Fair Reviews Summary
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 63rd among Autos sites.
The Oakland team did their thing got us all set up and rolled out in a timely manner excellent customer service definitely going to refer to all my friends
The team here at Fair Oakland was very helpful. Unfortunately there was a very high demand on cars so the pick up process took longer than expected
I leased a car for a week. Picked up a 2017 jeep that had been in a accident and the trunk would not close right unless I shut the door super hard. It would drive weird.
I was doubting about this app The app told me to wait for the confirmation that they will send me and email so next day on Saturday morning they confirmed they charged me the down payment with the insurance the total was $866 then they ask me what would be a good day to pick the car the car was available the same day so I pick 6:00 pm I went to the dealership that was located in Coral Springs FL
I have a good experience so far. I would appreciate if you can add dealer based search on the main screen. I was surprised when I found out that this option is available on android app. Please add it in apple as well.
Fantastic Experience! Downloaded the app on my iPhone 7 quickly
I didn't believe this was real before signing up. It is a convenient service for those who need a car but also flexibility. After ordering everything has been pretty good with the car! While ordering
Tried well over 5 times to order a car within the last month and customer service reps keep giving the run around and contradicting themselves. They don't return phone calls like they're supposed to and there is never a supervisor to speak to on duty. Each rep acts like they have no idea what they're doing!\\\And have inventory of cars that are not available.\\\
It took about three weeks to find out I couldn't apply. They needed a proof of address... so I sent my PO Box proof of address (in a bill statement) and waited for days... I contacted them twice before the response of decline. Since I get all my mail at my PO Box they won't receive that. They need a physical address. And proof of it in some utilities
I took delivery of a BMW 535 M Sport through Fair. The overall experience was good I am thrilled with the vehicle and the process was good. Fair needs to empower their front line customer service to resolve issues rather than forward the issue to someone else."
I gave this fair location 5 stars due to the customer service that was given to me by Fred. He was very helpful and patient with the skills of multi tasking but getting all questions comments and concerns at the same time. I appreciate the hard word he puts in and the quality of work that was given to me.
This is definitely a great concept and the process in theory is well thought out and the app in theory is well designed. The reasons for losing stars is that the app is buggy and customer service does not handle out the ordinary situations well. In addition when picking up a fair vehicle. There is no way to report prior damage (Scratches
First thing they ask is for your phone number to even use the app. If anyone's ever bought a car before the last thing you want to do is give a bunch of car dealers your phone number you will get 1000 calls a day from just looking at a car stupid app don't waste your time.
I've been having really mixed experience using Fair. If you're interested in my experience expecting to get the car before 4pm and try it out because Fair claimed I can pick up the car once I got there. However the dealer told me that they forgot to bring the car for smog check so they had to do that first. When I got the car it was after 6pm. And when I drove it back home on highway I found that when the car reach to speed 60+ mph it shakes so hard like a washing machine and it's not safe to drive. I tried to call Fair customer service on that day for a refund. I tried for an hour but no one answered me. Then I called on the second day
The app itself hasn't been working for me. Gets me pass the verification of phone number screen than gives me errors. Use to work great :/ my husband has a S9 & I have a X
Worst experience ever. Bank charged twice for cars. $800 Not refunded for over a month. Gone to their dealership 3 times and zero cars there. Still haven't resolved or helped getting me a car. The part that is very bad and/or illegal is they charge you immediately for a weekly rental and you believe you have a reservation and you actually do not. False advertising. The app says 1-6 cars available and their dealership has zero. The multiple managers on the phone and in person have done nothing to help. All I want is a car so I can work again for Uber... which is all they promised after reserving a car and still 6 weeks later have not done. I except a real resolution... not the run around. Filed a complaint with better business bureau to make them and everyone else aware of how unbelievably stressful and frustrating this company and experience has been. The Only nice thing they did was say my first week will be free of charge and sent a $100 gift card. But I'm still CARLESS! And this is completely UNFAIR to do to me and many customers who rely on and need a car for work and to survive in Los Angeles. I still have hope that Fair will fix this problem... by sending me a car... to my home... for all the stress and headaches... instead of pretending us customers have a reservation when In fact they don't have cars... that's the right thing to do now... the fair thing!
Love they customer service Keyona and Janeva everybody that works here in the Oakland location was great and helpful.
Charged $400 without receiving a vehicle there are no vehicles available anywhere within 300 miles of San Diego. Why charge someone without providing anything?
I paid the deposit and I paid for the whole week and then I called ask what kind of car they going to give me no one can answer my question and they were all forcing me to drive all the way to something where far away from me location almost One hour and20 minutes to get a car I don't know What car I'm getting and I asked to cancel my reservation and get my money back technically you will get your money back after 10 business days that's ridiculous so you guys don't waste your time these people they're not professional and they won't will help you the only thing they want to take your money that's all.
Major ShouTout to the UBER Fair team in West OaklandKeyana for her consistent exuberance and reassuring energy my brotha Frederick for holding it down whether it be my concerns anguishes questions and all; solid Team Player. Wouldn't be FAIR if it wasn't for these individuals right here all by which
From the business
Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members