On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
After ordering in late November, i received an E-mail with tracking that the item was shipped. For 2 weeks the tracking stated that the item has not reached the carrier. I tried to contact Family Gifts, and was only able to communicate through E-mail. I explained the problem and the response was that it had been shipped and i was given another tracking #, which still had the same status. Finally i dug further into their website and there was a small article stating that their shipping provider lost all of their packages. We did end up getting our item after Christmas with no apology or any partial refund. It was a very nice picture, but in the end, i was not happy with the communication.
It was so easy and I was able to see what it was going look like.
It was so easy and I was able to see what it was going look like.
Easy to order and fast shipping in time for Christmas
Very easy website to follow. One you go to check out it offers other items to go with what you purchased instead of having to track them down. My husband was blown away by the picture. Best gift idea ever.
Very easy website to follow. One you go to check out it offers other items to go with what you purchased instead of having to track them down.
The print came out really nice and has a very professional appearance with custom names at a good price.
Thought it was a scam but product is beautiful once I got it.
Ordered a canvas for my mom for a Christmas present on November 26 still haven't got a tracking number and it's January 1 2021 tried calling but nothing sent them messages and they just keep sending me the same thing over and over that I'll have it before Christmas well what it's past Christmas and I still don't have what I ordered they sent me a email saying they'd refund me $9.99 still haven't got that either after I spent a $100 this company is nothing but a scam.
Quality of product was more than expected! My mother in law loved this gift so much for Christmas!
You need to show where we need to add the picture of the print we want.
You need to show where we need to add the picture of the print we want.
I ordered 2 different times and the first one was great. The second order was not! I think it was forgotten or just misplaced it took forever to get it. Actually came late Christmas eve
First let me say that I love the product and the service and follow up. Emails updating me almost everyday. This was a gift to my wife for Christmas and it did not disappoint in anyway. She loves this as much as I do. It is now hanging proudly in our entrance way for all to see. *****
The product is excellent and quality. The delivery was a bust but the communication from the CEO was great
Great product and quality... my wife loves her Christmas gift!
I placed my order at the end of November with the understanding that it would be here in time for Christmas. The status given was pretty vague, just that my order was processing and now estimated time to ship or deliver. I did contact customer service and they ensured me if my order was placed prior to Dec 5, it would be delivered by Christmas. They did give me a $10 refund. However, when my order shipped, it did not provide a tracking number or estimated delivery date. My order was finally delivered on Dec 31.
Some of this may be due to COVID and other oddities with shipping lately. However, it was a b discouraging to not be able to give this gift at the time we celebrated Christmas with our family.
My daughter who received this as a Christmas gift stated it is beautiful and made very well and loves it
Saw the sample and loved it. Ordered it. A couple weeks went by and hadn't heard so I emailed and a few days later it shipped. Got it and it didn't have the "EST" in front of the birth date like the sample so I emailed about it and they said they sent a confirmation email with what it looked like and they didn't hear back so they printed and shipped it anyways. Since then I've been trying to return it or get another printed the right way and haven't had any luck so now I just want my money back!
Long lead time and goods were damaged upon arrival. Scratched print was a disappointment after a long wait.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members