FitBit

I purchased the Versa 2 two yes ago because it said it supported Pandora. However, it rarely worked. This year it's working great, but just got an email notifying me Fitbit is dropping Pandora in March. What a huge disappointment!

I purchased an Ionic for $250.00 in October 2017. At first, the battery was great. You could get about 5 days out of it. However, by June 2018, there were issues with both the battery and the screen. FitBit makes you go through a series of basic steps (reset, charge in a different outlet or through a PC). Really, it's just some textbook steps you've certainly already tried. Naturally, those didn't work so FitBit replaced my Ionic in the summer of 2018. Now, just 10 months later, the new Ionic will not hold a charge for more than 24 hours. If you want to spend $250 every 8-10 months, this is the tracker for you. Otherwise, please spend your money on a better product.

The Sense only does a few things right. It doesn't measure zone minutes correctly. I can be watching TV and it starts picking up zone minutes from the rocking chair. It shows stairways I've never climbed. It doesn't measure steps on a treadmill. Some of the customer service people are the worst I've ever experienced. At this time, a tech from the escalation team is supposed to call me. It's been two weeks and I can't get an estimate about when I can expect to hear from them. If you want to take advantage of some of the other measurements they tout, you have to pay extra each month. I had a Charge 2 and a Versa and was very happy. The Sense is beyond disappointment and the price was over $300. I've read about a lot of other unhappy buyers, as well. I will never buy another Fitbit!

Got a fit bit two years go, but it broke down and would not work 10 months later. JH HI FI, the place of purchase replaced it, but the new one stopped working 13 months later. They would not replace it as it was must out of warranty.

I contacted Fitbit who told me they are aware of the battery charging problem...

"We are aware of charging-related issues presented by some Charge trackers. Our engineering team has been working on that matter in order to provide our customers with more durable and reliable devices."

They then offered me a 25 per cent discount on a new one as my warranty had just run out.

I said no way. Two of their devices had broken down just before or just after 12 months use, so why would I want another one?

These devices are too unreliable and Fitbit, and the retailers who have told me heaps of them are returned after breaking down, should not be selling a faulty product and ripping customers off.

Good luck if you buy one, you'll need it.

Buyer beware. Avoid FitBit! My FitBit Alta HR suddenly stopped working about 23 months after purchase. The green heart rate lights now stay on constantly and the battery drains in about 6 hours. After contacting FitBit customer service, they offered a 25% discount on a new FitBit. If you ready the Fitbit Community discussion forum, you'll see that many, many Alta HR users have the same problem, and most of these problems started at the same time. The same thing also happened with other models. The Toronto Star covered this in an article you can find via a google search. FitBit steadfastly refuses to acknowledge that their hardware is faulty. Their customer service reps just repeat the same bot-like party line, over and over. "It's out of warranty. We can give you a 25% discount."

My husband bought me A Charge 4 for Christmas and within 4 months it won't stay charged longer than 8 hours. Fitbit has not offered to replace it even though it is still under warranty! Buy something else!

I owned Fitbits since they first came out. In 2021, updated to the new Sense. Over the course of 14 months, it failed 3 times. They replace it twice. The last time, I was told I could get a discount if I purchase a new one. Seriously? With the replacement cycle, I got 11 months of use out of it. But silly me, after tossing my Fitbit and deleting the app, I forgot I had a Premium subscription. So it renewed. No discount for that, their policy is no refunds. Be sure to read their policies, because no matter how bad their they fail, you are stuck. I've NEVER seen such a poor customer service company.

If you ever try to get in contact with Fitbit customer support you know why I put worst customer support ever? Its because you can't contact them so how do you know if they are the worst, can only assume as they make it so difficult to contact support they have to be terrible. The watch was good, but now can't get into my Fitbit account, without account can't sync or set time on watch. Watch is now useless. Used Fitbit for many years but this has really p***** me off, so no more orders from me.

Horrible customer service. I bought my Fitbit versa two months ago. It stopped reading my heart rate last month. I reached out to them because they offer a warranty supposedly, but now refuse to help me fix or replace my device. I keep getting some weird computerized response about how they will monitor the issue. I keep asking them to honor the warranty they promise, but they won't. I'm super disappointed with my service and the product. I will never ever buy Fitbit again. Had I known they treated their loyal customers like this I would have never purchased this recent device. I am truly do offended by this awful experience and craftsmanship.

My husband and I both bought a sense. In the first year his was replaced TWICE. Mine died in less than two years and customer service was awful when I tried to speak with them about the warranty (online says two years but they told me one). They told me the only way to complain was to go in person to the head office. What a joke. Do not buy these products. At this price point it should last well beyond two years. Besides your issue won't be rectified if you have one. The "supervisor" I spoke to was clearly still in bed and told me there was noone above him I could contact. Ridiculous and disgusting service.