business logo of Equipmentfacts

Equipmentfacts

Overview

Equipmentfacts has a rating of 4 stars from 773 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Equipmentfacts most frequently mention great experience, online bidding and live auction. Equipmentfacts ranks 4th among Auction sites.

service
5
value
5
shipping
5
returns
5
quality
5
This company responds to reviews on average within 2 days

Instant Feedback

920 reviews
How would you rate Equipmentfacts?
grey star
grey star
grey star
grey star
grey star
Iowa
1 review
0 helpful votes
Follow Jeremy B.
Unfollow Jeremy B.
Send Message
Share Review
Report Review

May 2, 2025

Very disappointed the item that I purchased was not as described in description They made it sound like it was a good running, clean machine with heat and AC. The machine has Assess amount Of rust heat air conditioning does not work they spray painted everything to cover it up so that you could not tell by the pictures very deceptive in order for online bidding to work, seller must be honest

Date of experience: April 12, 2025
Kelly R. Equipmentfacts Rep
1 week ago

Thank you for the feedback! We'll let the seller know since they are responsible for the listing.

Washington
1 review
0 helpful votes
Follow Todd U.
Unfollow Todd U.
Send Message
Share Review
Report Review

April 28, 2025

I was really impressed by how efficient the auction was, and how seamlessly the online bidding was integrated with the floor bidders who were on site. As an online bidder, it was great to be able to hear the auctioneer in real time, and the auction moved fast.

Date of experience: April 17, 2025
Kelly R. Equipmentfacts Rep
1 week ago

Fantastic!

Nebraska
1 review
0 helpful votes
Follow Bruce R.
Unfollow Bruce R.
Send Message
Share Review
Report Review

April 20, 2025

This is my first actual experience with Equipmentfacts. So far, it is impressive. Wiring the payment is in progress. I have yet to pick up the implement, so I still have some procedure facets to experience. It's been painless this far down the path. Gina is a gem and keeps things moving orderly.

Date of experience: April 10, 2025
Oklahoma
1 review
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Send Message
Share Review
Report Review

May 9, 2025

I'm new to Equipmentfacts. Everything went really well. I like being able to select auctions in my area and create a watch list. Bought a tractor on my first auction. Communication was great. Would highly recommend Equipmentfacts to everyone.

Date of experience: April 28, 2025
Kelly R. Equipmentfacts Rep
7 hours ago

Thank you Dan!

Pennsylvania
1 review
0 helpful votes
Follow Shawn F.
Unfollow Shawn F.
Send Message
Share Review
Report Review

April 23, 2025

Would have been nice to have the payment processing done through your site rather than paying at the auction site with cash but overall it went well. Thank you!

Date of experience: April 12, 2025
Kelly R. Equipmentfacts Rep
2 weeks ago

Thank yo for the feedback. Unfortunately, we don't touch the money on transactions since we aren't the seller. Some sellers do have online payment options but it does vary.

Georgia
1 review
0 helpful votes
Follow William B.
Unfollow William B.
Send Message
Share Review
Report Review

April 16, 2025

Live auction with online bidding. Using my iPhone at home, the connection was generally good with online bidding blending well with onsite bidders. Live feed dropped a few times when unimportant items (to me) were being auctioned. Overall very pleased.

Date of experience: April 6, 2025
Kelly R. Equipmentfacts Rep
3 weeks ago

Thank you for the feedback!

Colorado
1 review
0 helpful votes
Follow Jessie P.
Unfollow Jessie P.
Send Message
Share Review
Report Review

April 25, 2025

I was listening to the live auction obviously while it was going on and bought two items. They both were rather fishy, the first one said that i was outbid and lost the item. I even took a screen shot of it saying so but then i got an email a few minutes later saying i won the bid. On the second item i purchased the auctioneer sold the same item before the one i bought for $300 and he asked if someone would pay the same amount for the second one. The bid button said 300 and then when i got the invoice it was $400. Im done with this live onsite auction stuff, every auction that i have participated in it is very obvious that they favor who is on site and they manipulate the auction to facilitate those individuals. They use the internet to push the bid and then ultimately favor the onsite bidders. Almost always the person running the equipment facts bid doesnt move fast enough to put in a bid resulting in a loss of the item for the internet bidder. I am not impressed and likely will not waste my time on it any further.

Date of experience: April 12, 2025
Kelly R. Equipmentfacts Rep
2 weeks ago

Thanks for the feedback! By nature the online bidding is always going to have a slight delay.

Minnesota
1 review
0 helpful votes
Follow Mike K.
Unfollow Mike K.
Send Message
Share Review
Report Review

April 29, 2025

Bidding and buying from Equipmentfacts was very easy. Simple to setup and get bidding. Bought a mini excavator I had been searching for. Thanks for making the process so easy.

Date of experience: April 19, 2025
Kelly R. Equipmentfacts Rep
1 week ago

Great to hear!

Virginia
1 review
0 helpful votes
Follow Kevin H.
Unfollow Kevin H.
Send Message
Share Review
Report Review

I am registered with equipmentfacts
April 5, 2025

I am registered with equipmentfacts. It's easy to log in and watch auctions. The bidding can be disabled if you're just watching or activated if you choose to bid. So far it's been a very streamlined experience.

Date of experience: March 26, 2025
Kelly R. Equipmentfacts Rep
1 month ago

Thank you for the feedback!

Tennessee
1 review
0 helpful votes
Follow Destry p.
Unfollow Destry p.
Send Message
Share Review
Report Review

May 1, 2025

Horrible. The auction was delayed the whole time so it was hard to bid and you all banned my account mid auction to where I couldn't bid on anything else.

Date of experience: April 20, 2025
Kelly R. Equipmentfacts Rep
1 week ago

Thank you for the feedback! Accounts are subject to reverification since we have automated registration. I let the bidder dept. know about your concern. Please accept my apologies for the delay.

New York
1 review
0 helpful votes
Follow Larry K.
Unfollow Larry K.
Send Message
Share Review
Report Review

April 17, 2025

It went well. I was pleasantly surprised once I understood the forum. I was able to pre-bid on items once I signed up and even was the winner of a few during the live auction. Thank you, I look forward to more auctions.

Date of experience: April 5, 2025
Kelly R. Equipmentfacts Rep
3 weeks ago

We appreciate the feedback!

Wisconsin
1 review
0 helpful votes
Follow Monty P.
Unfollow Monty P.
Send Message
Share Review
Report Review

The site kept losing internet access and I was unable to complete some bids. Happened about 4 times. My account was locked by EF during the auction because of "how many times I was bidding" isn't that the idea of an auction?

Date of experience: April 1, 2025
Austria
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Send Message
Share Review
Report Review

May 6, 2025

It is easy to bid on most auctions, however at an auction in Canada on April 26,2025 I could not bid because I kept getting the message that the details of both parties on the visa card did not match the bidder details on Eeuipmentfacts. However, these details are the same and at other auctions the credit card is accepted

Date of experience: April 26, 2025
Kelly R. Equipmentfacts Rep
3 days ago

Thank you for the feedback! Sounds like an issue unique to that seller, we'll let them know. EF doesn't request any credit card to enter any auction, only a select number of sellers do required a card on file.

Maryland
1 review
0 helpful votes
Follow Steven Z.
Unfollow Steven Z.
Send Message
Share Review
Report Review

April 22, 2025

You locked me out of my account for almost the first half of the auction. You had me on hold for more than an hour. Had to call auctioneer to get any help. Other than that it wasn't a bad experience.

Date of experience: April 11, 2025
Kelly R. Equipmentfacts Rep
2 weeks ago

Thanks for the feedback! Bidders are subject to reverification due to automated registration, accounts are usually within a few minutes depending on volume.

New York
1 review
0 helpful votes
Follow Logan C.
Unfollow Logan C.
Send Message
Share Review
Report Review

April 16, 2025

Tried bidding on several items which I was never put in. Said I won an item then was called by the auction company to find out equipment facts said I won and I in fact hadn't. Audio never did work during the whole sale. Poor experience.

Date of experience: April 5, 2025
Kelly R. Equipmentfacts Rep
3 weeks ago

Thanks for the feedback, Logan!

South Dakota
1 review
0 helpful votes
Follow Jason M.
Unfollow Jason M.
Send Message
Share Review
Report Review

The auction company did an extremely poor job of representing a piece of equipment I purchased online. I've used online auctions many times with great success. They took a few pictures of the best looking parts of the trailer but didn't show any of the bad and I do mean BAD spots! I would not have bid on it had they represented it properly, but I guess that's how they can make more money, by hiding the damage. Also I went to the address they had listed on the website and was taken 30 miles away to a different location. I will not be giving them a good review.

Equipmentfacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2025
Kelly R. Equipmentfacts Rep
1 month ago

Thank you for the feedback, we'll let the seller know.

New York
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

We were informed that we did not have the final bid even though it said we did online and our amount was registered with the item we thought we had purchased. But when we drove 60 miles to get our equipment, we were told we did not have the top bid even though one day later today it still says we do. The auctioneer was very apologetic, but it still didn't help. I feel this is Equipment facts problem. Maybe you should figure this out.

Equipmentfacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2025
Kelly R. Equipmentfacts Rep
1 month ago

Thank for the feedback!

Pennsylvania
1 review
0 helpful votes
Follow Bernie C.
Unfollow Bernie C.
Send Message
Share Review
Report Review

I don't know if there is a short time delay between the auction and the website but I had 2 items I bid on and it came up "I am done " and a few seconds later it would say sold. I had placed the bid before it was over but did not accept it. It was disappointing to me.

Date of experience: March 22, 2025
Kelly R. Equipmentfacts Rep
1 month ago

Thanks for the feedback...sometimes there can be a delay based on individual connections.

Ohio
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Send Message
Share Review
Report Review

April 16, 2025

As a beginner for never doing an online auction, I was very confused on whose bed was doing what till I seen that I stroll down farther on my phone and could see the beds. Also, I thought I was top bit when I didn't so I lost some equipment that I thought I bid the highest on and realized I wasn't the one that was accepted on the bid so I'm assuming just because the first time user it was a little confusing for me, but also I could not pick up and pay for the equipment. I purchased that day. I had to wait till the next week during the week and takeoff a day of work to get it, which is very inconvenient for me.
But I realize that is probably the way online auctions work

Date of experience: April 5, 2025
Kelly R. Equipmentfacts Rep
3 weeks ago

Thank you for the feedback! Each auction is unique, communicate with the seller see if other options are available.

Wisconsin
1 review
0 helpful votes
Follow Jon R.
Unfollow Jon R.
Send Message
Share Review
Report Review

April 17, 2025

I went pretty good. A text notification about being 10 lots away would work better than the email. Most people have text notifications on their phone, not email.

Date of experience: April 7, 2025
Kelly R. Equipmentfacts Rep
3 weeks ago

We appreciate the feedback! Check your account preferences for notification options.