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Family Gifts Co.Reviews 2,109

3.1

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Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,785

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14,573 reviews

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New Jersey
2 reviews
0 helpful votes
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Perfect family gift
January 1, 2021

Item was as described and everything I expected. Love it

Date of experience: January 1, 2021
Ohio
1 review
0 helpful votes
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Great product
January 1, 2021
Updated review

Ordering was easy... can't wait to see the product

Date of experience: January 1, 2021

Ordering was easy...
November 17, 2020
Previous review

Ordering was easy... can't wait to see the product

Date of experience: November 17, 2020
California
1 review
0 helpful votes
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Gift for wife
January 31, 2021

Xmas made the delivery a bit crazy, overall Family Gifts co communicated well. My wife loves the piece.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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Amazing!
January 1, 2021

I was very impressed with how fast they shipped and the canvas is absolutely gorgeous! I am definitely buying more!:-)

Date of experience: January 1, 2021
Kentucky
1 review
0 helpful votes
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My Parents Love It!
January 3, 2021

I bought one for my parents, we lost one of my brothers when he was 5(hit by car) and and my other brother when he was 52(heart attack) and we lost one sister(miscarriage), then there's me and my two other sisters. I added all of us kids, and it brought mom to tears, So it was a perfect gift! They hung to on the wall immediately.

Date of experience: January 1, 2021
Kansas
1 review
0 helpful votes
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Delayed shipping, but overall very happy!
January 1, 2021
Updated review

So far, so good. I'll leave further feedback when I see the product.

Date of experience: January 1, 2021

So far, so good
November 28, 2020
Previous review

So far, so good. I'll leave further feedback when I see the product.

Date of experience: November 27, 2020
Oklahoma
1 review
0 helpful votes
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Very good experience
January 1, 2021

My wife cried when she opened the gift. I think that says it all!

Date of experience: January 1, 2021
Ohio
1 review
0 helpful votes
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CHRISTMAS 2020
January 1, 2021

I purchased four of the canvas prints for my family & they were a BIG HIT! I will definitely buy again & will tell all my friends.

Date of experience: January 1, 2021
North Carolina
1 review
0 helpful votes
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Overall great, just one small issue
January 1, 2021

I ordered two canvas style pics and they look great but one of them the wood frame came off! Not saying it was anyone's fault just worried because it scared me. Was it because it rushed to be put together that it was nailed/stapled together right. Was it because the delivery man missed treated it or was it me moving it from my house to my parents house to wrap and put under the Christmas tree. Either way my parents love theirs and have it up in their house and my Sister and brother-in-law love theirs and are planning on mounting it!

Date of experience: January 1, 2021
Minnesota
1 review
0 helpful votes
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Beautiful picture
January 31, 2021

The whole process from start to finish was supposed to take 2 weeks tops. In fact I even received an email asking me to review my product when I had yet not received it. I got it nearly a month after ordering it. But I DID get it in time for Christmas —
The picture itself is gorgeous and my family is very excited about it. It's a bit darker than I expected it to be— but pretty nevertheless.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Washington
1 review
0 helpful votes
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Nice product, Delivery time Horrible
January 31, 2021
Updated review

The product is nice but the delivery was lost and the item came a week after Christmas and was a Christmas present

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021

Hope the product is as great as it looks on the website
November 30, 2020
Previous review

Hope the product is as great as it looks on the website

Date of experience: November 29, 2020
Minnesota
1 review
0 helpful votes
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Beautiful Canvas
January 1, 2021

Ordering was simple. It was a gift for my mom with the names of her kids and grandkids. She loves it!

Date of experience: January 1, 2021
Oregon
1 review
0 helpful votes
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Mounting is HORRIBLE
January 31, 2021
Updated review

Thank God, I got my gift in time. When I opened it, you could tell it was a RUSHED JOB. The canvas is loose and floppy, the bottome left corner is ripping. So NO, I was not pleased. Walgreens could have done a better job. I get you were in a rush, but does that mean quality should be minimized? I will now have to take it into a frame shop and have it remounted and hopefully the bottom corner can be fixed or hidden to not further rip.

Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021

Easy!
December 27, 2020
Previous review

Easy!

Date of experience: November 27, 2020
Maine
1 review
0 helpful votes
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Never received item.
January 31, 2021

Was given wrong tracking #. Then when asked, they couldn't find order. Then gave me a tracking order of an item that wasn't mine. Then after Christmas a poster of a weighty machine instructions arrived instead of picture. I will never try again.

Date of experience: January 1, 2021
Michigan
1 review
0 helpful votes
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Nice product - poor delivery updates
January 31, 2021

My product was a gift and was liked. My dissatisfaction was the length of time to receive and the unknown status of it.

Date of experience: January 1, 2021
Wyoming
1 review
0 helpful votes
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Bought a picture print (non-Canvas), for my Fiance for an X Mas Gift, and it was Perfect!
Came in a timely manner, and she
Loves it!
Now we just have to Frame it.
Thank you sooo much Family Gifts Co.

Date of experience: January 1, 2021
New York
1 review
0 helpful votes
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Perfect Gift!
January 1, 2021
Updated review

Easy order, fair price, and quick delivery. With some much uncertainty about online ordering, this company is a keeper!

Date of experience: January 1, 2021

Easy process, reasonable price
November 26, 2020
Previous review

Easy process, reasonable price. Hoping the product is equally impressive.

Date of experience: November 26, 2020
Indiana
1 review
0 helpful votes
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Perfect canvas for my living room
January 1, 2021

I am impressed with the quality and service from placing my order til delivery

Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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Grandma loved it!
January 1, 2021

A Christmas gift to my mom with all her grandkids names. She loved it. She cried! It is a wonderful gift. It now hangs in her living room.

Date of experience: January 1, 2021
New Jersey
1 review
0 helpful votes
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Love it
January 1, 2021
Updated review

Love it thanks... art work was beautiful and personalizing made it special

Date of experience: January 1, 2021

Love it thanks
December 23, 2020
Previous review

Love it thanks

Date of experience: November 23, 2020