Family Gifts Co.Reviews 2,109

First photo, from their website, is what I ordered.
Crisp, clear, detailed, bright

Second photo is what I got.
Blurred, dark, gloomy

This was their response:

"Hi Richard,

Thanks for contacting us and voicing out your concern. I understand that the canvas you received was dark and different compared to the mockup we sent to you via email so I went ahead and double-checked as to why this is so. I found that the mockup sent to you by our design team was made with RBG (Red, Blue, Green) colors which are the most common color spaces used for digital prints. The effect this imposes on the digital mockup is called additive mixture which means that the more colors are added, the brighter picture will seem to be when viewed with a phone or a laptop. However, when it is submitted to our fulfillment team for printing, they will be printing it using CKMY (Cyan, Magenta, Yellow, Black) colors which are the standard ink colors used in all printing companies. The effect this has on the canvas is called subtractive mixing which makes the canvas appear darker in person.

This case is also similar to when you view a photo using your computer and when you have it printed out, it seems darker than when you viewed it on your screen.

I hope this clears it out and please let me know if there's anything that I can help you with. Thanks!

Dante G

Family Gifts Co. Care Team"

Bought one "for my husband" for Christmas. Loved it and showed my sister before I wrapped it. She loved it so much she wanted one. I had planned on getting her one for her birthday (January) then, but she called me later to get the website so she could buy one herself. Long story, short, I told her and she picked out her background so I could just order it early :)

When my order was delayed the response time was swift and professional.

I received two codes and neither could be used while purchasing, said 10% and made me give you all a phone number then you didn't let a code be an option at checkout. Scam to get my phone number for sure.

I ordered canvas 2nd of Dec with a delivery date of the 14th. I received my order on Dec 28th. Too late!

I saw this product on the internet and knew it would make an awesome gift for my son that is very hard to buy for. I was right and this was his favorite gift of all time. You don't hear that every day.

2 months to get and cheaply made. In one corner the wood has a step condition.

Ordered Dec 1 and received email of delivery for Dec 10 but order 2 different items and got nothing on the second until around Dec 18. First order never got past the label being made. Tried many ways to find out more and sometimes they wanted my life story because they couldn't find the orders, and sometimes they said order done and the label made. No one could give me the real answer. Finally both were delivered, but 1 was on Dec 26 which was late for my gift giving. The other was delivered Dec 24. The product itself was nice but everything leading up to delivery sucked. On top of that, I kept getting daily emails about buying product and just thought, if they can't control what they have then stop the emails and advertising for more sales. Get what's order RIGHT, then advertise. I know I wasn't the only one having this problem and some were even in worse shape. Saw 1 facebook comment about an order they had done in October that they hadn't received.

The ordering process was great and the communication from the company was outstanding.

This was my second purchase, and I can't say enough good things about this company. The process from beginning to end was so professional. The products were beautiful. Thank you all!

So far so good. This is a CHRISTMAS GIFT for my parents. I can't rate it a 5 yet until they are 100% satisfied with the Picture Frame.

Words will never express how beautiful my canvas painting is! Simply gorgeous! First thing you see when you enter our home.

It was a great experience and fairly simple to use.

This was a WOW gift for my husband. We just finished construction on our new media room, so the marquee canvas is a perfect fit!

Great product, cool personalization, quick shipping.

The shipping issue was a little worrisome but sending the replacement asap was great customer service!

Don't Buy from this Company, ordered on Dec 6th and I am sitting here on Jan 1st waiting for my wife's Christmas gift that I was told would arrive on Dec 18th. I have been told several time that canvas was in production and it would ship soon. I have had 2 emails saying that my order has shipped. I just got a e mail today Jan 1st that it is still in production. So frustrated having them tell me one thing one day and tell me something different 3 days later. Since I ordered my canvas they have sent me at least 30 e mails trying to sell me something else. I even received an email asking how I liked my canvas now that I have received it. Good luck.

High quality picture just took longer than expected.

Very quick. Let's hope it arrives in time and the quality is good.