On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering was easy product came in time for the holidays.
The picture frame is really nice. The package was not wrapped correctly. The box was damaged when it arrived, luckily the product was not destroyed
I'm giving Family Gifts Co. 5 Stars across the board because of my experience with them! Customer service was excellent, communication was excellent, and my purchases... absolutely beautiful! I highly recommend this wonderful company!
Ordered Dec 1 and it took over 3 weeks to arrive, and at first I thought the package was lost or this was a scam. I'm glad to say I received my canvas in time before the holidays and it's perfect!
Family gifts Co. Were wonderful. They were quick to respond if I called and they were great at keeping me informed of delivery. My canvases turned out beautiful. They were a gift to my mom and she absolutely loved them. Thank you.
Had a little order and delivery issue. But all in all they came through in the end. The product was great. Looks amazing and the wife was very pleased. Haven't posted a pick of them with her. But I'm glad they came through in the end.
Great site, amazing prices, fast shipping and updates
Ordered this gift a month before Christmas for my parents and it got here on the 1st of January. I wasn't able to track my order at all, it just said pending the entire time. I emailed them twice & finally On the original delivery date I got a response saying that it got lost & that they are replacing my order. They promised it'd be by the 24th, came on the 1st. Wont order from them again.
I bought the water/dock scene and gave it as a "Family Christmas Gift" this year. We are a blended family and it was a perfect gift we could include our all of our 8 children. We travel to Florida as a family quite often and it reminds all of us of our favorite place. We received it quickly and arrived carefully packaged. Great quality and looks amazing in our home! I am thinking of ordering another product for another room in our home! Love it!
Poor customer service. If I have an issue I want to speak to a person, I don't want to be left to sending email after email only to get a canned message.
Got lost in the mail delivery, made order again received in time for Christmas gifts
From the minute I made contact for information Belinda was helpful, patient ams friendly. I know it could be stressful this time of year but she handled it was ease.
For a dear friend that has everything - it was perfect
Super great sale, free shipping, fantastic gift idea
I did receive my canvas in perfect condition and before Christmas! I loved the quality! Unfortunately, I misspelled one of names of the grandkids and decided not to gift it to the intended grandma.
I ordered this item on 11-27-20 which was Black Friday. The discount could not be applied so I had to contact Family Gifts and they did issue a refund to correct the price. The item was for Christmas and it did not arrive until 12-30-20. I was very disappointed but they did contact me and made it right. Overall thet loved the item.
Everything went great from start to finish. The print is gorgeous! Will definitely order from Family Gifts Co again!
Wife loved our family quarantine pictures on her gift
Easy to navigate website. TONS of options. And you can preview your canvas with your names added before you purchase!
Easy to navigate website. TONS of options. And you can preview your canvas with your names added before you purchase!
Was looking for something different for a Christmas gift and found this amazing print. The delivery was fast and the canvas as described if not better. Made my mom's Christmas.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members