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The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
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I sent pictures taken by a cell phone from our family trip to Hawaii last year, the canvasses came out beautiful, with bright beautiful color!
Great shopping experience and the product matched the experience. My wife loved her gift
I placed the order on line 11/30/2020. The order I g process was very easy and user friendly. Great job on the website!
I noticed about two weeks later that I had a tracking number but it wasn't moving. I contacted the company and after a few back and forth emails, I was told that the picture was on its way. I received my picture on 12/24! I didn't even have time to have it framed to present as a Christmas gift to my husband. I am very happy with the item, just not with how long it took to receive it.
The actual product was great unfortunately waiting on the product took away too long and you guys did not respond in a timely manner
Ordered well before the cutoff to receive before Christmas. Guess what it didn't show up as guaranteed. Never will I ever order again.
The ordering experience was quick and easy like ordering anything on the internet. The problem is how long it took to get the product once I ordered it. It was 2 weeks before the canvas was actually printed and once it was printed, the canvas shipment number was created but didn't leave the facility until 2 days later. This delay just created another overall shipment delivery delay. It took just under a month to get my canvas delivered which was supposed to be a Christmas present but it was 3 days after. I wasn't very impressed with that but luckily my wife is an understanding person and still loved the gift.
It's a great gift just doesn't really look how I was expecting it to look
I was to use my own picture. After I placed my order I followed up with a question - I received an email the next day. I must have emailed back and forth with them 4 or 5 times with great response time from them. The piece didn't make it by Christmas even though I ordered it November 28. Now I've received my piece and it is NOTHING like I expected - I have emailed the care team twice with absolutely no response... I'm not happy with what I received - I sent a landscape picture, I received it as a portrait?
Loved being able to use my own picture.
I found you on Facebook. I fell in love with the idea. So I ordered one for my sister.
Loved purchasing this special gift for my loved ones. I'm sure it will be treasured for years.
My whole family love the picture. The quality is great but the delivery is a bit slow may be because I ordered it on black Friday. Can't wait to hang it in our new home.
My pictures arrived when expected and they were stunning. My husband cried, he was so happy with his gift.
Great work! This was a gift for my best friend and she loved it!
This is the second time of filling out a rating. Unfortunately. I'm going to unsubscribe to any further notices from Family Gifts Co and sitejabber.
Experience was good. However was very confused on the high definition purchase and what that was about. It would be helpful if the website explained the extras better.
Working with their customer service was amazing. They really care about customers and quality.
I loved giving this to my parents for Christmas! It looked amazing and they loved it as well. It had all the grandchildren names on it. I will definitely be back to order again!
They sent me a framed canvas
That I didn't order which was fine
But I ordered 3
And fior the other kids it didn't
I contacted the Comp
They would not answer the phone, it took days for them to respond back to you via email.
I told him that I wanted them to send me two frames and I will pay for the other Jill they said no just consider the first want to gift, but when you have three kids that's really not how it works.
When the children opened up their gifts first thing was why is his rent LOL, so my other two children build their own frame!
The canvases are absolutely beautiful. My three children love them, I highly recommend purchasing them framed or building your own
Order was on time and my wife loved it! It was perfect...
I saw the ad on facebook. Did a sample of what it would look like. Loved it and ordered.
Answer: I got an email on 12/23 saying my order was shipping but on 12/26 customer service said that email was sent in error. I ordered in 11/30 and paid extra for the VIP service. What a waste of money and no Christmas prese t as promised if ordered by 12/8