Expedia

Made reservation thru Expedia... confirmation number... prepaid three rooms in Hampton Inn for two days. One week later had to cancel one room. Got a refund promptly for that room. Got a new itinery showing three rooms reserved and one cancelled. Great! Showed up at hotel, they only had one room. Said this happens all the time with Expedia. Called the customer service, said it would be a two hour wait. It wasn't but when they answered it was somewhere in Asia... could barely understand them. Said they called hotel and fixed everything. I checked and hotel still. Only had one room. I called again and at least got a refund of other room... and got another hotel for the second room. NEVER NEVER BOOK THRU EXPEDIA DVEN IF YOU HAVE CONFIRMATION NUMBER!

Expedia is leading customers to believe that this is an upscale mountain resort and IT IS NOT! Because the hotel is under construction the pictures on the site ARE NOT the experience you are in for. The "Lobby" is a converted suite that is basically the convenience store, breakfast area, and staff breakroom all in one. If you are lucky enough to get a parking space in the garage (Maybe 30) don't plan on getting out easily. Otherwise, you have to park a 5-minute walk away and pay $45 a day. On top of this, when purchasing some snacks I overheard the front desk associate giving OUR room away. If I hadn't been standing there someone would have walked into my wife and I's room thinking it was theirs. No AC in any rooms, thin walls, and the smoke alarm went off from 7:30 pm until 9:30 pm on Sunda night. This is the worst experience I have ever had at a hotel all thanks to Expedia lying and displaying images of a hotel that was not operational. BAIT AND SWITCH!

This company is so inconsiderate. They made the mistake of changing the order of my name, making my LAST NAME and FIRST NAME switched. Thanks to them I have missed a flight and have to wait 7 hours for the next flight. Not to mention the customer service has a very bad attitude and made me wait for 2 hours to change the ticket name.

I booked a flight and made reservations for a car in February. I was going to get my son and bring him home in April so I thought everything was taken care of after I paid extra for seats next to each other through American Airlines. I did not hear anything, but I few nights before the flight, I decided to review everything to make sure everything was intact. But after logging in, I saw I had no seats reserved. I contacted Expedia, and they said they sent me a confirmation that I wanted seats next to each other but never responded. I checked my e-mails and spam folder, to no avail. Nothing. So in order to sit next to my son, I had to pay an additional fee which I begrudgingly did. Upon arrival to Charlotte Airport, I contacted the rental car company to find out how to get there. They said they had no cars for me, and after a bit of an angry tirade, the company told me to contact Expedia. So I did, asked them to help me and they said there were no rentals available. I was furious, but decided to check with the rental cars in the airport. Alamo booked me a car in five minutes. I will never use expedia again...

Absolute worst customer service experience. Lengthy wait times and CSR's that repeat the same script each time I eventually get through. THEN the CSR's actually get defensive and try to make it seem that I'm the one with the issue when their website doesn't reflect the correct information and I'm told that the information I'm looking for is on another computer system that only THEY can see! How is that effective for the customer?

I paid $417.54 for one night at the Huntley. After I checked in and got in the elevator, there was very loud music in the elevator shaft. Boom boom boom boom so loud you cold not talk to the person next to you. A sign inside the elevator "penthouse restaurant closed for private party". I had a medical appointment the next morning but could not sleep. The mattress was literally vibrating from the noise. I asked the front desk how long this would last and they said "I'm sure they will quit soon, I saw some people coming down the elevator". After the music subsided around 10:30 P.M., there were drunks in the hallways until 2:30 AM. At 7:30 I asked for my car ($55/night extra) (their website says "parking available") and told the valet I was not checking out. When I got back from my medical appointment (about 9:30), my room had been cleaned out. When checking out I asked for a 50% credit on my room and was told all they could do was not charge me the service fee or for the bottle of water. Anyplace in Santa Monica would have been much better.

Took a trip to Cabo and our hotel Pueblo Bonito Rose moved us from their location on the beach and moved us up into the mountain resort instead. We were a family of 4 traveling with 3 other families all with children under 9. For two nights we shared accommodations that were not exactly child friendly since we were staying on a cliff. I called Expedia once we returned because the hotel said they would offer us a $450 credit. The rest of the families booked through Costco and received the refund no problem. When it came down to getting Expedia to call and request the refund they dropped the ball and told us they could offer us a 3 night stay at the same hotel. I told Expedia that we were unable to take the credit. I should add that I called 6 different times to get someone to help me but it was quite difficult to get them to actually help. I asked them to check the other families credit with the hotel so they knew that we should also get it. So now I'm trying to dispute it with our credit card company and they are actually trying to get it resolved for us. Our original travel was late December and it's been 3 months later with no resolution. My credit card company has better customer service than Expedia and I know they are working hard at getting this resolved. Just beware that if you book through Expedia and have issues they do not fight for the customer when the hotel does something wrong. Request the hotel to issue a credit right away than deal with Expedia because they will not help.

I had a poor experience at a rental car company. Nu rental cars actually refunded and corrected the issue, but Expedia would not let me leave a review to help other customers choose a company. DO NOT TRUST REVIEWS ON EXPEDIA.

I love Expedia for the great navigation of the travel website. One of the first travel web sites that began with the Internet boom. Used it many times to secure package deals on family vacation and single travel trips. Booking hotels and rental cars is a breeze and they have it down. The only thing I do not like about the site that has everything is that they cater to certain companies that they would not cross a line with to find the better deals out there. Now there are many other travel web sites that have come into
Play to find cheaper deals with competitors. They use different airlines and hotel chains like trivago that you can compare prices and companies finding deals on your own. Hotwire is another one that has fantastic deals if you know what to look for, like secure a hotel deals that are only three stars and up. In the flight department for great deals, try Fareboom. I travel a lot and Expedia will always be there for me in a fix. I can always count on them to find a fair price and confirm reservations.

I am in the middle of a terrible experience with Expedia. I changed my flight from Dubai to Seattle on KLM from the 11th of March to 9th and was sent email confirmation with my reservation number and ticket number. Showed up to the airport and was told that the change was not reflected on KLM's system.

So I have paid alll that money to Expedia and I am not able to fly at all. I am trying to get in touch with them and have been on hold for 2 hours already. There is no email support or any other way to get in touch. They leave their customers helpless and hopeless with no recourse. And of course by the time they respond it will be far too late from the airline's perspective for a refund or a voucher.

DO NOT USE EXPEDIA.