website thubmnail of Family Gifts Co.

Family Gifts Co.Reviews 2,109

3.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Family Gifts Co.?
grey star
grey star
grey star
grey star
grey star

Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,785

Instant Feedback

14,573 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Melissa T.
Unfollow Melissa T.
Send Message
Share Review
Report Review

Family memories!
January 1, 2021

I sent pictures taken by a cell phone from our family trip to Hawaii last year, the canvasses came out beautiful, with bright beautiful color!

Date of experience: January 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Braulio A.
Unfollow Braulio A.
Send Message
Share Review
Report Review

Great shopping experience and the product matched the experience. My wife loved her gift

Date of experience: January 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Viki L.
Unfollow Viki L.
Send Message
Share Review
Report Review

I placed the order on line 11/30/2020. The order I g process was very easy and user friendly. Great job on the website!
I noticed about two weeks later that I had a tracking number but it wasn't moving. I contacted the company and after a few back and forth emails, I was told that the picture was on its way. I received my picture on 12/24! I didn't even have time to have it framed to present as a Christmas gift to my husband. I am very happy with the item, just not with how long it took to receive it.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Florida
1 review
0 helpful votes
Follow Alex S.
Unfollow Alex S.
Send Message
Share Review
Report Review

Not the greatest of experience
January 31, 2021

The actual product was great unfortunately waiting on the product took away too long and you guys did not respond in a timely manner

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Iowa
1 review
0 helpful votes
Follow Charlie S.
Unfollow Charlie S.
Send Message
Share Review
Report Review

Terrible Customer Support
January 31, 2021

Ordered well before the cutoff to receive before Christmas. Guess what it didn't show up as guaranteed. Never will I ever order again.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Montana
1 review
0 helpful votes
Follow Bryan Y.
Unfollow Bryan Y.
Send Message
Share Review
Report Review

Partially satisfied
January 31, 2021

The ordering experience was quick and easy like ordering anything on the internet. The problem is how long it took to get the product once I ordered it. It was 2 weeks before the canvas was actually printed and once it was printed, the canvas shipment number was created but didn't leave the facility until 2 days later. This delay just created another overall shipment delivery delay. It took just under a month to get my canvas delivered which was supposed to be a Christmas present but it was 3 days after. I wasn't very impressed with that but luckily my wife is an understanding person and still loved the gift.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Erin F.
Unfollow Erin F.
Send Message
Share Review
Report Review

Christmas Gift
January 31, 2021

It's a great gift just doesn't really look how I was expecting it to look

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Minnesota
2 reviews
0 helpful votes
Follow Becky D.
Unfollow Becky D.
Send Message
Share Review
Report Review

Where did they go?
January 31, 2021
Updated review

I was to use my own picture. After I placed my order I followed up with a question - I received an email the next day. I must have emailed back and forth with them 4 or 5 times with great response time from them. The piece didn't make it by Christmas even though I ordered it November 28. Now I've received my piece and it is NOTHING like I expected - I have emailed the care team twice with absolutely no response... I'm not happy with what I received - I sent a landscape picture, I received it as a portrait?

Date of experience: January 1, 2021

Loved being able to use my own picture
November 29, 2020
Previous review

Loved being able to use my own picture.

Date of experience: November 28, 2020
Nevada
1 review
0 helpful votes
Follow Helen Y.
Unfollow Helen Y.
Send Message
Share Review
Report Review

Gift for sister
January 1, 2021

I found you on Facebook. I fell in love with the idea. So I ordered one for my sister.

Date of experience: January 1, 2021
Arizona
2 reviews
0 helpful votes
Follow Lakeisha D.
Unfollow Lakeisha D.
Send Message
Share Review
Report Review

Very Original
January 1, 2021

Loved purchasing this special gift for my loved ones. I'm sure it will be treasured for years.

Date of experience: January 1, 2021
New York
1 review
0 helpful votes
Follow Art H.
Unfollow Art H.
Send Message
Share Review
Report Review

Love it!
January 1, 2021

My whole family love the picture. The quality is great but the delivery is a bit slow may be because I ordered it on black Friday. Can't wait to hang it in our new home.

Date of experience: January 1, 2021
New Jersey
1 review
0 helpful votes
Follow Barbara E.
Unfollow Barbara E.
Send Message
Share Review
Report Review

Absolutely beautiful!
January 1, 2021

My pictures arrived when expected and they were stunning. My husband cried, he was so happy with his gift.

Date of experience: January 1, 2021
Connecticut
1 review
0 helpful votes
Follow Amanda D.
Unfollow Amanda D.
Send Message
Share Review
Report Review

Great work
January 1, 2021
Updated review

Great work! This was a gift for my best friend and she loved it!

Date of experience: January 1, 2021

Great work!
November 27, 2020
Previous review

Great work!

Date of experience: November 27, 2020
Pennsylvania
1 review
0 helpful votes
Follow Cynthia Z.
Unfollow Cynthia Z.
Send Message
Share Review
Report Review

Not again
January 1, 2021

This is the second time of filling out a rating. Unfortunately. I'm going to unsubscribe to any further notices from Family Gifts Co and sitejabber.

Date of experience: January 1, 2021
Arkansas
1 review
0 helpful votes
Follow M V.
Unfollow M V.
Send Message
Share Review
Report Review

The canvas was beautiful.
January 1, 2021

Experience was good. However was very confused on the high definition purchase and what that was about. It would be helpful if the website explained the extras better.

Date of experience: January 1, 2021
Illinois
1 review
0 helpful votes
Follow Tim A.
Unfollow Tim A.
Send Message
Share Review
Report Review

Excellent Canvas
January 1, 2021

Working with their customer service was amazing. They really care about customers and quality.

Date of experience: January 1, 2021
Missouri
1 review
0 helpful votes
Follow Kelli T.
Unfollow Kelli T.
Send Message
Share Review
Report Review

Christmas present
January 1, 2021

I loved giving this to my parents for Christmas! It looked amazing and they loved it as well. It had all the grandchildren names on it. I will definitely be back to order again!

Date of experience: January 1, 2021
Florida
1 review
0 helpful votes
Follow Marua F.
Unfollow Marua F.
Send Message
Share Review
Report Review

Family name
January 31, 2021

They sent me a framed canvas
That I didn't order which was fine
But I ordered 3
And fior the other kids it didn't
I contacted the Comp
They would not answer the phone, it took days for them to respond back to you via email.
I told him that I wanted them to send me two frames and I will pay for the other Jill they said no just consider the first want to gift, but when you have three kids that's really not how it works.
When the children opened up their gifts first thing was why is his rent LOL, so my other two children build their own frame!
The canvases are absolutely beautiful. My three children love them, I highly recommend purchasing them framed or building your own

Date of experience: January 1, 2021
Colorado
1 review
0 helpful votes
Follow Travis M.
Unfollow Travis M.
Send Message
Share Review
Report Review

Awesome item
January 1, 2021

Order was on time and my wife loved it! It was perfect...

Date of experience: January 1, 2021
Ohio
1 review
0 helpful votes
Follow Kathy A.
Unfollow Kathy A.
Send Message
Share Review
Report Review

Christmas gift
January 1, 2021

I saw the ad on facebook. Did a sample of what it would look like. Loved it and ordered.

Date of experience: January 1, 2021