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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Ease is use of site, good feedback from staff when I had questions, disappointed with length of time for shipping.
Such a beautiful personalized picture that touched the heart of my Son and his family.
I gave four stars instead of five because the product was really wonderful, but I had one issue when ordering that I didn't like. I got a code for a free digital copy of my order, but it told me to add it after I had given my credit card information and didn't let me add the code. I feel a little like I was tricked because I couldn't add the code after, so I don't understand why it was given to me that way. :(
I got a code for a free digital copy of my order, but it told me to add it after I had given my credit card information and didn't let me add the code. I feel a little like I was tricked because I couldn't add the code after, so I don't understand why it was given to me that way. :(
Very confusing. I placed my order then received an email the order was on hold. I found out from another email this was to finalize artwork- great idea and worked out well. A few days later, an email saying the order shipped, a few days later received email stating my project was being worked on. Then email stating sorry- were having trouble with shipper and lost orders. Then another email with an apology again. All the while my order tracking number stars shipping label created. The product was ordered for Christmas mid November with a ‘delivered' by Christmas. Finally was delivered a week after Christmas. Last time I emailed back my order was lost, then once delivered tracking number says it shipped 12/7. Most confusing order I've ever seen and very frustrating. I had given up on ever seeing anything delivered.
I truly enjoyed these products. The only thing I wish were there was more beach scenes to pick from but the one I got was very pretty. Thanks
The print is beautiful, I've received many compliments on it, but the shipping box arrived damaged. Thank goodness the print was fine, but a stronger shipping box might be necessary.
Purchase was easy and delivery was earlier than quoted.
The picture arrived with a huge scratch and gouge on the front of the canvas. :(
Easy ordering. Just the add-ons should be added at the check out not after everything.
Easy ordering. Just the add-ons should be added at the check out not after everything.
It was super easy to work with this company. They communicated effectively when they were delays. Overall, it was a great experience.
After many days and no way of tracking I finally received product. Poor communications! But the the picture was fabulous!
My custom print was beautiful.
I did continue receiving messages that there was a problem with my delivery. When I would email back I recieved an automated response. This was a bit frustrating because this was a Christmas gift and 8 did not want it delayed. In the end it did arrive on time and was loved by all.
Horrible timing for delivery, it took way to long. I ordered other things weeks after this and got them within days. Yours was a month
Ordered during a very busy time so my delivery took a little longer than I would have liked but was worth all in the end!
Love the picture... the perfect gift for this Christmas.
Ordered a canvas for my daughter in law for Christmas. They had issues with their shipper. I get it 2020 was anything but perfect. They were teriffic with keeping me updated with what was going on. So the gift was delivered the Monday after Christmas. No big deal. Thanks for everything family gifts. Will be doing business again
It was amazing my wife loved it as well as my kids. It fits us perfect, we moved from Hawaii and started our journey moving state to state for my job so to us it represents the journeys we started and will continue together as a family. Thank you
Love how i was able to see what the final product would look like and it was exactly what I expected.
Love how i was able to see what the final product would look like
Over all experience was really great. Would recommend it to all!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members