Expedia

I have been trying to get a hold of someone from expedia for 3 days for a price match. The recording tells me that because I am not traveling within the next 72 hrs that they can't help. There site has been offering a lower price on a hotel that I booked in advance, now I would like to get a refund. I emailed customer service as well as their chairman of the company. I have yet to hear from anyone. It's sad especially now during this pandemic and people losing their jobs, every penny counts in my house.

Monica H

I recently booked all of my hotels through expedia.com and although their website is relatively easy to navigate when booking if your plans change or they make a mistake that impacts you financially, forget it, they will not accommodate ANYTHING or make up for their mistakes. Do not expect Expedia to work with you. If they slip up, it's on you to figure it out which will very likely lead to financial losses. I would highly recommend you consider other booking services when planning your next trip.

My son recently booked a Bali holiday through Expedia. He went through Expedia.com, not Expedia.com.au. The price that printed out on his itinerary was in Australian Dollars. I paid for the holiday on my Visa card. The next day I checked my card statement online to discover that Expedia had charged the US amount which was over $900 more than the itinerary amount. After numerous calls to Expedia to try and sort this out, they told me nothing could be done. They even suggested cancelling the holiday and re booking with Expedia.com.au. But I would lose the non refundable airfare of $2500! The customer service is shocking and frustrating. I will never use Expedia ever again. After reading many reviews on Product.com, there a lots of unhappy customers complaining about their service. I don't understand how they can print out the Australian dollar charge on the itinerary and then charge the amount in US dollars on the credit card. Disgusting.

I always book with expedia and I probably still will in the future. I only booked with brand name hotels and have had great experiences, but my last trip I decided to try something else and it was an awful experience.

The 5 star hotel with good reviews on their site was so terrible (noise, bugs, mold, etc) we left in the evening and stayed somewhere else! After calling expedia 5 times we got a voucher for the price of the stay at the hotel. To be fair, I think all of this was mainly the hotel's fault, but the expedia employees kept on promising to look into the issue and get back to us the next day, which never happened.

My wife and I paid Expedia the posted "double occupancy" rate for an all-inclusive trip to Mexico. When we arrived, we were expected to share a room with another couple. I paid the hotel and extra $1000 for our own room (even though I already paid for a room), and assumed that I could easily resolve the issue when we got home. NOPE! Expedia says they made no mistake and simply ignores my argument that "double-occupancy" means two people. On researching the many complaints against Expedia, it seems that their MO is to refuse any responsibility then ignore the customer until they give up. I can't understand how they stay in business being so unethical?

Buyer Beware. DO NOT USE EXPEDIA to book your travel plans. The app works okay if and only if everything goes exactly as planned. But these days flight delays are more common, and changing plans with Expedia is sheer nightmare, and their customer service is worse. I had a flight that was severely delayed and was going to arrive at my destination after the car rental counter closed. I could not change or cancel my reservation in advance using Expedia, and you can't talk to anyone. I tried to recover my rental fees afterwards and Expedia did nothing to help. The rental car company said they never received funding from Expedia and confirmed that I never picked up the car. Didn't matter. Expedia would not refund my money.

No problem whatsoever in booking a flight, but the problem comes when you try to cancel a flight. They tell you to do it online through the customer portal. Just one problem, it does not work at all no matter what route you take. You can try to go through what they call a virtual rep., what a joke that is. No problem buying insurance on the flight. Witch is supposed to give you your money back if you cancel your flight. Or at least that's what you are told. I even tried to call and held the line for over 3 hours. Now I can understand some delay because of this pandemic, but not that long. That was just one day. I've been trying for over a week. This is ridiculous Expedia.

My card could not process the payment of 3053, because of a 3000 limit on my card. The company instead made three seperate charges of 800 dollars which did not even get me my booking and the customer service assured me the money would be put back into my account in three days. 4 days later the money is still not in my account and no matter what i say i can not get an american sales rep. I have had to transfer money from savings to pay my daily expenses because of the over 2400 dollars in funds being held by expedia for a trip that was never booked. I am very disappointed.

Last night I made a reservation at a hotel with expedia. I failed to navigate their website successfully and "somehow" reserved the hotel for dates that had no relevance to what I "thought" I had indicated. I immediately called their customer service line and was kept on hold for over hour while I tried to remedy the situation. After talking to the Service Rep, her boss & a call to Corporate, they were capable of changing my dates but at a surcharge of ~ $30.
I expected them to be a "service" company. They are not! Use their site at your peril.

I fly about 200,000 miles a year and I use Expedia often because I have to, not because I want to. Customer service is poor, and they frequently play games with prices. While it's a good search tool, I often find better prices just booking direct. Second, there is no way to combine all of the people who book travel on my behalf into one account so they have no idea I'm the end traveler. The credit goes to whoever books my trip.

Just look at the horrible stories and horrendous reviews; why would you take the chance with this company. Any good reviews must have been done by their own employees. I spent almost 2 hours on the phone to make a name change for an airline ticket. The airline would not do it because it was booked thru Expedia. Their people that answer the phones are all over the world and hardly speak English. The hold times, the transfers, the disconnects, and the person that just decides to leave you and never come back. The transfer that can't hear you after you've been thru 20 minutes of waiting. No one cares! I finally got one guy to make the name change and call me when it was done. They lie to you, they have fake names, and they are truly incompetent and have improper training. Don't believe me; just look at their horrible reviews.

I booked a car rental, knowing our plans were changing, I made a reservation where it clearly shows "Free Cancellation". Well, when I tried to cancel 4 days before the pickup time, the car rental company states there's a $100 charge. I contacted Expedia, a useless agent wasted more than an hour if my time, clearly has no way of resolving any problem. Don't believe what it shows, they don't even deliver/stand by what they sell!

It takes awhile for your order to come from China. But, once you get it you will love
Their clothes. At least the things I ordered are beautiful fit true to size, and the price is right! I am 5' 6", 175,38DD. I ordered an XXL and the items are a little too big for me. Should had got a XL. But, can fix it easy because I sew.
Just be patient your order will come. All three so far a made very well especially the swim suite. Love it!

Sharon