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3.4

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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Arizona
1 review
0 helpful votes
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Poor Customer Service
September 25, 2024

Trying to get ahold of a customer service rep on the phone was very difficult. It took me 3 different attempts after waiting on hold for over an hour on 2 of those attempts. I had to cancel a flight I booked for my mother, and Flight Network refused to refund the ticket even though the airline authorized a full refund for the ticket. I will never use your service to book a flight again,

Date of experience: September 15, 2024
PS
1 review
0 helpful votes
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Nice
September 25, 2024

I booked my flight for the weekend so I'm going out of town on Thursday and then back to my house in the next Very good

Date of experience: September 15, 2024
Kazakhstan
1 review
0 helpful votes
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The service is not so good when you do not do things fast enough to avoid price hikes, as in my case, the change became above 10$ in a second when I was filling personal details. I think this is unfair and prices must be locked at that stage. I could have saved 9$ going to trip.com, so remember this.

Date of experience: September 14, 2024
Oregon
1 review
0 helpful votes
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Easy to book my flights
September 20, 2024

Easy to book my flights. Looking forward to my next flight on your airline. It would be nice to see another day added for CEC to Hawthorne.

Date of experience: September 10, 2024
Georgia
2 reviews
0 helpful votes
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The well-designed site flowed perfectly and efficiently.

Date of experience: September 10, 2024
Canada
1 review
0 helpful votes
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Booking was easy and clear.
September 17, 2024

Booking was easy. Had filter options. All worked out well.
It would have helped to know from the start that prices are shown in U.S. dollars.

Date of experience: September 7, 2024
Virginia
3 reviews
0 helpful votes
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Booking a Flight to Tokyo
September 17, 2024

It was easy to book the flight. What I did not like was that there was a cost to choose a seat even though I booled a premium seat. Since I am going on a group trip, I did not need to purchase Flight Insurance as the group is purchasing this separately.

Date of experience: September 6, 2024
Michigan
1 review
0 helpful votes
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Dr.
September 16, 2024

Excellent booking process and reasonable. I appreciate the less efforts put into the booking.

Date of experience: September 5, 2024
Canada
2 reviews
0 helpful votes
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Too many a la carte options at the end of the ticket experience and many seemed the same.

Date of experience: September 5, 2024
France
1 review
0 helpful votes
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My first experience was awesome
September 15, 2024

My first experience was awesome the customer service also awesome

Date of experience: September 5, 2024
California
1 review
0 helpful votes
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Plenty of Options
September 14, 2024

Great selection of flight options including "split ticket" flights. Good customer service via phone if needed.

Date of experience: September 4, 2024
Arizona
1 review
0 helpful votes
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Easy to work with and process itinerary
September 13, 2024

Easy to work with and process itinerary. The time it took compared to other sites was extremely user friendly.

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Chicago theory conference flight
September 13, 2024

Took forever, but not site problem necessarily
Ridiculously high family

Date of experience: September 3, 2024
Nevada
1 review
0 helpful votes
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Nice and straightforward to purchase tickets. Thank you..

Date of experience: September 2, 2024
Florida
1 review
0 helpful votes
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I'm booking two one way tickets but may have been charged for just one.

Date of experience: September 2, 2024
Florida
1 review
0 helpful votes
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Service
September 12, 2024

Poor. Not friendly to us. I don't know if I have a ticket or not, I need to start calling around to find our how I can get my ticket. They took my money but no ticket

Date of experience: September 2, 2024
Ecuador
1 review
0 helpful votes
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Excellent!
September 12, 2024

A lot of prices variety and options. The ux/ui is very good. Very useful and cheap

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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Where is my ticket
September 11, 2024

Where's my ticket where's my ticket where's my ticket you did not send it

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2024
Ghana
1 review
0 helpful votes
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Booking cancellation
September 9, 2024

Price for my booking on the Turkish airline page is 533.3 USD. I consider the 719.24USD very expensive
I need a refund

Date of experience: August 30, 2024
Florida
1 review
0 helpful votes
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I was fooled onto booking on this site. It looked and felt like the actual SAS flight. It only revealed itself aftrer I had booked. I feel deceived. Not right.

Date of experience: August 29, 2024