Express Online TrainingReviews 12,671

Don't believe any of the positive reviews as all the one star reviews will tell you, NOT the obviously paid for positive reviews. These bastards make it very difficult to finish unless you cough up more. They just want your USI for government rebates and are only helpful up until you've paid then disappear after you find you need help with the FIVE unnecessary, and until then not mentioned extra courses that MUST be completed so they can steal your info. Absolute scum. $#*! you EOT

I started my RSA, finished the questions, they told me to send me my certificate afer payment, so I paid. Right after that, they told me to finish an live assesment to get the certificate! The next free spot was 3 weeks later! Its not acceptable to never be able to get a booking for the live audio assessment and your only choice is to pay priority. Now I found another job, working full ours so I just can't finish the course. Asked if I could get a refund or at least a part of my money back. They told me, it's my own fault, I already paid, no refund. So, they let you pay, and than tell you you have an impossible Task to finish before you get your certificate!

Waste of time and money. They are grubs who take your money the screw you around and ask for more money. Express support staff are rude as. I would 100% recommend going else were I wish I had.

Have paid twice for this course and both times they have failed to provide my certification let alone even reply to my messages.
Use any other website as they're usually better priced then this one anyway.

What a bunch of thieves, will be taking matters further. Keep failing on petty matters but follow up emails to process faster for more $$

Do a favour to yourself, find another place to make your course. They take a long time to review your assessments and the last one you need to wait about 15 days to make it. If you want to make it faster, you need to pay an priority fee that costs more 105 dollars.

PLEASE DO NOT USE THIS ONLINE TRAINING PROGRAM.
YOU WILL PAY MORE AND MORE MONEY TO BOOK A QUICK AUDIO ASSESSMENT.
AND PLEASE DO NOT BOOK WITH A INDIAN ASSESSOR, WHAT ACCENT... DO NOT UNDERSTAND WHAT SHE TALKED ABOUT. WASTE TIME AND MONEY. SEEM LIKE A SCAM.

Very bad, they give lowest price guarantee and get you to pay for priority service! Wow. Shady practices, no help on phone.

The course is really boring and make zero effort to keep you entertained or interested.
Many questions are confusing even for native speakers. Other require you to painfully look up one random word from legislative excerpts etc.
Worst thing was that the phonecall assessment was virtually impossible to book unless you upgrade to priority (pay more) or you book like a month in advance which was impossible with my job. I had to switch to another course without a refund.

DO NOT DO YOUR RSA HERE. Worst mistake of my life, it took so long for them to get their act together I missed out on a job.

The online multiple choice section and video submission is easy and quick, but takes AT LEAST two weeks to book a phone call interview. I could hardly hear the person calling and questions were poorly worded.

I booked an RSA course for my daughter as she got a job at a local restaurant that serves alcohol. The online questions were ridiculous, some were just so hard to interpret. When she finally finished, there was a 2 week wait for an online audio assessment. She would have been better just taking a day's course at the local TAFE.
Would NOT recommend this company, they don't respond to emails its just not a responsive provider.

EOT training organization do not seem to keep a record of your training, so if you lose your card or access to your email you can not get a replacement certificate but they will take your money for a replacement card and then refuse to return it, see conditions shown below. They take your money and after that ask for things you can not provide so you pay for nothing. How can they not know you graduated with them, what is wrong with their record keeping.

Total waste of time, takes days to mark each task (5 required for RSA). Spoke to 2 staff members who were incredibly rude. Told you have to pay a priority fee if you want each of your tasks marked within 2 business hours. Didn't see THAT on the website. Was thinking of undertaking a few courses... going elsewhere.

First off it boasts being a cheap option but makes you pay for priority just so you can finish the course ($106 ON TOP of the original payment to take the course)
People you do the on the phone test with are highly unprofessional and hung up whilst I was asking for clarification on why I was denied (because I said "under influence of illicit substance" rather than "on cocaine" because I'm not even allowed to say "drunk" so why would I think it's appropriate to say to a patron that I assume they're on cocaine. All together it was an unprofessional service.

I have been spending the last week trying to get a white card just for them to make everything difficult the original price of $56 is tolerable but just for me to waste 2 hours of my life doing 136 questions just for them to receive 6 different form of identification and then ask for $105 extra on priorty becuase you didnt do it a week earlier and my employer only told me i needed the card within this week. When i talked to them on the phone they were very rude and seemed like they only care about the money and not about educated people about whs. The refund policy only works if you pay right away. THIS IS THE BIGGEST SCAM DO NOT AND I MEAN DO NOT USE THIS WEBSITE FOR EDUCATION OR WHITE CARD

I liked the customer service offered by EOT, Marec is great! Unfortunately, I couldn't share the same experience with the assessor Ivana, she is extremely rude and has no patience for people who speak English as a second language. During the whole live audio assessment, I wasn't respected and was extremely disappointed. She blamed me for not staying in a quiet place since I stayed in my room ALONE. She said this is a lie role play because I used my laptop? Where did you come to the conclusion, that I didn't even touch my laptop? By the way, I didn't feel Ivana is in her role since she ask questions without any emotions. She is trying to make things difficult since I answered the verbal question correctly. I had a much better experience with the last male assessor for my short audio assessment, he is a polite and great guy. Try to avoid Ivana, you will be good. Oppps, EOT is not the only one that offers RSA courses. Save your time and try to do ur RSA somewhere else.

This company only show the good Reviews for a start. Then on their website they tell you it's $80 only when you complete your course. This is not true! They charge part way through.
Then they ask for a individual video as evidence and also complete a phone call role play. But there are no slots available for this for weeks. So if you want to get your RSA done faster they get you to pay $105 for priority for an hour call.
In reality you get 6 minutes, asked 3-4 questions and told you need to speak faster, and get asked questions that not are part of the standard.
If you don't complete you are told to rebook. Every assessor asked different questions, and accepted different answers, and didn't accept answers that were published on their guide.
Once questioned they said that every day after 3pm new slots became available that you didn't have to pay for, however NONE of the accessors tell you that and it's not published anywhere. They only make a few free slots available after 3.
This company is an Accredited Training Organisation that is funded by government however they still charge massive amounts of money which makes them a rip off, and they are extremely hard to contact.
If you are looking to complete your RSA in Victoria, please don't use this company, there are better ones online and people that you CAN contact to discuss your course