Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very pleased with the communication from the office. I was. Kelt informed during the entire process.
Kept informed and arrived on time.
Emailed to find out when it would be delivered. Got an answer right away.
The shipping was well packaged. Delivery no problems.
A Christmas gift so I'm hoping they love it.
Great quality and size the canvas was very sturdy and beautiful.
Process went well received in announced time frame. Nice work.
I'm so happy I ordered this canvas for a birthday gift for my mom! Easy to use online ordering- just as described but even better. What a personal and fun gift. Now my other family members want one! Will order again!
Very easy and did a good job double checking spelling etc
I gave them a bad review and I'm changing it. I ordered on Dec. 4th and it said 10 to 14 day delivery. Emailed them on 19th and called didn't hear anything, so now stressed if its going to show for Christmas. I get a email on the 22nd saying it was shipped and received on the 23rd.It looks great and sure the girlfriend will love it. Would give the print 5 stars. I understand it's Christmas and probably alot of orders, but wish the communication was better because it stressed me out thinking it won't be here in time and might have to do a last minute gift
Excellent recommend anytime. Very nice quality and would do business again
I like how much attention they gave to the order process. Notifying me every step of the way and even followed up to confirm it was received.
Quick. Detailed. Mine. Specific to me and my situation which gives good art a piece of sentiment and enjoy putting in your house.
My sister loves her gift and she loves it a lot. A canvas with her family name on it is priceless and personal which makes it even better.
Beautiful pictures. Hard to choose since they were all so beautiful
We were extremely disappointed when we received our order. The color was blue/gray, instead of the Blk&Wht that was advertised. The flag is 2D and doesn't even look as though it is even on the barn. Just floating in front in 2D.
What a waste of time and money. The first picture below shows what we received. The second picture is what the company showed us we were "supposed " to be receiving. The third picture is of the two side by side. See the difference?
This is Bait and Switch. Which is illegal.
Don't get "DEFRAUDED"! We even paid for the upgraded package.
So far, this company will not even get back to us to even attempt to make things right.
We lost this round of Facebook Russian Roulette.
I've waited for them a very long time. I'm still missing one that was to be replaced. No one bothers to contact me back. Kind of messed up. Hopefully this will help.
Nothing but a good experience. Would recommend to anyone.
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members