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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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They are excellent quality and make great gifts
There was an issue with shipping that was a disaster, HOWEVER the company worked diligently to rectify the problem, the gift was received in time and the addition expenses were absorbed by the company. They did I the right thing and because of that we will ABSOLUTELY order from them again!
This is the 3rd canvas I'm ordering
They are excellent quality and make great gifts
Stressful not knowing if I would receive my order by Christmas. I finally did receive it in the nick of time
Through the shipping issues, production issues and overall frustration, I am VERY happy with the canvas I received. Thank you through all of this! May y'all have a Happy New Year!
The picture came out incredible! My wife loved it for xmas
It's not the typical gift. It a custom and thoughtful gift that you can't just pickup last minute at the local big box store. It's a gift that will hang on our wall for many years to come.
Everything looked fine and as promoted. I believe the item to be overpriced when ordered so that wasn't an issue for me even though digital printing to canvas can be found for less. I was disappointed with shipping time as I ordered prior to Thanksgiving and waited the quoted/and expected pandemic delay times with no updates. Wasn't until I inquired on my painting that the status emails started and then it was delivered. I felt like the order was misplaced or forgotten. Otherwise the product was 100% as expected.
My first print was but together with bracing in the corner and well built. The second print looks like it was just throwed together to get it shipped before Christmas. The first one is thicker then the second one. The printed picture is 2 different colors.
Amazing every e mail was followed up with another e mail contradiction what the previous e mail stated. One lie after another. So sad!
The product is fine quality, but for some reason, they put the names in black on the signs which are a darker background. We cannot even see the names, let alone read them, where we have this hanging on the wall. Either the sign background should be lighter or the lettering should be in white instead of black. Very disappointing.
Amazing customer service! Beautiful artwork. We love it!
Easy to pick out what u want and fast turn around.
There were many different items to choose from and different items that you don't see every day.
As soon as the ad popped into my Facebook news feed, I knew immediately that I would be placing an order. The products offered are beautiful one of a kind artistic work. I am beyond pleased with the results. Just prior to ordering, my husband and I were actively talking about exchanging Christmas gifts. That's when I spotted your web link in our Facebook news feed. After clicking on the link, I knew that I would be placing an order. We purchased a breathtaking mountain scene with all our family members names listed on it. After we received it, we were stunned. The quality is spectacular, the service was easy, uncomplicated, and emails were always sent giving us a status update. I am so pleased with the entire product and service that I ended up ordering my 29 year old daughter one for her housewarming/Christmas gift as well. I highly recommend ordering. I'm simply stunned by its beauty in our living room! -Victoria
I bought 3 different portraits and everyone loved them
Thank you so much, my husband loves his gift. I'm going to order one for my brother soon
Fast shipping. Gave this as a gift and was loved by the recipient. Great company to do business with.
Easy to edit names. Shipping wasn't the best but once I contacted someone by email they replied right away and stayed in contact till my package was delivered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members