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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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This is my 3rd order for myself and family... and Definitely NOT MY LAST. I Love your work... keep it up
This is my 3rd order for myself and family... and Definitely NOT MY LAST. I Love your work... keep it up
Bought this for my secretary. It was awesome from the website to the delivery. The picture is beautiful and the ability to personalize it was appreciated
The product is awesome, I am totally satisfied. I will be ordering another one soon.
The ordering process was easy and direct. Communication was good by seller.
My canvas print looks great, just like it did online. It arrived in the time expected.
Wonderful and unique gift that my girlfriend loves!
I gave it as a gift and it made the person cry which is a good thing.
Thank you
The order was smooth and the company gave great updates to production and shipping. Unfortunately FedEx personnel can't read street signs and delivered my order to the wrong address. Fortunately the people who received it brought it to me several days later.
I have found the people associated with the company to be very nice. They seem to want to help. HOWEVER, the wait time can only be compared to buying something from China and having no idea when/if you will see it. I even received emails telling me my order was shipped and then following up to see how I like it... turns out emails were a "glitch" in the system. Now I'm being asked to write a review so here it is. ADVISE TO COMPANY: Send me my order before you ask if I'm happy with your service. So disappointed.
Mike B
The transportation issues over the Christmas holiday were a bummer, but the product is beautiful and my wife loved it.
I received a duplicate of the one I ordered that was even bigger and never got a response when I emailed about it.
Right after I placed an order and realized that the size of the picture I ordered was wrong, I emailed Family Gifts who responded immediately and corrected my order. Great customer service, especially during the busy holiday season.
I think our shopping experience was unique in the fact that we ordered in the middle of a pandemic when delivery services may take a bit more time then usual AND there was a problem with our order. What I valued most about my experience is that even with both difficulties the company communicated with us. It was via email and yes I was a bit worried but it all worked out. We were very happy with the final product!
Speechless! The best gift my Sister's could ever ask for
The canvas was delivered with obvious Mark's on it.
I got this for my soon to be wife, and it put her in tears. This brought us closer together and was such a great gift. She told me " it's the most thoughtful gift anyone has ever got her"
Thank you
With respect,
Brett
Everything was printed accurately with confirmation to ensure you were satisfied and approved before shipping.
These canvases are so beautiful. This is my third order. The first two are Christmas gifts and because I love how they turned out, I had to get one for myself. Great quality and vibrant colors! Thank you Family Gifts!
These canvases are so beautiful. This is my third order. The first two are Christmas gifts and because I love how they turned out, I had to get one for myself. Great quality and vibrant colors! Thank you Family Gifts!
Satisfied & happy with the service! Customer service was quick on my inquiries & helpful.
I was really disappointed when my gift did not come in within the time frame it was supposed to. I originally blamed Family Gifts Co and reached out to them to find out why. Family Gifts said it had been shipped but FedEx said they never received it. Family Gifts went above and beyond to make another product and shipped it to me as soon as they could. I received the product and was very pleased with it. A couple of days later, a lady knocked on my door with a second package that was accidentally delivered to her address several days prior. So the big mistake was not on Family Gifts Co but on FedEx delivery. Needless to say I now have two gifts lol.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members