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EricDressReviews 1,759

2.8
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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558
Virginia
2 reviews
3 helpful votes
Follow Tiffany C.
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What a lovely site with perfect services. Your years of experience has really make you one of the leading if not the best in the world. I love the site and ever since I have start patronizing the site, my business online has experienced great success. In terms of payment and delivery, ericdress is very perfect. I will like to visit and patronize over and again. Before I exposed my credit card to ericdress payment processor, I was scared because there are many online stores that are spammers but I have been patronizing ericdress and never have cause to regret in their products and services. Give them a try today and you will never regret your action.

Date of experience: October 27, 2014
Kenya
1 review
1 helpful vote
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I love this site they have such excellent outfits. I have never had a problem with their costume store service. They are enjoyable and very helpful. I liked their turtle throat whole body matches which I still own, and I wish they still taken now. I liked their france whole body matches that look so excellent with dress trousers. They should improve on their delivery

Date of experience: October 25, 2014
Kenya
1 review
1 helpful vote
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Ok, i bought like 1 dress and 2 t-shirts from ericdress. The clothes are worth the price. The shipping is very fast, only takes 4 days. I have also communicate with the customers serivce from ericdress, they respond quickly, within few hours. The dress is sexy. Only 1 t-shirt is a little bit too small for me. I have give it to my sister. Anyway. I think i will order some school clothes this december.

Date of experience: October 24, 2014
Croatia
2 reviews
3 helpful votes
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Received my dress yesterday, and I'm very happy with it. The workmanship is wonderful! The fabric is high quality, nice and soft. :) Thanks!

Date of experience: October 23, 2014
Canada
2 reviews
3 helpful votes
Follow Arlene D.
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Thank You so Very Much I received my dress today and I love it! I wouldn't ask for anything else. Im Vary happy with my dress it was what i expected. I love it! The material is perfect and it sparkles indoor and out door. Also Thank you for sending it on time. ;) I will alway shop here in all my Special events. O help others learn about this online business

Date of experience: October 23, 2014
Texas
1 review
9 helpful votes
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I ordered Multi Color Long Sleeve Asymmetrical Hem Knitwears(*******) which says one size. That one size should have said SMALL. It won't go on. The quality is poor and I could have found better at a discount store.
When I asked to return, I was asked to order more and they would give me a discount. Basically, because of shipping costs (you have to pay shipping both ways) it is not worth it to return. I will be disputing this charge with my credit card company.

Date of experience: October 22, 2014
ericdress e. — EricDress Rep
over a year old

Hey dear,

Firstly, thanks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your Order number so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!

Best wishes
Ericdress Team

New York
1 review
11 helpful votes
Follow H S.
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Honestly, I loved the product online, like most you of you I was very happy with the price. However when the coat arrived, it had no fur lining as advertised, the coat zipper was broken and the material felt like plastic. To top it all off, if i wanted a full refund - i had to pay shipping which cost the same as the coat... so not much point there. The Customer service rep - Loren - refused to listen to me at all as i explained this and only offered me $15 gift credit to his selection of clothes. However, if i chose this option, i still had to pay for shipping and the fact that I already received a product wholly misrepresented was not ideal and i NEVER want to buy anything from this site again. I asked for a manager, no response. I asked for a full refund, no response. AWFUL AWFUL customer service (and poor communication skills) and here i am, stuck with a coat that doesn't zip or look anything like the one online. DONT BUY.

Date of experience: October 22, 2014
Missouri
2 reviews
22 helpful votes
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I don't know why everybody is claiming this is a scam. The time it took my hoodie to be delivered was about three weeks, as to be expected. I love it! It's nice and made of fleece on the inside. I'm definitely buying from this site more often! Cute clothes, great price, and good quality. Not bad for a company based in China.

Date of experience: October 21, 2014
Virginia
2 reviews
13 helpful votes
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It is exactly as the one in the picture, really detailed and very good quality! The shapes, the fabric and the details like the beading are exactly as described on the website. The service from ericdress is great. Thank you

Date of experience: October 20, 2014
Norway
2 reviews
10 helpful votes
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The dress fits perfectly well. Recommend Ericdress to you all!

Date of experience: October 19, 2014
Puerto Rico
2 reviews
13 helpful votes
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Write your revijust got the dress this morning. Arrived on time, the dress is more suitable to autumn, not winter dress style. Thanks anyway. I'll dress it during October. Due to help others learn about this online business

Date of experience: October 16, 2014
California
1 review
3 helpful votes
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I ordered my dress the evening of 9/23/14 and included my measurements - which is what the site suggest. I also ordered an expedited shipping in that my event date is fairly close and it was being shipped from China. My dress arrived on 10/14/14, as promised and it is perfect. The workmanship is excellent. I will order from ericdress.com again.

Date of experience: October 15, 2014
Australia
1 review
26 helpful votes
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OMG!
October 15, 2014

OMG! I was totally ripped off by this mob. I got the shock of my life when I received my order from EricDress. What I received were poorly made dressy sandals with its adornment falling off the straps. Over all quality of the product, is to me, very crappy. I ordered them because of the materials they were made of - AS DESCRIBED ON THEIR WEB SITE - as good quality leather - it was all FALSE ADVERTISING!

Date of experience: October 15, 2014
ericdress e. — EricDress Rep
over a year old

Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to pur higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Morocco
1 review
2 helpful votes
Follow Carol P.
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When i received my Bohemian sandals, i opened and looked, i like them very much, the seller provides a good service and gave me a gift, and the shoes did not strange smell, as well as a letter of thanks shoes box, though not personally write, but I can see is the careful management Thank you seller,, i am very satisfied with the shopping, will introduce my colleagues to buy, I wish the seller business is getting more!

Date of experience: October 13, 2014
Japan
2 reviews
5 helpful votes
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Good website I have met, its services is good, but the logistics is not so good, but it doesn't matter. The goods is good, that is ok

Date of experience: October 13, 2014
New York
1 review
6 helpful votes
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The items that I ordered from this website were too small. Upon trying to get return instructions, all they would do is send me the same pre-written message over and over again. I am assuming that there is no one here that speaks English because I have said in more than one way,"I WANT MY MONEY BACK, SEND ME RETURN INSTRUCTIONS", and they have not done so. I am assuming they are trying to wait the 30 days so that they won't have to refund my money.

Date of experience: October 12, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
Sorry for the problem you have met.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/Returns-Refund-Dispute-15/
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

Florida
1 review
7 helpful votes
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Very bad material
October 12, 2014

Very bad material. Not close to what I was expecting. The size was not what It was listed it is actually many sizes smaller.

Date of experience: October 11, 2014
Texas
1 review
8 helpful votes
Follow Toni L.
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I ordered one blouse, have proof of the order being placed and paid for Sep 16,2014(verification emails from ericdress.com). Waited patiently (email says up to 8 days for processing and another 8 days for delivery). No problem. Today, (25 days later) I log on to my account and it says under ALL of the order info options that I have never placed an order. That's funny, I have an email with an order number on it and a bank statement that shows a withdrawal from the company. So when I look up the order number, it says it doesn't exist. So I follow all the instructions to contact them ('live chat' is not live at all, just a message sender with no response after 15 minutes) with no help. So I try the DISPUTE option. Filled out all the info and got this response "this order number cannot be disputed".
I am a frequent online shopper from the USA that doesn't mind taking a chance with receiving an item a little late, or a wrong item (I have many friends to donate to) or an ill-fitting item (same friends love when that happens to me). I am not a big return fan, but I can't return what I don't receive. Luckily my bank covers me in situations like this, but I am about to blow up Facebook with copies of my emails and photos of their website with a big Fat 'Toni doesn't recommend" all over it. Too bad, I really liked the designs that had to offer even though I could go find many of them at Ross for the same price.

Date of experience: October 11, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
FIrstly, thanks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I have check the details of your order 171304. You paid your order on September 26th, and your order has arrived at USA on October 10th. Please be more attention to recieve it. I also have sent the details of your order and the tracking number to your emails. Please be attention to check your mailbox.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress

Illinois
2 reviews
1 helpful vote
Follow Able N.
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Beautiful item, exactly how I expected it to look/fit. Item came earlier than expected, service was really easy to deal with. Thank you!

Date of experience: October 11, 2014
District of Columbia
2 reviews
4 helpful votes
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It is possible that actually there are online stores that can be trusted and ericdress is one of them. Sitejabber helped me learn a lot about the company obviously with some people that had a few issues with it. But from majority the company is legit and will offer you quality service. I am here to add a positive feedback that I experienced while making some purchases from this store. My dress was delivered in time just as I had hoped so. Thanks to ericdress for the great job in ensuring customers stay happy with the way their services are delivered.

Date of experience: October 10, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom