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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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Website very cumbersome. After buying premium I still had to pay for a seat and click off to many repeat offers
Entered info 6 times. Flight listed is it on boards concerned about that. Furthermore why 100 characters for review¿¿?
You charged me a few dollars more at checkout than what was originally showing for ticket. Are you able to refund the difference.
The website was very easy to use. I would recommend it highly.
Very easy to book flights. Clear directions on what's allowed.
I paid extra for the premium economy but then had to pay an extra 73 per person to choose my seats? Why not just include the 73 in the initial cost of premium economy? I also had to pay to have details about the flight sent via text. That's a standard free option with even the least expensive airlines at this point.
Very well designed website which is easy to navigate. Intuitive guidance which makes booking ans reserving seat simple.
I hate making a reservation by computer! It is difficult for me to make my way through the process
I was in the check out - they told me the price was now $130 USD more expensive bc of "how many people are viewing the flight" - at the same time, my sister booked direct with the airline for nearly 200 USD cheaper. The price different was 515 USD to 687 USD - just book direct with the airline, This was a horrible thing to do to someone at this point in the check out process. Never again. If this money got refunded to me, I would update this review but I will never use this site again without that.
Thanks for the easy way to pick seats! It was a good experience overall.
It was very easy and fast. The process was simple and the fares were good value for the money
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney