Expedia

I booked a "budle trip", roundtrip air, hotel and car. I personally made an error and immediately called Expedia and they cancelled the flight and re-scheduled us with another carrier. However, on my credit car the charge from the cancelled airline was posted in the allotted time so I telephoned Expedia. Eventually I was connected with a supervisor named GERALD who did an outstanding job of navigating through the red tape and handling my problem. Now I don't travel as much now but when I get great service like what was provided by GERALD, I can be assured EXPEDIA will do the job or make it right.

The point is don't get up! These people working for Expedia are from some God-forgotten country are most probably PAID to wear you down so that you give up in the end. I was on the phone with them for FIVE hours trying to claim a credit. They put me on hold 9 times. In the meanwhile, I cooked dinner, took a shower and answered their $#*!ed question from time to time. First off, they tried to tell me that my credit had expired. Tough $#*!! I had already called the airlines and they confirmed I had 5 more months to go. Well, that didn't work out very well for Expedia now, did it? So they put me on hold for another hour and then they magically "found" that the credit was indeed, still available. OK, now let's move on to the next step: booking a new flight. I have already found the ticket, they found one 200 dollars more expensive and then they said "now we're adding your credit"... and it ended up with the price I have found! At this point, my husband snapped and asked them how many idiots do they deal with on a daily basis just to make sure they already had their number since apparently our IQ was unexpectedly high for them. They finally agreed that there was a cheaper price and applied my credit to that one.

I found out it's actually just as cheap to book directly with the hotel/airline company if you're shrewd enough. I'm also filing a report with BBB. The more we notify the right agencies, the more chances these useless $#*!s will eventually succumb to their stupidity and greed. Good luck!

I, like many customers, were sweetened by the free cancellation policy. Yet be aware this is totally subject to airline rules and they would not honor this policy in spite of their own mistakes. A few weeks ago I bought tickets from a cheap airline company in Asia because Expedia is the only website showing the fare was for business class and hence no need to pay for luggage -- cheap airlines have very strict rules and your carry-on luggage cannot exceed 12 kilos. So I was happy to make the purchase. However after I received the itinerary, my ticket was mysteriously changed to economy class. I called them up even if I was out the country, and they acknowledged that it was a technical error, yet they cannot cancel the ticket even if the ticket was booked less than 20 minutes ago. Worse still, when I complained that I would bring up the issue to BBB, the supervisor got very aggressive and eventually offered compensation (less than one-third of what I paid) on promise that I will let the issue rest. So instead of rectifying their mistake, they have no shame in covering up and ribbing off the customers.

They have the worst customer service I have ever experienced, I will never use them again and I will advise anyone I know not to. I booked the wrong date while staying in New York, I realized when I got to the Hilton desk that I had done so and the staff there said all I had to do was contact the intermediary and they would be happy to change the day; just that if there were a price difference I'd have to cover it. I spent hours trying to get them to talk to me, eventually got a lady called Recca who kept saying it was outside of the Hilton hours of approval. I was on the phone to the Hilton at the time, who were trying to get approval from expedia. She gave me 3 incorrect numbers to call, then told me she could do nothing to help, that I would have to wait 3 days for their specialist team. The hilton couldn't get through either. DO NOT USE THESE GUYS!

I also realized the cut they take is extortionate, go direct or use another provider. These guys are the worst

The Expedia site failed to book my flight twice while I was in the booking process within the last 1-2 hours today. Even though the site failed to book, I have two pending charges amounting to over $1100. 00 on my credit card from the airline. I cannot use my credit card to successfully book until the funds are released, so I called Expedia's CS department and they were not willing to help, and tried to give me excuses about "the prices were being updated" and that's why the system failed. I refreshed my search and the prices were exactly the same. Additionally, I was given conflicting information about how long it would take for the charges on my card to be released. I told them I still need to book this flight and my concern is that when the funds are released and I try to book, the prices will have gone up and I would have to pay more because of their website error. I should not have to face consequences because their website failed. No one would provide any kind of help or benefit for the inconvenience I am facing (i. E. like guaranteeing me the current price of the ticket when my funds are released, or giving me a voucher or discount), so I will be taking my business elsewhere from now on. I have purchased many trips via Expedia and always recommended it to my friends, but not anymore!

Worst booking company ever! I booked a cruise for my moms 50th birthday for January 27th 2016 the deadline for the final payment was due on November 28th, I called to see if the other people I was travling with could pay their part the next day. The lady said No! That was fine with me I then asked if I could put the money I already paid toward another cruise. She said NO that it was non refundable. It would of been nice to informan me that it was non refundable. No one every told me that, nor did they offer me insurance. I feel as that the agent just wanted to sale and to hurry and get off the phone with me. So thank you for taking my money with out any warning and thank you for ruining my moms 50th birthday. Book through AAA much better customer service.

I used to use Expedia quite a bit. About 2 years ago I had a very bad experience with them. We scheduled a big vacation through them. When we got confirmation, a few days before leaving, there was a mistake in our plane tickets. They separated the 3 of us. Leaving my 8 year old daughter to sit by herself, which is NOT what we were told by the Expedia person that booked us. When trying to reach Expedia by phone I spent literally HOURS on the phone getting left on hold, passed around. & disconnected several times... with no call back. I was nice to the people that I talked to on the phone, although I was extremely frustrated. I never did get to talk to anyone who would/could help me. And I never did get a response or apology from Expedia when I emailed them my complaint. Such horrible customer service. However, after all that, I will say that I still use their site to find what I'm looking for, then I book elsewhere. Their webpage is very easy to navigate & is very informative. I wish that i didn't have such a bad experience with them.

I booked a $177 hotel room, but accidentally had to refresh the checkout page due to network issues. I did the booking again. I then checked my credit card and saw that I got double charged, I only received one booking confirmation. I called them and they said it is because of the refresh, but that the double charge was not showing up in their system, the customer service guy assured me and told me to "trust" him. I then called my card company and they opened a claim and refunded me, telling me the only way I would get the charge put on my card again, is if they disputed the claim, which I thought improbably since the dude told me that they had not double charged me in their system. Low and behold, they dispute the claim, saying that the double charge was legitimate, and I had the double charge put back on my card. I am currently on their customer service lines, angry and frustrated, having been on hold for a long time. Don't use this company, there are so many less shady options out there. I hope this helps someone avoid a situation like this.

Do not ever book with them. Horrible customer service.be prepared to hold for hours. And be prepared to never receive call backs. All we did was book a hotel on their site which stated we had free breakfast.our confirmation did not state that
Trying to get them to honor the free breakfast was a nightmare.
First woman named lynn a customer service supervisor ( what a joke.) told us that she contacted the hotel and we were all set. This was after an hour of being on the phone with her while she " spoke to corporate ", etc. She said we would receive a new confirmation confirming the breakfast in a few days. 5 days went by and nothing. I called them

Was on hold for 45 minutes for a supervisor who advised me that lynn did not add the breakfast on. She lied to us to get rid of us. how can they get away doing this to their customers?!?! After I was told this by a girl in cs she said she would help me
I made sure to give her my callback number in case we got disconnected. An hour holding while she did God knows what on the other end, we got disconnected or rather, she hung up on me.and... guess what. Never called back. Totally ridiculous and a waste of time dealing with their incompetent company. Don't do it, if you are booking a hotel, book through the hotel even if it's a little more money it will save you so much time and aggravation. What a joke of a company.

On booking 3 flights 1 of our friends was traveling couple days after 2 of us due to work commitments he a vicar. We received a email from Expedia say sorry his flight had been cancelled by the airline I truly understand that these things happen Expedia offered us different flight dates but unfortunately none were any good so we needed to re book with a different airline Expedia offered us a refund I thought great I can te book him. When flights booked money was paid to Expedia not the airline I get told they can not give me our money back until the airline refund them this could take up to 12 weeks. This is crazy they took my money but will now not refund it straight away so a trip to visit friends who we have not seen in 30 years may be off for him as as it was a long haul flight and was not cheep he is not in a position to buy another flight until he gets his money back and as we travel in 4 weeks time looks like he will not be going

People do not book with Expedia they could take your dreams away from you and stop you going on holiday

I found the same hotel booing for $498 cheaper on a different booking site. I had already booked with EXPEDIA as they where supposed to guarantee the price. I filled out there price match form and was to hear back via email in 48 hours. 4 days later I called them and they told me SORRY that doesn't match our booing site rules! I didn't get the price match and they didn't really care just told me that it wasn't possible to match the site I found the price on? NO PRICE MATCH!

As a small hotelier we are constantly having problems with expedia.com
I have a small guest house in Sweden, experience on many rental housing platforms, a good rating. expedia.com is the most unprofessional platform for hotels. Business is the ability to compromise and solve problems. In 2016, the owners of hotels in America filed a lawsuit on the expedia.com
This site expedia.com does not have a "hotel owners protection" program.
I had a problem with getting money from this site and review.
To increase the visibility of the hotel they require to constantly increase the commission., the support service may consist of "mental disabled" who are only able to send a "standard cliche answer." The policy of the reviews is absurd: a person, who did not come to the hotel and did not live in the hotel, can write a negative review, blackmail and threaten me, demand additional money, they call it "valuable guest experience."
Money from the guests receives the site of the excerpt and sends them in a month (plus add 2 more weeks of correspondence with support, that makes mistakes in financial documents ().
As a result of working with them from August to January, I received damage, a fall in the rating. Anti-advertising of my hotel, a waste of time and nerves for correspondence during 2-3 weeks. This is an extremely negative experience and impression of the work of this site expedia.com. We advise hotel owners to avoid contact with this platform.
We apologize for the English translation(google translate

DO NOT BOOK WITH THESE PEOPLE!

My flight was cancelled because of hurricane matthew. I called Expedia to get my refund and after 10 hours on hold was told to called United Airline. I called United they told me to call Expedia. Round and round I went for several days. Supposedly I will get a refund 8 weeks from now. This is not acceptable. DO NOT BOOK WITH THESE IDIOTS. They are only going to steal your money. Go somewhere else. It's not worth the headache. I have already contacted the BBB.