Family Gifts Co.Reviews 2,109

I picked the Boat Dock and it is beautiful. The people I gave it to wanted to cry they loved it so much. It did have a flaw on it and I bought the insurance (it is canvas coming thru mail) and they quickly responded to replace it. Instead I got another one with an added name to it and I got 50% off. Great deal I think. This is why a gave 3 stars because of flaw.

It was quick and easy to find and order what I wanted

I ordered 4 and I was so excited when they came. And they were Beautiful. BUT 1 arrived Damaged. No one could be reached by phone. So I e-mail. Took about 15 days for a reply. But did answer any questions... aaagggghhh

Was great understanding with the virus the delays of shipping

Was very happy with the ease of ordering. Love that you had different scenes to pick from. It took a little longer then I hoped for but the wait was well worth it.

Good job, the picture was delivered on Christmas Eve.

I ordered my print on November 2nd so I would get it in time. The website said to wait 4-6 weeks for delivery... well, i got the print on December 29th... AFTER Christmas! NEVER AGAIN WITH THIS COMPANY!

I ended up getting double. Delivery was inconsistent. My 2 items shipped separately even though I placed the order at the same time. Shipping was confusing leading me to think one item has been lost. The 2 items were delivered several days apart with no shipping details other than there should have been 2 boxes.
When I messaged Family Gifts it was many days later that I got a response.

It did not arrive until Wednesday of this week. I had so hoped it would be here for Christmas but the gift was a major success. They loved it I know we love ours Thank you for these amazing memories.

Easy process with an incredible product liked the product

Problem with shipping. Otherwise everything was fine.

I have looked at these several times and would always pass but this time I'm glad I didn't These are Christmas gifts for my daughters

Great customer service. Very helpful with the process.

Easy ordering, took longer to arrive then expected.

A bit of trouble communicating, but once I got a response that wasent an automated type email, they kept me updated on my order. It got here in time for Christmas and my adult kids and grandkids loved them! Very good quality. They are beautiful! Actually I'm going to order for myself now!

I bought this as a gift for my daughter and family, it was way better then the picture online. My daughter said it was there all time favorite gift. Outstanding work. Buying again.

The ease of ordering was great and the product is beautiful. The delivery time took longer than expected. The quick response and feedback from the company was excellent.

The ordering and communication was easy and great but it took a little longer for shipping. With it being a virus year and holiday time it's understandable but I'm glad I ordered early!

Shipping was very slow, but we purchased it for as a gift for Christmas, so we knew it would take a little longer to arrive with all the order that you must have gotten and the mail service being so slow. But overall we were very pleased with the canvas. We ordered another one for ourselves after Christmas.

Quality of 3' print is ok. Canvas is not tight. Very floppy. Got the wrong families gift after waiting over a month and then it took forever to get the re-made print. You would think that if a company sent you the wrong Family 's giftYou would think that if a company sent you the wrong families gift, they would either want you to send it back. No, they did not want it back. I even offered to send it to the correct family so that they could get their gift in time for Christmas. Unfortunately, I had nothing to give on Christmas other than a copy of an email. After spending $100 on this gift, it is quite disappointing. I ordered in more than enough time to get the gift. It's amazing that I ordered from other companies just two days prior to Christmas and they were able to fulfill the order and have it mailed out in time for Christmas. I had to order another gift At the last minute so that I didn't disappoint that person and show up empty-handed. I wish I trusted my gut and did not order from a company that I had not used previously. I have used other personalization companies and have gotten my items quite quickly. Even with Covid, I received items from across the country within one or two days. I even was able to mail things on my own and get them there within a day. It's hard to believe that you receive an email that your item is on the way only to wait several weeks and to see that is still "in transit".