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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Poor craftmanship. Took almost 6 weeks to receive and the wooden frame looks cheap and doesn't fit the frame properly.
Delivery was scary. Thankfully I still got it before Christmas. Great product though!
I purchased the canvas for my daughter as a Christmas gift and she absolutely loved it.
Canvas is beautiful! Very well done! I'm very pleased with product and price! Easy check out, free shipping! Shipping took 4 weeks but it was the holiday season and during a pandemic so I'm just happy I received it before Christmas!
Very happy with product- did not like the amount of promotions coming from company once I purchased product
Ordered family canvas for a Christmas gift-when we prepared to hang the print noticed the canvas was out of square which made it hang un-even on the wall. The corners where the canvas was folded was messy looking and not neat. Was disappointed in product.
Very easy to work with and great price, Makes easy gift giving for my family.
Very easy to work with and great price, Makes easy gift giving for my family.
Not happy about how you incrementally add things to the price. I would have preferred seeing the higher price first and then had the option to drop items. I like the product therefore I went ahead and purchased it. Just seems disingenuous
Not happy about how you incrementally add things to the price. I would have preferred seeing the higher price first and then had the option to drop items. I like the product therefore I went ahead and purchased it. Just seems disingenuous
I loved the print, it was a Christmas gift for my dad and his wife with all their grandkids names. They loved it and immediately hung it in the family room.
Everything from beginning to end went just fine. I ordered in early December hoping to get my gift by Christmas. It did not arrive until December 29th. However, with high volume and the year of Covid, I realize that delays were possible and most likely probable. I understand why the late arrival. I was given emails and feedback on why the delay was taking place. Overall, it was a great experience and handled very professionally. The most important aspect is the Wife loved her gift so thank you Family Gifts Co...
I ordered the pier and lake canvas and it is absolutely perfect. I posted a picture on Facebook and got 100 likes. It is so unique and high quality. My family loved it!
Very good, just navigating thru all choices was overwhelming since there were no narrow search option link.
Very good, just navigating thru all choices was overwhelming since there were no narrow search option link.
The back of the canvas looked like it was cut and attached by a child. Luckily you cannot see that once it is hung, but the price I paid for this it should have been a little more professional.
I received my order and it looks great! However the hanger was on the wrong side so the picture hung upside down until I changed it.
With all the holiday scams out there, when I saw this ad on facebook, I thought..."I don't know about this". But I took a leap of faith (after trying to find out anything negative about the company--I didn't) I was Very happy with the print. Personalized perfectly. Appreciated being able to approve of the layout before printing. Shipped as promised in well constructed, study wrapping.
Thank you
PS: Answered an email request I sent them that day!
Ordered at Thanksgiving, received after Christmas. Website assured should have received in time for Christmas. Very disappointing.
The shipping was delayed but my order did make it here in time! Thank you!
My son and daughter in law loved it! My only complaint is that it arrived a couple days after Christmas, I would definitely order another one.
My mom opened her canvas on Christmas in front of whole family of 18 and cried while reading the names of all her grandchildren and great grands. I had added a babys name that is still in the belly that we agreed to not let her know till she opened her gift, it was the best Christmas ever.
I bought a gift for my mother and sister, they were both amazed and had never seen anything like it before
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members