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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.6 stars from 11,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.

service
1,423
value
5,222
shipping
5,222
returns
130
quality
5,330
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241,712 reviews
+247
How would you rate Eyebuydirect?
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Texas
1 review
0 helpful votes
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Cheap and Easy
March 30, 2025

Although cheap and easy isn't normally a compliment, I certainly is intended as one here! I have been buying from this site for years and it's always been so simple and affordable.

Date of experience: March 20, 2025
New York
1 review
0 helpful votes
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Awesome
April 22, 2025

I was able to afford my prescription glasses with EyeBuyDirect, and it's the first time using bifocals, and first I was so happy when I got my order, was fast and on time. The frame is great and I put them on and I have only haven't them off to sleep and shower, I love them and the color of the frame matches my hair color, I'm super happy, I wanna order another kind of frames, maybe sunglasses, and oh I'm transitioning to the bifocals very nicely, thank you. I do recommend and and I will buy from EyeBuyDirect again, thanks

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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A pleasure!
March 14, 2025

The process was easy and pleasant. I bought progressives and they got them right! The glasses are cute and comfortable. I will be buying from them again.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Bad experiences with returns/exchanges
April 6, 2025

The notes that the first customer service representative left regarding my return/exchange, were different than what I was told over the phone. I was told I would receive my new glasses once they were back in stock (clear Lindens). I called to confirm today and there were no notes regarding my glasses. Complete failure in communication from the first representative I spoke with. This is unacceptable and really made me question if I wanted to continue purchasing from the site. I like the products from EBD but I have now had 2 bad experiences when dealing with returns or exchanges.

Date of experience: February 27, 2025
New Mexico
1 review
0 helpful votes
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Definitely Convenient
March 26, 2025

Love this business because just now my glasses shattered into a bazillion pieces because my kids and THANKFULLY I still had my prescription saved onto my profile. Even better, they have a 2-day delivery option, I love this site, thank you!👏

Date of experience: March 15, 2025
New York
1 review
0 helpful votes
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Order all my glasses here for years
March 31, 2025

I've ordered my glasses here for over 10 years. Even when I try to go into a store to find glasses, I usually just end up coming back to EBD. Good prices and quality frames, lenses and service.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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I love buying multiple pairs!
March 13, 2025

I love that these glasses are affordable and they have great BOGO deals. Having multiple glasses wearers we have spent hundreds on glasses feom the eye doctor that have gotten lost or broken within weeks. I now purchase multiple pairs from eyebuydirect so I have multiple options on hand. More fashion options and less stress!

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Ordering was easy
March 10, 2025

The selection and ordering process is easy prices are good, but I'm a little disappointed in the quality of the lens, I've already experienced a spot on one of them and I only had them for a month I keep them in a case and only wear them when needed. So I can't give a 5 star on quality.

Date of experience: February 28, 2025
Missouri
1 review
0 helpful votes
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Delays and more delays
March 2, 2025

It took three weeks to receive them despite reassurances that they would be quickly delivered. I tracked it and it said "weather delays" even though my neighbor received hers eyeglasses in 3 days. I kept getting "how do you like your glasses" emails Even though I hadn't received them yet.

Date of experience: February 20, 2025
Vermont
1 review
0 helpful votes
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Website sucks
March 26, 2025

I have already set up an account but the system won't sign me in. I just spent 15 minutes trying to create a new account. Plus your CAPCHA drove me crazy.

Date of experience: March 16, 2025
Indiana
1 review
0 helpful votes
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Love the quality and price
April 2, 2025

I have recommended multiple people to eye buy direct bc they have loved my glasses and couldn't believe how cheap they were without feeling cheap. Great quality.

Date of experience: March 23, 2025
Virginia
1 review
0 helpful votes
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Good experience
May 4, 2025

Customer service helped me retrieve all the details from my previous order- loved the frames so much I bought a backup pair

Date of experience: April 24, 2025
Illinois
1 review
0 helpful votes
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Coupons challenging
February 21, 2025

Several coupons sent me but no description with coupon until they dont work at checkout. Took way too long online to sort correct coupon finally

Date of experience: February 11, 2025
Washington
1 review
0 helpful votes
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VeryGood. Weak frames?
March 19, 2025

Great glasses my first purchase. But it only lates about little under a year until it randomly snapped. Good price either way.

Date of experience: March 9, 2025
Arkansas
1 review
0 helpful votes
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Easy peasy
March 7, 2025

I love the simplicity of ordering with eyebuydirect. I order all my families glasses here and have always had a great experience.

Date of experience: February 24, 2025
Tennessee
1 review
0 helpful votes
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Will continue to buy again and again
April 3, 2025

Customer service is wonderful. I made a mistake but there were no question asked and I could return for the correct prescription

Date of experience: March 24, 2025
Ohio
1 review
0 helpful votes
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Great Selection
May 5, 2025

Always a great selection and if for some reason the glasses don't fit just right returns are accepted and no judgement had.

Date of experience: April 25, 2025
Virginia
1 review
0 helpful votes
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Great service and product!
April 16, 2025

Glasses are inexpensive and work great. My mother broke hers the day after she got them and they shipped a replacement pair.

Date of experience: April 6, 2025
Massachusetts
1 review
0 helpful votes
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N/a
April 17, 2025

Service has always been standard and straight forward. No complaints here other than that I am impatient and want the glasses tomorrow.

Date of experience: April 7, 2025
North Carolina
1 review
0 helpful votes
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Great quality and value
March 3, 2025

I've gotten quite a few glasses from eyebuy direct, which tend to be fairly durable. The broad selection of styles makes this one of the top places I visit when looking for a new pair. I usually end up with a few.

Date of experience: February 20, 2025