Exoticca

We took a fabulous trip to Portugal, in which we covered so many interesting towns and cathedrals, as well as taking a cruise down the Duoro River and going to a fun Fado dinner. We ate the most delicious seafoods, met the local people, and learned so much from our guide Eduardo, who was very knowledgeable and presented the historical, the geographical, and the political aspects of this beautiful country in a very interesting way. Our driver, Diago, navigated the narrow streets with expertise and was always so friendly, smiling and helpful!
An outstanding experience.

There are many connections for Peru Machu Picchu tour, all tour guides in every place are so responsible and friendly, especially the one on Machu Picchu site. Due to the lake of busses, my tour to Machu Picchu is very tight, and need to catch up the return train. The tour guide helped us to take a shortcuts and negotiate with bus management people to get into the bus earlier, so that we could catch up the bus on time

I enjoyed my trip to Vietnam, Cambodia and Thailand. The organization of the tour was excellent. I have used Exoticca to tour Jordan and Egypt. The atmosphere was electric, all activities were as planned and described in the tour guide. Some of the optional tours were very expensive and in USD dollars. Most of the local tours were less expensive and charges were made in the currencies of that particular country. Most people consulted and decided to take the local tours, which they found less expensive.

First off, every single employee at Exoticca I encountered at Exottica are really helpful; but your sales teams in a bit deceptive with information, and I was disappointed with the sales department ( as you know very well the same agent whom I dealt with, and round not recommended her…). I stated that we are a family traveling from different destinations, but would please want our seats to be together on the connecting London/ Heathrow flights. I could have booked better flights with seating options already in a premium price. This is why I gave a 4 out of 5 rating.

11 daytrip exploring the historical sights in Turkey. Found it very interesting although the schedule was a bit packed with no free time to enjoy the facilities at the hotels we stayed.The hotels were lovely although the food was bit repetetive.
Coach was very comfortable and our drive Farhi was excellent, his driving was very safe, he was
very helpful with the luggage.The optional activities were good though pricey.
The highlight of our tour was the hot air balloon ride in Cappacodia. Next was Mehemet our guide was excellent. His knowledge was awesome and he explained everything over and over. He took great care of the group and very friendly and pleasant at all times.I have to say that it is Mehmet who made the trip so enjoyable.We sure will be recommending Excotica to friends and family and looking forward to booking with Excoticca again.

I have been on many small group tours including India. Traveled to Africa, Peru, and many cruises and I have to say that Exoticca was hands down the worst! The guides were not well versed in English. We were rushed. Up at 2 am to go on long bus rides. Very little explanation of our site visits, which was a huge disappointment. Very unorganized. Never knew what was happening. Itinerary changed often. We had only one daylight day on the Nile (we sat at port for two full days before setting sale in the evening). Food was lacking. I had two friends who used two different travel companies and they thankfully had an experience of a life time. Ours was far from good and I've been to many places and never experienced such a poor performance from a travel company. I DO NOT RECOMMEND Exoticca!

Horrible company. Terrible customer service. I only gave one star because to rate them on here, that is the lowest you can give. Please READ all the small print! They are not responsible for much of anything, offer dangerous and inadequate hotels to stay in, and will not return any of your money if there are any issues. The chances are very high that this will be a VERY expensive trip with NO enjoyment.

Good trip, negligent support when something goes wrong. Never refunded us for an excursion they agreed to cancel. Stranded us in a foreign country costing us around 1k in lodging and airfare and offered us a $50 voucher as compensation. We booked a trip to costa rica. Cant say enough good things about that part. The excersions were nice transportation was a breeze. The app and website was great. We loved our hotels.

The only problem we had was when Aeromexico caused us to miss our flight in Mex City and tried to charge us full price to rebook the next flight. We reached out to exoticca emergency support and they promised solutions then ghosted us MULTIPLE times. We ended up having to figure it out ourselves in a foreign country where we dont speak the language. Exoticca promised they would rebook us on the next flight and all we would need to do is pay any price difference and any rebooking fee. The promised to call us and message back more the 4 times after i reached out and to this day I have never gotten the promised response from support.

I reached out to exoticca to ask them to cover the price difference between the full priced flight we were forced to purchase and the lower price it would have cost them to rebook us through aeromexico as they promised they would do.
Exoticca admitted that they saw the evidence that we had been abandoned by their staff and offered $50 CREDIT on their website for the "inconvenience"

Additional issues: We cancelled an ATV tour and they agreed to refund 50% of the cost and we never got it.

I would never book exoticca again since, despite the great trip, they abandoned us in a foreign country promising resolutions that never came then offered an insulting resolution.

The only resolution i will accept is them to issue a check payable to me for the difference in our full priced flight and their rebooking cost, 2 nights lodgings plus meals (the amount of time we waited on their promised resolution).

Great time, our tour guides Tony and Sam were excellent! Very knowledgeable and extremely experienced. Also the drivers were safe and experienced. I would off a photographer to hire at key locations in order to capture the events.

Communication was not as good as expected. Left at hotel with no instructions about next day. Breakfast was very basic. Hotel lacking in amenities

We were a little nervous about going to Egypt, but now after going, it was definitely worth it! We didn't feel uncomfortable as the guides and people assisting were right there to help every step of the way. Our tour guide Muhammed was excellent! He answered all our questions, and was very knowledgeable on all the excursions! We definitely got an education on the history of Egypt. The pyramids, the Temples, and other excursions were incredible and fascinating! It was quite an Adventure and would definitely recommend it to others.

This was the first time I have ever traveled with a group and not planned it all myself. I will never plan it all again. This was so great! All I had to be responsible for was getting to the bus on time. The guide was AMAZING. So knowledgable and friendly. It was great to have the same person throughout and the same driver. All the excursions were awesome. My only, very small complaint, was there wasn't enough time as some of the stops. I would have liked to have had the option to stay an hour longer if the group wanted. But the best part about being in a travel tour is I didn't have to think! Just enjoy! I will absolutely travel with Exoticca again. Amazing value.

Third time using Exoticca always meet great folk along the way. Trips are very well organized. The tour guides are very friendly.

Good tour of the port cities of Portugal, lots of history, very disappointed we couldnt see the main palance in Sintra and its gardens, the pouring rain made it too muddy and difficult to navigate and it was our number one thing we wanted to see in Portugal.

Should not have two different speaking groups on same bus with no toilet. The Spanish was rude and spoke the whole time when our tour guide was speaking and we would be quiet when there's was speaking. Too much people on bus our English group got very sick diarrhea, vomitting, headaches