FitBit

I've never had issues with my Fitbit until I switched over to Google 3 weeks ago. It stopped tracking sleep & daily steps for a week. It then seemed to be back on track. Now it totally quit. I have no connection, no clock absolutely nothing. Google is a piece of crap. Fitbit sold out to a foreign company like so many others. They were out for money and not for actual health and well being of people. I am so disappointed in a company that I thought was reliable which
sold out to a foreign based company. Again it's greed at it's finest.

My wife and I both have fitbit products and have for a few years now. We have had issues with our products and customer service was amazing, they replaced my wife's Surge in 3 days shipped to our door because it started falling apart. Then we had some other issues with the display and customer service called us daily with help. I must say for the price the customer service is as you would expect for a premium product I just wish you didn't need that much support, they get 5 stars because Service, Support, Customer assistance, shipping all top rated in my book.

I have owned two Fitbit trackers and both ceased to function after a couple of years. The only solution offered by the company was to purchase a new tracker although they do provide a discount.

Frankly, offering a discount for a product that only lasts 1 to 2 years is an insult to customers. Why not make a product that actually works for a reasonable amount of time!

I am now shopping for a different product and I would certainly suggest that a Fitbit tracker be avoided at all costs.

The wrist band on my almost $300 Fitbit Sense failed within 9 months of purchase & broke entirely at 10 months. I have since been without use of my Fitbit for 1 month while navigating the convoluted warranty process to get the wristband replaced. I still have not received the wristband replacement. I would recommend against buying the Fitbit Sense. It is unacceptable for a $300 watch to have wristband failure within 9 months and then to have such difficulty getting it warrantied and replaced. The watch and Premium service is a complete waste of money if you are unable to wear it. Clearly they have a regular issue with wristbands breaking so should either provide spare wristbands with initial purchase or keep a reserve in stock to immediately replace broken wristbands for loyal customers being charged Premium service.

Ordered a FitBit Charge directly from FitBit. It never arrived. Begin the endless battle trying to get a refund or replacement. Their notification emails clearly state Fed Ex delivery. Their argument to PayPal was repetitive submission of UPS tracking # that, when input to UPS system shows "invalid."
If you are going to order one of these devices, (and after reading all these reviews, maybe think again), get it on Amazon or some other vendor with reliable CS and shipping, and far better response to issues.

Never will I EVER waste my money on that peace of junk!
Bought it in May, it managed to break 2 times in 9 months of me having it! Customer services is the worst, I had to send my fitbit back, so they can send me replacement after they receive an original one. Was shipping it from LA, CA to Calexico, CA those cities are 3 hours away from each other, it took 1.5 months to get there! I don't know if they trying to save money on return labels but my fitbit somehow ended up in Kentucky! After all that 1.5 months process I was told that the warranty isn't covering it and they can't replace it because there already was a replacement that needs to be returned. I don't have any replacements in my possession and had been using that same peace the entire time. To finish up the story, now they have my fitbit that they refuse to send back and the money I spent on that trash of a watch! Sounds like a scam to me. Stay away!

I have a low heart rate problem. I choose the sense model because it has the hi/low heart alert rate feature. It never did work and I made many many calls to customer service to no avail... Even exchanged it for another one at Best Buy. Customer service just runs you around in circles until you give up trying to get some satisfaction. I use the Sense watch for the other health features only..

Bought my first fitbit and the band broke at the watch so that it could not be replaced…shortly after my very limited warranty, husband bought me a fitbit charge…and again shortly after my warranty expired it stops holding a charge. I would not recommend these products to anyone…unless you have more money than brains and enjoy buying disposable watches every year. You've lost our business. Do better.

I have purchased 2 fit bits within the last year. The Versa is suppose to to be water proof. However this is the second time I have had a problem with my Fitbit versa, after going in water. Fitbit does not stand behind their product and want you to spend money purchasing their product every years when your warranty is up. I will never purchase another Fitbit product ever

So I tried to get a refund because my package, that I paid overnight shipping for did not arrive in time. So I asked for a refund and the customer support agent Christine (very rude) kept copying and pasting the same robotic responses and did not help. So when I asked again for a refund since it was 2 business days since it was shipped, she copied and pasted the same respond and abruptly ended the live chat. Ridiculous and makes me NEVER want to buy from Fitbit again. This is my last watch from them ever again just for the bad customer service.

I previously owned two FitBit Ones and was very happy with them. This time I ordered a FitBit Zip as the Ones are now very expensive. I received it in January 2022 and it stopped working in April 2022. I went thru all the troubleshooting with the live chat and they concluded it's dead. They sent me an email saying it is out of warranty. I can't beleive they have so little faith in their product that they warrant it for less then 3 months. My advise is stay away from this product. They want me to buy another one at 35% discount. I told them if they can't backup their product for 3 months I will find a company that does. Not suprisingly I have not hear from them since.