website thubmnail of Fair

FairReviews 848

2.8
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Fair Reviews Summary

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 64th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4
Sharon J.
California
1 review
0 helpful votes
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I want to see what cars are offered and learn more. However

Date of experience: September 22, 2020
Jack O.
California
1 review
0 helpful votes
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Needed a car and I was seeing fairs ad everywhere. Downloaded and can't get passed through the first step... never receiving a 6 digit code. Deleted.

Date of experience: September 22, 2020
Margaret F.
California
1 review
0 helpful votes
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Can't get in my account
February 4, 2019

I got a new phone and I tried to sign and input my phone number but when it asks for my security code I never get the code in my phone so I can't sign in

Date of experience: September 22, 2020
Lisa K.
California
1 review
0 helpful votes
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Lies
February 5, 2019

There is a credit check through transunion! So that's a bunch of lies

Date of experience: September 22, 2020
Robert B.
California
1 review
0 helpful votes
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Gave two stars. Pros: advertising was good to get my attention on concept of no commitment car rental/use. Cons: I can't even get past the verification code. App is too slow to provide code. By the time

Date of experience: September 22, 2020
Mark H.
California
1 review
0 helpful votes
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The calender in the app to book your pick up is not there and it says "your car is available" then they check if it is actually available. But these were minor things and the customer service was awesome' I will recommend to all my friends!

Date of experience: September 22, 2020
Sandra Z.
California
1 review
0 helpful votes
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Terrible...
February 5, 2019

I got this app for a vacation on the East Coast and I am currently at the mental hospital for PTSD among many things. Overall find a better car rental app to get quality Shrek shrines."

Date of experience: September 22, 2020
Rebecca F.
California
1 review
0 helpful votes
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Fabulous Experience!
February 7, 2019

Using Fair was such an awesome experience for me. It was super easy to get on the app and fill everything out after choosing just the car I wanted. When I showed up to get the car

Date of experience: September 22, 2020
John P.
California
1 review
0 helpful votes
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Buying the car Process was amazing everything was great until it came to actually getting the vehicle it never asked me if I wanted to pick up or have the car delivered to me just give me a time for him to go pick up the vehicle and I wanted to car delivered so I called texted and everyone else had a different answer supposedly there's a different team called the Orders team and no one can reach it can you give me a direct phone line they can't queue me and to hold I can't I can't call them so they call me early in the morning and I didn't have my phone and I missed the phone call should I call back again and they told me there oh yeah I put you in high-priority I should not take long to call you back again a lot of time passed I have not been contacted again they have taken the money from my account and I still don't have my car this is ridiculous I thought this was going to be a smooth process but I guess not

Date of experience: September 22, 2020
Jack B.
California
1 review
10 helpful votes
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Worst EVER! Beware!
February 7, 2019

This experience with FAIR has been the absolute worst experience of my life with a car purchase/lease if I could give no stars I would; I int regret much in life but I regret ever attempting to deal with FAIR; Their customer support concierges read standard scripts don't waste your time with them you'd do better with FAQs. Regarding managers: if you can actually track one down they have limited access and only interested in kicking the can down the road not actually giving good customer service at all or not truly getting anything done! Hold times *******@minimum 1/2 hr and went up to 2hrs! I waited 2 hours yesterday on hold! I was looking for a short term lease while my brand new vehicle is being manufactured... found a few vehicles and went to the dealer lot and both vehicles were awful in-person. Canceled the initial order then found a vehicle on a dealer lot; vehicle was submitted to FAIR inventory but FAIR says if the vehicle isn't in your payment range then you won't see it? Pre Approved for 842+ without verifying income then once they verified income of $99k with W2 forms they reduced the payment max to 818? Perfect credit 755+; Previous lease on brand new car from major brand was 1360/month;@$102

Date of experience: September 22, 2020
Richard A.
California
1 review
0 helpful votes
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Amazed
February 6, 2019

I never do reviews but since I see so many negative comments

Date of experience: September 22, 2020
Dorothy Y.
California
1 review
0 helpful votes
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Fair
February 9, 2019

So far so good with fair seems like the best way to buy a car!

Date of experience: September 22, 2020
Paul W.
California
1 review
0 helpful votes
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Not sure if my review is accurate as I have not fully investigated... I am interested in knowing more (mainly pricing)

Date of experience: September 22, 2020
William M.
California
1 review
0 helpful votes
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Great App
February 10, 2019

Fair help me get my first working car lol. It helped me get off my feet with just 500$ downn Payment! It also gave me a young 20 year old girl newly license a 200 per month insurance rate with the car! In a bad area and I'm from jersey full coverage. Insurance goes by the car. I've seen for as low as 100$ Fair is truly fair. Don't worry about credit or anything else. They will always accept you. Sometimes you have to wait 30 days for them to give you a little limit budget. But you still get a car :) The only thing is the maintenance. Getting it done seems like a hassle for me. Plus you will have to fix any damAges done to your car. Like wear and tear on brakes. Tire change not rotation

Date of experience: September 22, 2020
Scott N.
California
1 review
0 helpful votes
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Good but needs work
February 9, 2019

I overall loved the fair experience. Unfortunately I had to return my car because i did not like that their was not a purchase option to own the vehicle after some much time

Date of experience: September 22, 2020
Anna H.
California
1 review
0 helpful votes
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Newest way to use a car
February 10, 2019

Very futuristic and great way to try out a car before wanting to buy it

Date of experience: September 22, 2020
Daniel V.
California
1 review
0 helpful votes
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Just picked up my Fair car and i am very happy with the entire process! Incredibly easy pick up

Date of experience: September 22, 2020
Elizabeth Y.
California
1 review
0 helpful votes
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No problem
February 11, 2019

Jamey Hebb thank you so much for the help. It's my first time get the car done very smoothly. Made sure I got everything I need. I would recommend my friends for this app to get a car.

Date of experience: September 22, 2020
Virginia R.
California
1 review
0 helpful votes
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Great!
February 11, 2019

Barry was fantastic! Pete helped wake me through all the steps and shawna made my test drive so quick and easy! I appreciated everyone's customer service. They walked me through this app!

Date of experience: September 22, 2020
Bill Z.
California
1 review
0 helpful votes
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The process of getting my car was so easy and quick. Thank you for this such a good app!

Date of experience: September 22, 2020

From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.


fair.com
Santa Monica, California, United States