Family Gifts Co.Reviews 2,109

I ordered my picture in Nov for a Christmas present for my wife. I received an email a few days later saying my order had shipped and est day of delivery was dec 10. Between the time I received that email and the 10th I received 2 more emails saying 1 my order is being processed, and then another saying that it shipped. When Dec 10 came and I didn't receive my order I called and all I was able to get is a voicemail saying to write an email! I wrote numerous emails with 1 no response or a response that took days to answer! It was so frustrating not to be able to talk with a live person about my order. I finally received my order on Dec 29. When I order facade and I opened the package, the frame that I had ordered for it was damaged beyond repair the picture was only half way attached to it too. The picture itself was fine and very nice. I tried to call again about my order and guess what? Straight to voicemail! Again I wrote a email saying I wanted a full refund for the broken frame since I am going to go out and purchase my own and am still waiting to hear from them! The picture is exactly what what I ordered, the process and delivery time, and customer service was absolutely horrible and I will won't be ordering from them again!

Order No. #******* was supposedly shipped on Dec. 2. As of today, Jan 1, I have not received it. I ordered it as a Christmas gift and because of no delivery I had to buy my loved on something else. I tried to track it, but the tracking sight had no information. I no longer need or want the order. I have asked for a refund and haven't receive that either. I am very dissatisfied with Family Gifts and will not do business with you in the future. If my refund does not come soon then I intend to post on Face Book my experience with you so that others will know.

I ordered a picture before Christmas and was told that it would show up before Christmas. Well, let's say it did not show up till AFTER Christmas. No communication from them at all that it was going to be delayed due to COVID or shipping issues, nothing. I called only to hear a recording telling me to email them, which I did. Several days later they responded and not even and apology until the second time I emailed and was a little more assertive.

The product turned out awesome, just with the holiday season it took over a month to come.

Awesome! The only confusion I had was on delivery. I was notified that the label had been created and my package was on the way wsy.(I now understand the process) over a week before it was actually on the way. It was confusing. But other than that EVERYTHING WAS AWESOME. I was even able to communicate via EMAIL with a rep to assure that all was good. I highly recommend..

My family was so wowed by the canvas! It's a beautiful gift that every family should have!

Order was placed in time to arrive by Christmas-emails from company states the product would arrive by Christmas and it did not. Was a delay in production not a shipping delay. Product average for the price paid

The canvas is beautiful however 2 of the names are spelled wrong

After I found Family Gift Co many others start showing up with the same product but way cheaper, and thought the canvas product is nice the art print wasn't exactly what I was hoping for.

Product is great! Good craftsmanship. Only complaint is it took twice as long to receive product as advertised and issues for delay were not communicated with me. Took one month to receive.

Frustrating. I ordered on 12/1/2020. Got an email 12/6/2020 saying my order was on hold and to contact them. After contacting by phone and email, my order resumed processing on 12/10/2020. That's unacceptable. A week and a half went by! When my item was finally "shipped" it didn't make it to a delivery service for several days. It then went through several cities surrounding my city before going to the post office. This was a Christmas gift that arrived at my home on December 28th! As a side note, I ordered something that, unbeknownst to me, came from China. I ordered it a week AFTER this item and received it two days later. They definitely need to work on efficiency.

This is an incredibly personal gift that showed up just in time. I wish I would have gotten the larger version. Very nice!

Good to
Order and product. Shipping took over 1 month. But worth the wait

Loved my purchase, customer service was great. Would definitely order from you again.

When I realized I wasn't going to receive my shipment before I was leaving to go out of town I contacted the company to ask for a shipping change. The company was very helpful and I received the package on time and in perfect condition. I am very pleased with the service I received and the picture is beautiful.

Took 4 weeks to receive order. Would except my calls and emails from company were very confusing

My order was lost by FedEx somewhere but Family Gifts did redo my order and it was here by Christmas. The product was wonderful but the stress of waiting to see if it showed up in time was not good

All was great took a little long to be delivered but that's understandable with the pandemic issues!

Received my order quickly and am very satisfied. Nice quality. Would recommended.