Fandango

I purchased movie tickets via Fandago. I called the day of the movie to try to receive a refund, but being that the movie had started 5 mins prior, I was not able to get one. I had more important things going on- my car broke down 5 minutes from the theater and I was on the side of the road with my small child. I understand policies, but I also understand what giving good customer service is like. The person we spoke to over the phone did not provide good customer service.
I would expect for something like this to have never happened with an individual before and the movie had just started, that there could be an exception made in this situation. We paid $70 for nothing. We did purchase these tickets again, but not through you all. Please get better customer service skills.

I purchased tickets at 7:24 through Fandango but I did not receive a confirmation email until 7:33 which was after the movie started. When I was at the ticket gate I had no email from Fandango. The theater employees told me they were having problems with Fandango and that I would need to purchase tickets directly from them. When I requested a refund from Fandango, they said I can't have a refund once the movie starts. I sent them screen shots of my emails from them and the receipts from the theater for tickets I purchased at the theater. I emailed back and forth 7 times to no avail. Never will use them again.

I purchased a ticket using a promo code, so when i couldn't make that exact showing, i couldn't use their online exchange service. When i called the help line, they put me on hold for 15 min then cut me off. The next time, i waited 45 min with no answer. I tried the live chat, but i kept getting cut off of there as well, which would put me further back in line. I still haven't been helped and at this point it's past the showtime so i don't even know if I'll get a refund without putting up a fight. I will never use Fandango again! I suggest that everyone else take my advice as well, unless, of course, you want to waste an entire day.

I purchased 2 tickets for the Santa Clara AMC, and when went to scan my ticket that the attendant told me I had the wrong movie theater.I bought my ticket at the wrong Santa Clara site. I immediately contacted fandango, was put on hold for 20 minutes and than was told the had movie started 2 minutes ago and they could not make an exchange or refund.So the rep escalated it to corporate and I was denied a refund and was told it's policy not to give a refund after the movie had started. Pretty sad and I will never use them again. Very poor customer service. Never will I do business with you again and will let everyone know about my experience. O star for you guys I ended up buying tickets from the AMC direct and has to pay twice for my tickets.

Company charged my PayPal account and then couldn't deliver the tickets either by print or text. Said their system did not show the confirmation number they emailed me. Said they would forward to a refunds department that would respond in 7-10 days. Have heard nothing and this is day 10. No one there seems to have any authority to do anything other than "pass along."

Accidentally bought a ticket for the incorrect day and used my $5 reward on that purchase. Called customer service to switch the day and they refused to reapply the $5 reward claiming it was non refundable. I would understand if I were not going to buy another ticket but I was literally purchasing a ticket for the exact same movie at the same time just for the following day. Really bad customer service, I don't plan on using fandango after this. What's the point of a reward system if you can't even use the reward.

I $#*!ing hate Fandango. I don't know where the $#*! they get off charging an 11% fee when they are the WORST. I only used them because I received a gift card for Christmas but it was such a $#*!ing hassle trying to order my tickets I almost the threw the $25 in the trash. The app doesn't even work. They kept saying the movie was sold out but then still showing that movie time as available. When I finally found a showtime that worked, it was a $#*!ing nightmare just trying to check out. Just buy your tickets at the theater it takes like 2 seconds.

Horrible. Just horrible. Tried to make a purchase tonight with gift cards to the movies. Convenience fees added, of course. There was an error. My mobile app wouldn't let me back in. Decided to go home. Got an email confirmation it went through. Called to get a refund, since I didn't use it. They are making me REpurchase tickets at my own cost and then will put the money back on my gift card so I get to deal with them again? Yeah, no thanks. Won't be recommending this company.

Just to be clear. If you get hit by a car on your way to the theatre. You are not getting a refund. Unless you are in the paramedics busting out your phone for a chat that will never go through or convenientlyrics get documented. Do not use this app. It costs more money than purchasing in person anyway. The convenience charge is the same as adding another ticket to your cart. Take someone deserving instead of paying these stammered. They took me for $40. They're business should be illegal.

Used Fandango last night to buy tickets to a show 15 minutes later. When I clicked the purchase button it went to an error page. I woke up this morning and realized I got a confirmation number so I called customer service. I told them the purchase never went through from what I could see and if I could get a credit or refund. The request sounded simple enough but they said they would not give me a refund because it was not 2 hours before the show when I requested it. Horrible customer service, do not use them for your ticket purchases. The $12 was obviously too important for them to lose over a customer