Fair

Fair offers a ton of potential. They do a lot of things great about making the whole procees seamless. It really is easy to get a vehicle. Aaaaand that's about it. Trying to contact their customer care team is such a disgusting and tedious task. Literally no one picks up the phone. Their email service takes days for a response. My Fair vehicle started leaking and I needed to get this figured out immediately to ensure no long term damage but trying to contact the team to initiate the benefits they offer is impossible. It is genuinely the most awful experience I've had trying to utilize their services. If they offer so many great perks

Hey I mean it's good way to help out someone anyone anybody with the right intentions. But can't help those with a low or bad credit. I work with Uber I'm trying to get a car again to be back on the road and I really got shot down because of my credit. It is great this app is designed for both personal and rideshare use but it's not a helping hand to make you start again or fair enough to let everyone get a opportunity (bad credit) to try the platform. I mean at the end of the day both ends of the party is going to get money. Doesn't that sounds fair enough?

First time i used Fair (for Uber)...(San Bruno only 3 makes from which to choose and the total vehicle count was one-third of the 27 boasted. At arrival the correct office i needed to go to was not only difficult to locate on top of that it was unattended for quite some time before a guy finally came by. When it came time to sign contract he informed me it might take up to 24 hrs for the vehicle to show up on my Uber account. WHATTTTT.? In my experience with another company the car was on my uber account sooner than i walked out with the keys to go drive the car. Then the car did not show up for quite some days later and when it was there

The concept of the business is great. Purchasing process super simple. They took my money and it allll went down hill from there. I was bounced around in the chat from 10am till 6pm with literally 4 different reps and no one could give me an answer when I was going to be able to get my car. They told me we have to wait for the money to transfer. I called the dealership and they said they had the money. So Fair lied to me. Great. Their post purchase "process" is horrendous. It's like they're figuring it out along the way. If it's this bad 2 days in - what's it going to be like once I get the car?! How am I going to be able to communicate with them if there's a problem or if I have a question?! I asked for a credit of my deposit for all the trouble they've caused and I got a response

Many companies are judged on whether they deliver service with a smile and if the service is decent. I judge companies on how well they address things when they go astray. Enter Matt Dowley. The dealership completely dropped the ball and their obligations to FAIR. FAIR could have easily said it was beyond their control. But Matt Dowley did not. Matt went above and beyond making sure I got to work and was not in an unsafe vehicle. He worked tirelessly and is still rectifying the situation. FAIR is in good hands because people like Matt exist and he is the reason why I have faith in FAIR. Thanks for being decent in an era of passing the buck and making excuses Matt. Faith in humanity restored.

The ads for this app makes it look like they're financing car loans. These are just long term rentals at competitive prices. Would you pay $260/month for a 2016 Chevy Cruze with 38k miles in 2018? I probably would. I get bored of cars I've rented from hertz within 2 days and they're much more expensive. This is app is like Car2Go when they were still in San Diego but with slightly more practical yet less desirable cars. 4/5 That's for being confusing with your ads.

The treatment and running around has been so unfair. Tried to give the car back within the 3 days of receipt. However if they do not want the vehicle back? No one from FAIR or STG auto cares about the unfair treatment or the fact that the vehicle was falsely advertised and had even contacted the dealership prior to going to verify the vehicle before driving 90 minutes to garden grove to pick up a car that is not what is advertised. However FAIR did not care about the blatant unfair treatment or to rectify the situation and just prolonged me having to keep the car who's battery has already been needed to be jumpstarted and eats gas like nothing else I have ever seen. I have gone to better business bureau on STG auto and will be going to bbb on FAIR too. I guarantee you I am not the only one out there with the same unfair treatment. Give me money back or switch out the car. Until this is rectified beware of FAIR."