Fandango

As a first time user I will admit to purchasing the tickets for the wrong day. I tried to work with multiple different customer service agents and an alleged supervisor and they all hid behind policy. After verify the movie wasn't sold out (where the movie theater may have turned other paying customers away) they still were unwilling to accommodate an exchange for a later day (2 days later) where the seating was wide open. Will never use this site again.

I purchased tickets on line. Paid extra $6 for the service fee, which is fine. Tried to redeem my fandango gift card 3 times with the correct info. Had to start three times since the time had expired.
Finally, paid the full price without redeeming my gift card. Guess what? It went through without any problem. Chapter two - in the movie theatre, gave them the credit card I paid with. They couldn't find my tickets. Send me to another person... the saga continued for 5 more minutes. What a waist of my time! Never using fandango again or giving anybody a fandango gift card. I am done!

I purchased a ticket the morning of a movie, I realized the show time was in the PM, not AM... so I went back in the app to get a refund/credit. But, because the payment was pending at the bank and it was a Sunday I called Fandango customer service for help. I was on hold with for hours with no response. I have screen captures showing the time and date before the movie showing and NOT having the choice for a refund or credit. Also screen capture with time/date and how long I was on hold... The ticket was $20.20... they closed out my complaint tickets after calling and getting through, their customer service is AWFUL... won't ever be using Fandango again!

Get info from the site but DO NOT buy your tickets from them. They charge a service fee but there is no benefit from this service. You still have to wait in same line with everyone else buying tickets. You can't download your ticket and bring it with you like other entertainment sites. There is no convenience for the fee they charge, just giving away your money. I won't be using them again to but tickets.

I called the customer service number 30 minutes before the movie and waited on hold only to be rudely disconnected after 90 minutes "because the rep couldn't hear me". I used the live chat feature and finally got to a rep after waiting over 3 hours and being disconnected by the system multiple times; only to be told no refund would be issued because the movie has started already (and ended, technically). This is unacceptable.
Fandango takes your money whether you get what you pay for or not; and despite following their policies- it seems they intentionally make it difficult to get to a live person in order to put in your refund request until well after the movie starts and then they force you to sign up for their VIP program in order to even consider the request. These tactics are manipulative and should be illegal, how is fandango still in business?
I will never use them again and would not encourage anyone else to.

And I'm not talking PayPal level fees, these are on a whole new level. Each ticket has a $1.50 tacked onto it. So for a family of 4, you're paying $6 in fees. Go to the movies twice, $12 in fees. Fandango claims It's easier, when in reality you try to let the window licking idiot scan your Fandango ticket, through 4 inches of glass, so he/she can give you THEIR ticket to get in, while a line of impatient movie goers huff and puff behind you. Fandango should pay YOU to use their service, for making you look like an inconsiderate fool. The ticket It's expensive enough to go see a mediocre movie at a mediocre theatre, but charging this amount on top of that is just a slap in the DlCK. I wish massive crippling bankruptcy upon this company as soon as possible.

Because I used fandango I had to pay extra (service fees I didn't see until too late), lost my regal rewards coupons I always get when I buy tickets normally, and still had to wait in line to get 3D glasses. And they failed to respond in a timely fashion and then refused to refund my purchase. I will never ever ever use this "service" again.

Bought movie tickets through Fandango website, stated right on the printout that you won't have to stand in line, "Just go directly to the ticket taker". What a sham. Had the print out, ticket taker sent us back through the line, said Fandango shouldn't have said no standing in line. You still have to go through line just like you were buying a regular ticket. Told us Fandango does that sort of thing all the time. Don't buy from Fandango. I tried to contact them on the Fandango website, lots of run around, rejected messages, computer responses directing you elsewhere. Not worth your time using Fandango. We are only one family, I'm sure Fandango will stay in business without us, but, they are on my list.

I had sawed I purchased tickets for the wrong date which was August 3 2023 I met to purchase them for the August 4 2023 ask to exchange it. Just for them to say NO remind u never used the tickets. So basically they take ppl money even if u don't go see the movie. Im so upset because I wasted $39.48 down the drain. I recommend not to used FANDANGO to purchase tickets. Even when u make a simple mistake they still don't care. If I can give 0 stars lord knows I would.