Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Love the canvas. I think shipping the canvas' with some type of protection around the corners, it doesn't have to be much, would prevent "scrapes" on all four like I have when I received mine.
Other than that the family loves it.
Very fast service, product was awesome and was made exactly as described!
Very satisfied. Excellent job. Would buy again. Would also recommend to others
Product was great once it was corrected. There was an error on my product and vendor was not willing to correct their error. It was explained to me that they send out confirmation emails but it went to spam. So error was not caught and I had to spend and additional 50% more for the same product. Vendor was also not going to pay for the shipping until I told them I already paid for expedited shipping. Was pretty disappointed in the entire experience but their product was ultimately very nice once it arrived correctly.
The Family loves our product and excellent service, very fast delivery, I was worried I waited too late before Valentines but it made it here with days to spare. We love it!
Great product, exactly as advertised and on time delivery also great follow up from placing order till I received my order.
Start to finish the process of designing and purchasing was so simple and the product came right one time and is absolutely beautiful!
Was great till I realized I hadn't received the high resolution one I had ordered. Hopefully it was a oversight and they will sent it.
It was a great experience from selection to customization to delivery! A must have
Overall experience from ordering to delivery we give an A+
Hard to rate until the item is received
Amazing as always great company! I will continue to do business with you guys!
I'm jealous that others are having this great experience with customer service, the ordering process is great an easy but the only thing is I've contacted this company a couple times and still haven't gotten a response on any kind of update with my order I would love to give them 5 stars but as of right now customer service is failing
I am loving the beautiful Mountain Lake Color Multi-Names Premium Canvas *******@familygiftscoshop
It' so whimsical and pretty and you have all your family members names written o. It that makes it more special. It's definitely an awesome gift for any occasion.
There was a holiday in my family. I was looking for something similar to find the best gift. This site saved me time and effort to choose the right gift. Everything was quite fast and simple (I thought it would be more difficult). I had a few questions, but the support helped me solve them. Loved the gift, thanks!
I do not recommend this company. I had a very bad experience with them. I paid for an item I never received. They never wanted to help me, they justified that the article was delivered. I have cameras in my home and I have nothing to indicate the item was stolen to justify the lack of professionalism and horrible customer service I received. I select a star because there are no more options to let other people know about their horrible customer service.
The picture was excellent and beautiful! Me and my family loved it and it arrive faster than I was expecting it. Thank you Family Gifts Co. You guy's did a excellent job.
All around good experience... good quality, it came quick, and it looks just as pictured.
Very pleased and plan to place another order
I loved the first print! This one is for my friends gift!
I ordered three canvases for my kids and they loved them!
About the business
Family Gifts Co. sells unique, personalized family gifts, such as canvases. We currently have over 7000 5 star reviews, and quick delivery from the USA.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members