Fist Premier Home Warranty

Our First Premier home warranty gives us peace of mind, it's an investment we'd make again and again.

I had a washer break down on Tuesday morning and they were able to replace with a new one on Friday morning installed as well, would recommend.

The service gives me peace of mind when I need repairs, the customer service is exceptional, very professional and prompt.

It's a top platform, especially considering it's a free and open source. I recommend it anyone. Just loved this and thanks.

I am a first time customer and I am very impressed with their service. Will definitely recommend.

Fast, efficient and reliable….my dryer went out on me and they took care of me.

You will regret signing up with First Premier Home Warranty. The 5 star reviews given to FPHW are solicited fake reivews. Read the real ONE STAR reviews from unhappy customers to know what you are in for if you 'donate' your hard earned money to the crooks at First Premier Home Warranty. We purchased 5 warranties from them, never got a $ from any claim we made. They would not let us cancel, did not send back any of our money. They are CROOKS.

We recently called them to confirm our contract covers water heater replacements to which they confirmed yes it does. Based on this information, we proceeded with requesting to schedule a technician to replace the water heater. We also explained that we had an elderly mother who is inconvenienced with non-functional water heater in NYC cold weather. Several days after the technician provided photos to First Premier and submitted the claim to replace, we were informed by the technician that the claim was denied (no reason provided). We emailed First Premier requesting an update on the claim and never received a response. When we called to inquire, the representative was rude and kept us on a never ending hold.

I purchased a First Premier extended warranty and it has been a complete disaster. My air conditioner broke down shortly after buying it, but First Premier denied my claim and provided a minimal compensation that didn't even cover the repair costs. They even deducted it from the hefty amount I paid upfront. Stay away from First Premier! They are a fraudulent company.

How many negative reviews have they paid to have removed? How many positive reviews have they paid for so far? They are thieves liars and cheats. They will CHEAT YOU TOO if you ever need them for anything. They owe me money and didn't finish the only two claims I filed. I canceled just to never be forced to endure their manipulation. They probably will close soon and reopen under a different name when too many disgruntled former customers pile up. They only want your money then they'll toss you out like trash if you ever actually have a claim.

My a/c went out and when I submitted claim, there was no email or phone call to let me know of result. We do not do that was the answer. You have to contact us. After being required to furnish proof that a/c had been in working order, I was told proof that it worked 1 or 2 years ago is not proof enough. You must submit proof that a/c unit was regularly inspected for previous 3 years. They offered to buy me off when I could not furnish proof for three years. Warranty was not honored. I have emailed to cancel, no reply. Do not waste your money. Get a company that has good BBB rating.

Beware before you spend any time and money with this company. They were not able to send a simple diagnosis report to me for over a week and still pending. I have been calling their customer care everyday and just receive the same answer ("we will send it by tomorrow"). I wonder if they cannot be emaling a report which is probably the simplest of the things, how can they be trusted to do anything else. This company is junk and sucks big time. PLEASE DONT USE ANY SERVICES from this company

Don't trust these scammers and don't buy warranty from this company Scam company sending unlicensed technicians that don't understand and speak English Absolutely horrible coverage - They give pennies when you spend thousands on policy purchase Absolutely horrendous customer service and Supervisor is too rude Instead of resolving the issues, they put our account on hold.

First Premier Home Warranty Thieves! Trust Pilot has discovered this company plants fake reviews and you want to take a chance?

Pay close attention to their negative reviews as it's a possibility that Vince Walker pays for positive online content AND pays to remove honest negative reviews. First Premier Home Warranty Thieves as I know first hand when they never paid the vendors OR finished the two claims that I filed. Complete and total rip off. This past November I was contacted by the appliance store telling me FPHW bailed out, so it's me that needs to pay the bill.

Thankfully my credit card company reversed charges. I finally was able to get my appliances repaired, but to warn you this was nearly a two year ordeal. These guys will waste tons of time.

Help get First Premier Home Warranty banned from your state. File a complaint with your attorney general's office, and then make sure you file a dispute with the credit card you used. I did and got ALL my money back.

Vince Walker owner of First Premier Home Warranty should be in prison. If they burned you too then you must report them to your attorney general's office. We who have had money stolen must speak up. First Premier Home Warranty liars thieves cheats. First Premier Home Warranty Brooklyn, NY they use an address that's suspicious. Look it up on Google.

SPOKE WITH TEN CONTRACTORS AND NONE OF THEM WANT TO HAVE ANYTHING TO DO WITH FIRST PREMIERE HOME WARRANTY, OR ANY OTHER HOME WARRANTY COMPANY. I signed up in June 2023, PAID $62 a month. When in July I called for an HVAC.technician, the contractor they referred me to refused to have anything to do with First Premiere HW. I called nine other contractors and same story. So, there are NO contractors who will use these scammers, who don't pay them. If you can't get a contractor then you can't get any value for your monthly payment. I CANCELLED my policy on July 25, disputed the charges to my VISA card, and First Premiere HW charged me past my cancellation for August and September! CRIMINALS and THEIVES. I have disputed those two months of illegal charges and am awaiting the outcome. DO NOT USE HOME WARRANTY COMPANIES UNLESS YOU HAVE SPOKEN FIRST WITH YOUR LOCAL CONTRACTORS! GOOD LUCK.

Warranty complaint with first premier home warranty

I paid for two home warranty annual premiums in full on March 20,2024 and I was told at that time by the dale's representative that if I chose to cancel the policies within 30 days that I would receive a 100% refund. On April 8 I requested a service repair on my personal residence, and even though the service provider and I communicated with each other via texting, email and telephone, they never came to my home to make the repair. So on April 15, I decided to call the First Premier to cancel my two warranty policies since they would not respond to 6 emails that I had sent them. The person I spoke with would not cancel my policies and said that I'd never get a refund. He was very rude with me and I responded in kind and I told him that I'd let American Express handle the refund through the dispute process and hung up the phone. On April 16 the company eventually responded to my emails and said I'd need to fill out a cancellation form, which my original sale's representative never mentioned to me as being necessary. The email said they'd send in 48 hours, which made no sense, but it did make sense from a nefarious perspective. There wanting to try and run out the 30 day clock. On the 17th I sent the company 8 emails, one each hour, asking for the form. At the end of the day they finally sent the form but the form was prefilled with penalty fees for canceling the warranties, which was never disclosed with my sale's representative, as he said there were no cancellation fees if done within 30 days of taking out my policies. I edited the forms to remove the fees, signed dated and returned the forms on the 17th and told them that if they didn't refund my Amex account the full amount that Amex would recover my funds on my behalf. It's the 18th and I've not heard from First premier. It's obvious that the company acts in bad faith and should not be used. Not only did they breach their service contract terms with me also they are changing cancellation terms.

What I thought was a good company, I was Sad to learn when you have a problem, they do not have the connections, to get the people to come to your home to fix your appliances. And worst of it, was they would not replace what they could not find someone to fix. Read the fine print because it is written where they do not have to do anything, after you paid them hundreds of dollars. And then they offer you $50 for a stove repair, which we refused, they actually fight with you on the phone, or avoided to answer the phone. We sent them a certified letter, which they never received. They are located in Brooklyn NY, and love to get your money, and try to make offers of different amounts of money, pushy salespeople. My advice, stay away from them, no matter what the cost it, and you think your saving money, you will never get the serviced promised. Warning to all consumers, even when the contract ran out, they keep calling us and sending emails to buy it again. Noone knows what the others are doing.
I wish someone would have told me before I gave them our hard-earned money.! BEAWARE before you buy!

It's a far stretch giving one star to this horrible, rude, nasty, scammy, so called company. RUN AS FAST AS YOU CAN, AWAY TO SOMEONE ELSE. Nobody else could be this bad. THE RUDEST PEOPLE I HAVE EVER ENOUNTERED. They are not upfront about their exclusions. Which are many. I have never been talked to so rudely by a representative of a company. They were condescending, liars, nasty, hateful people. DO NOT DEAL WITH THIS COMPANY. I hope my honest review can save someone from the horrors of having to deal with these scam artists. Well, no, they are not artists, they are just nasty liars.
And NOW, they won't stop calling me to renew my policy! I've told 4-5 people NO, I will never deal with your company again, and they just keep calling. One of them had the audacity to say I didn't have to get rude with them. After I stopped laughing, at this coming from the rudest people ever, I told them what they could do to themselves.

The first premier home warranty,This is a fraud company, they don't refund your money, they don't take care of the claims. Please don't get cheated. Don't trust them.

Bought 5 home warranties from First Premier HW - one a 3 yr contract. After 2 excruciating episodes of attempting to make a legitimate claims on suddenly broken items (after the 30 day wait period) which items were clearly covered per the policy we were provided by FPHW before we paid for the policy, we decided to CANCEL all our policies. The cheating continued, with FPHW interpreting their cancellation policy to their advantage, and not explaining why they were keeping so much of our money, which should have been pro rata refunded to us upon cancellation. FPHW stated they paid a $60 service fee to a contractor they sent out on one of our claims. This was a BLATANT LIE. We paid the $60 to the contractor and even obtained an email from the contractor stating FPHW never even contacted the contractor or paid the fee! The cancellation form they sent me, which FPHW demands I sign before they will cancel my policy and refund my money says, "by signing this form, I release FPHW for any and all liability in connection with this policy and agree to have any current or pending complaints or actions withdrawn and/or considered resolved. I also agree that this amount is final, and that if the full or any portion of the por-rated amount/administrative/service cost fee be contested, the entire said account will go to Collections and may significantly impact the credit score." WHAT? IS FPHW THREATENING TO RUIN MY CREDIT SCORE -? WHEN THEY ARE THE THEIVES, THUGS, LIARS AND CHEATS? DESPICABLE STAY FAR AWAY FROM THESE PEOPLE.
Attached are copies pages from the BAIT policy which was only 6 pages long and the SWITCH policy 19 pages.