The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
We love it. Worth every penny. Will order again! Fast shipping.
Easy to order and great looking product. If you don't have one, get one. You will not be disappointed.
The customer service was exceptional! I really appreciate that the company listened to my ideas and helped me achieve the overall look I wanted for my custom canvas. The quality turned out amazing!
This was the easiest present to purchase ever! I figured out what I wanted I entered the information and it came very quickly to my house!
Living in the New England area during autumn reminds me of the motorcycle trips we would make.
We were very pleased with the product, "Ocean Sunset This is Us Multi-Names Premium Canvas - 36X24". Even with making last minute changes to add additional names, Family Gifts Co ensured that our product met our expectations. Additionally, we received our order RIGHT on time for my Mother in law's 60th birthday celebration with enough time to present her gift at her birthday event. Priority processing was worth ever extra penny and my family and I were extremely pleased with the product. It was a great 60th birthday gift for my Mother in Law.
I placed my order 12/2021. Received 1/4 of order by Christmas. After many correspondence, many not answered, and a bunch of phone calls, none answered, I received the rest of my order and all three are wrong. Again I have complained multiple times and not one response to my quiries.
Just ordered. Seemed easy. Good quality and it came very fast!
Just ordered with 5 names. Love how they show you what it will look like first before ordering.
Thank you, for having the talent to think of this family memory
Very smooth - thank you.
Looking forward to receiving.
The order process is quick and easy… even tho the first order got lost… your team reacted quickly were able to get me a replacement una week, just in time for the item to be ready to wrap as a birthday present… thanks
Very easy to order. Received the picture in a reasonable time period.
Thank you so much for creating this beautiful canvas for our family. It is absolutely stunning
Ordering is quick and easy. My order arrived well packed and in perfect condition.
Delighted with your products, no stress is experienced thanks to the communication that you have with us your customers
The canvas was beautifully made and arrived very quickly. My husband loved his gift!
Everyone loved it and the kids seeing their names on it and their expression was priceless!
Ordering was good, only bad thing was I received NO notification of shipping or tracking I got, just showed up one day.
My sister ordered for our parents, loved it, my picture was just as beautiful. It was a great addition to our wall in our living room, for all to see.
I received my canvas picture on Friday, I was so excited to open it. My canvas was beautiful and just as promised. The quality was great and worth the money. I ordered the largest one to go on my hallway wall. I am always looking for something unique and different. The canvas exceeded my expectations. Thank you so much for your excellent quality of work.
Answer: I got an email on 12/23 saying my order was shipping but on 12/26 customer service said that email was sent in error. I ordered in 11/30 and paid extra for the VIP service. What a waste of money and no Christmas prese t as promised if ordered by 12/8
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.