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Family Gifts Co.Reviews 2,109

3.1

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Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,785

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14,573 reviews

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Minnesota
1 review
0 helpful votes
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Canvas Print
January 31, 2021
Updated review

Too many "unique" offers at the end of the ordering process.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021

Too many "unique" offers at the end of the ordering...
December 23, 2020
Previous review

Too many "unique" offers at the end of the ordering process.

Date of experience: November 23, 2020
Kentucky
1 review
0 helpful votes
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Great product! Terrible delivery time!
January 31, 2021
Updated review

I loved loved loved the product I received it was very nicely done and even though I was very dissapointed I couldn't give the gift to my parents on Christmas Day ( it came the day after) I would give Family gift and Co. Another try because they did send my shipping money back and gave me a free digital copy which I appreciated cause was able to show parents what they were getting

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021

Its been great
November 28, 2020
Previous review

Its been great

Date of experience: November 28, 2020
Illinois
1 review
0 helpful votes
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Gift
January 1, 2021
Updated review

Great web site! Love your products! My best friend loved the canvas! I'll be back

Date of experience: January 1, 2021

Great web site!
November 18, 2020
Previous review

Great web site! Love your products

Date of experience: November 18, 2020
New Hampshire
1 review
0 helpful votes
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Gift
January 1, 2021

Ordering and gift was great. Getting delivery on time and the wait was longer then i expected. You guys had issues but was unaware about it. I had to email you about my order before you realize anything going on. Guys need do better follow up with company or review your orders better.

Date of experience: January 1, 2021
Maryland
1 review
0 helpful votes
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Great customer service
January 1, 2021

It was a little disappointing at first as my order got lost however the customer service was fantastic and I did get my order. Thank you

Date of experience: January 1, 2021
Georgia
1 review
0 helpful votes
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Late
January 31, 2021

I ordered on 11/30 and was told it would be delivered before Christmas. It was delivered yesterday 12/31.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
West Virginia
1 review
0 helpful votes
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Your continued contact was / is awesome service. It had a wrong house # on it but fed ex corrected when I called.

Date of experience: January 1, 2021
New Jersey
1 review
0 helpful votes
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Perfect Gift!
January 1, 2021

Great communication. The canvas print is beautiful!

Date of experience: January 1, 2021
Washington
1 review
0 helpful votes
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Flag picture
January 1, 2021

The customer service was excellent as was the product. The only complaint I have is that I ordered my gift as a Christmas present, more than 3 weeks before Christmas, and it did not arrive before Christmas.

Date of experience: January 1, 2021
California
1 review
0 helpful votes
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Nice print, wait time unacceptable
January 31, 2021

Initially, contact with the company was often to get my print the way I wanted it. While the print turned out beautifully after 3 weeks and multiple unanswered emails asking for status updates a very nice woman finally replied. Still didn't receive it when I needed it(was a gift for Christmas eve).

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Pennsylvania
2 reviews
0 helpful votes
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Beautiful gift
January 1, 2021

.

Date of experience: January 1, 2021
Colorado
1 review
0 helpful votes
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Needed multiple corrections
January 31, 2021

My godmother ordered this for me. It was late getting to me because it had to be corrected. Then, when it did arrive, one word was still misspelled.

Date of experience: January 1, 2021
South Carolina
1 review
0 helpful votes
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Graduation Gift
January 1, 2021

What a great find for being able to purchase unique items.

Date of experience: January 1, 2021
Virginia
1 review
0 helpful votes
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This was our 2and order. Good quality!
January 1, 2021
Updated review

Christmas present I hope we enjoy as much as the picture.

Date of experience: January 1, 2021

Christmas present I hope we enjoy as much as the picture
November 15, 2020
Previous review

Christmas present I hope we enjoy as much as the picture.

Date of experience: November 15, 2020
Iowa
1 review
0 helpful votes
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Amazing product shipping slow
January 31, 2021
Updated review

Ordering was simple and product is amazing. My wife is in love with it. Shipping was a concern but did arrive before Xmas. All in all you get an A+

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021

Shopping was easy and love the assortment of items
November 21, 2020
Previous review

Shopping was easy and love the assortment of items

Date of experience: November 20, 2020
Missouri
1 review
0 helpful votes
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Other than it taking forever to get, which turned out to not be the fault of theirs, it was a cool picture. My parents loved it..

Date of experience: January 1, 2021
Pennsylvania
1 review
0 helpful votes
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Shipping time was brutal. Almost didn't have it for Christmas and I ordered it in November.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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.
January 31, 2021

.

Date of experience: January 1, 2021
Florida
1 review
0 helpful votes
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Dad plaque
January 31, 2021
Updated review

Don't offer other deals when I'm trying to check out

Date of experience: January 1, 2021

Don't offer other deals when I'm trying to check out
December 22, 2020
Previous review

Don't offer other deals when I'm trying to check out

Date of experience: November 22, 2020
Delaware
1 review
0 helpful votes
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Beautiful Pictures
January 1, 2021

Family Gifts Co. Contacted me to make sure everything was right before my pictures were made. Speaks volumes about the company and their customer service!

Date of experience: January 1, 2021