Family Gifts Co.Reviews 2,109

It was an overall great purchase, but the frame was not straight making it difficult to hang.

One of my better shopping experiences with an unknown company to me. Ordering was easy, as was payment. Delivery time was great. Canvas was well packaged and the product was beautiful.

Great service, very concerned about customer satisfaction...

:)

I was pretty upset when I received my picture that my husbands name, Gary, looked like Gaby - as the "weathered" look of the board made the "r" look like a "b". I would of hoped someone would of caught this as it was being made and contacted me. Also - when I ordered it - there seemed to be a glitch in the system and thankfully I read my confirmation email as the last 2 names were not capitalized even though they were so on the "preview" screen before I placed the order.

Fed ex delivery was terrible... please look into different delivery options.

Everything was great except you need a new shipper

Terrible! Not able to get a hold of customer service on the phone when I send an email about both my orders I get a response on just one order worst customer service will not use this site again will not recommend to friends.

I was informed & given an expected delivery date, which was considerable due to have ordered during holiday season, but then kept on receiving emails stating that the delivery expected day would be extended, which is not acceptable & will make me think twice about ordering again.

Had difficulty but support service came thru like a champ ( first time?)

I am not impressed with the entire process and customer service, we had ordered this on December 2nd, and it was supposed to be here before Christmas, well it just arrived today damaged.

With the amount of money, I had paid for this I thought it would be better quality meaning not damaged and scratched. The frame has a chip/dent on it the canvas has black markings on it, the center of the canvas has scratches, and the print is raised/bulging.

I also sent photos with the defects and have not received a response!

All I can say I am a very disappointed customer!

Though it took much longer to receive my product than it should have, I did receive it in time to give to my friend for Christmas. When I received it, I noticed a wrinkle across the top of the canvas but after the extreme delay in receiving it, I did not have time for it to be remade before Christmas so I gave it to my friend with the wrinkle in it and hoped she wouldn't mind it. She seemed to like it so that made me happy.

I would have given 5 stars if I didn't have to reach out to get an accurate delivery time. Each email I received gave me incorrect times. Product is great though

Received it quickly even though there was a hiccup in the delivery. Family loved it!

Was a gift for my son & daughter in law and was truly loved.

I am very dissatisfied and feel I should not have to pay for it if it ever arrives. I still don't have my gift I ordered almost a month ago and it apparently has been shipped twice--but as this point I don't know if that is true. I can't speak to a representative and no one responds to my emails over the last 2 weeks or so. In addition, I feel the ad was misleading as it shows someone opening the canvas mounted and then I learned your canvases are not mounted.

Very great customer service and what seems like a quality product!

Easy to order, fast shipping and everyone loves it.

Other than losing my discount code and trying to find it. All was well