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Fair Reviews Summary
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 64th among Autos sites.
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It's no cars availably when i go there or it's only one to chose from
So far fair app has been great! Easy to pickup and easy to pay for. Although customer service is a little sporadic and some employees have some info while others fail to tell you some info.
I've had a car through fair for a few months and from personal experience I can say this whole thing is a sham. Customer service has no idea what they're doing or saying. Getting a supervisor to resolve anything is impossible. I had to get w new car battery for their car after having it for only 1 month because it's not covered in their warranty and maintenance but i should have received a car that works to begin with. Then
No need for a long back story except to know that Fair has treated me like a friend and John G (Canoga Park) went out of his way to make sure I could not only keep the car I wanted by "re-contracting" but also spent the time to keep me activated on UBER so I could keep working! I went in today a bit early to unhappily turn in my car because I didn't extend the contract (my fault) and left 30 minutes later with the same car and everything I asked for! Thanks John and thanks FAIR!
Absolutely the worst experience of my life with the rental company. Their kiosk in Irvine was located outdoors in the Chevrolet dealership. They had learned me in with an ad promo that I paid off $185 security deposit for and when I arrived to pick up my car they said that that promo was no longer available. All of the cars available for either small or subcompact and looked extremely worn out. They were dirty on the outside and inside floorboards had not been vacuumed there was tobacco and ashes in one of the doors of one even a rudimentary cleaning had not been performed. The people at the kiosk couldn't answer even the most simplest questions and directed me to contact customer service via the app which had a 22 minute wait time.
I really wanted to use this app and this service but I can't. There are only 3 options for a car in the entire California State when I search. 3 cars? That's it? Waste of time for me. And THEN when the app notifies me they updated their inventory it's literally the EXACT same cars! Poor inventory and poor service I'd give a zero star rating if possible. The only thing this app does is take up space on my phone. USELESS.
Never been able to use the app. Can't login anymore at all.
I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car
Awful and terrible experience. Billing doesn't talk to the rest of the company so if you return your car you will still get calls and bills 3 months after you return your car.
I am a top tier driver. Full time. I live in las vegas nevada and i would love this service here. When will you be coming to the vegas market?
It's good but they take too long to return the deposit when the car is returned it's been almost two weeks since I returned it and haven't got the deposit back and I returned the car in very good condition
Super bowl weekend 60 trips for $185 bonus from Uber Few months later no warning 70 trips for $185 bonus from Uber. Final straw for me was Father's Day weekend without warning 90 trips for $185 Took various calls for them to process my refund it took them 10 business days to process the refund aside from that I now have to wait another 7-10 business days depending on my bank. I highly doubt I will be renting from them again most of the trips I would receive from Uber were short. They do not have hybrids. Cars average 25 MPGS most of the cars have light interior colors that get dirty easily
I got this app because Uber said I could rent a car through it to start working for them. I got the app but there were no cars in my city (DC). The closest one was a 45 minute drive outside of the city
I've had my Fair car six weeks. I've not had any problems and haven't needed to call support. After I drive 5000 miles I took the car into one of the contracted auto mechanics and I was back on the road within 2 hours. I love that I can keep this car for as long as needed. I e yet to hit the rider count to get more discounts off future rentals but in time that will come. Without Fair
THE WORST EXPERIENCE! I tried to set up my auto-pay on my app which doesn't give me that option either! I asked to be transferred to customer service and I stayed on the line for 20 minutes and it kept telling me I had to stay on the line another 30 minutes. So I had to call in AGAIN to make the payment. First they told me there's no way they could remove the late fee and after another 15 minutes of back and forth they agreed to remove the late fee. THE ABSOLUTE WORST!"
I'm very disappointed with the Fair company. After inputting my credit card info
First car was a great experience. Second one was a bit tougher. I'm sure it's cause of growing pains. Hopefully they can figure this out.
Amy was amazing very beautiful very helpful she got me in and out and I appreciate her help.
Their automatic payment system does not work. You will always have to call them to make your payment and provide your credit card number over the phone. Also
John G. Is the BEST Customer Service person at the fair location on Roscoe He goes out his way Above & Beyond! If you should go there
From the business
Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members