Express Online TrainingReviews 12,671

It's a scam you do all the questions then it's says you have completed it and where would like certificates sent ext paid nearly $80 dollars then it told I had more to do before getting certificates videos and book a live phone test which was weeks booked out.
So they take your money and give nothing, government should step in I lost. 3 jobs due to this.
Absolutely disgusting I asked for refund they were so rude to me and just said no point blank.
So bad avoid.

Do NOT do qld rsa training through them. Test barely touched on qld legislation not to mention they say pay when you pass however you complete the test then they charge you then you have to upload your 4x videos then you have to book at time for a phone assessment which is booked out for the inevitable future unless you pay an extra $40 for priority. Luckily they price matched so I I cut my loses and got it done same day through club training.

Express online training is a scam. They will refuse to supply the training i've paid for and will not refund me.

I went through the long process of trying to enrol in a EOT course. I tried to book in (there were 3 spot available) I uploaded and completed all requirements and was then made to pay for the course and told that my application was pending approval. I took time off work to do the training. The next morning the class was fully booked. I called the customer service line to request a refund so I could go with a different provider. I was told that they have a no refund policy. I have received no training and am out of pocket $220.

Stay away from this RTO.
They advertise they offer online White Card training courses, but once you go through a very lengthy registration process, pay IN FULL UPFRONT, they show you a full class schedule with no way of booking in a class.
I called their helpline, and spoke with a lady that was arrogant and rude and just spoke over me. She said the best they could do is offer to put me on a 'wait list' and there was no guarantee you will get a spot in the next round of classes. They only show courses for the next four days - no good enough as they only offer courses on weekdays and I need notice to take time off full time work to do this.
Asked for a refund and was said "I don't qualify". I'm going through a Paypay resolution process for a refund as they clearly just want to take my money and not offer the training service as advertised.
Beware they will they don't offer any way to enrol in a class at the time of enrollment, but take your money upfront.
Disgusting customer service and horrible website to navigate.
Don't use this RTO.

Scammers, cancel my application as I was an overseas student but they never asked it before I sign in and pay the fees. Now when they verify the account after payment, they say I am a student and I cannot proceed so they refund half of the money. They never ask you if you are a student before the application. Stupid Be Aware, there will be other 100 case like such thing. SCAMMMERS!

This system is time-consuming, a useless form of the education you may take in a regular face to face class. I am a student in a college and spent two days completing some parts of the course online. Still, after I paid the total price as they asked, I understood that they are asking for more money. It was not directly though, they give you no time for a phone call, and if you want to do it earlier, you need to pay about 50 more and get a priority condition. During the audio in role-play, at the end of this, you will find your assessor is wasting your time by reading the whole question, and then they say you are out of your 15minutes time. They will tell, you need a workshop and go back to another phone call the other day. You will be stuck in your own trap!
So, I disappointed entirely and gave up. But, unfortunately, this online system will not give my money back, and I have not enough time to continue. So, take your time for finding a real and legitimate face to face course, and you will be granted your RSA card in one day.

Stated that payment was required upon completion of the course, system very tedious and time consumptive. I completed the 150+ questions and then paid as requested
Only to find out that three more courses were required for completion! The found out I need to complete more assessments, only to find out the damn course is Australia wide EXCEPT NSW! Staff rude and insulting, refused to RPL me for NSW corse or refund money! Complete ripoff merchants! Seriously Don't bother!

Extremely rude staff. Not keen to help you at all. They lie about the price, it starts with $20 your RSA, then they keep charging you for priority service, otherwise u gonna be only able to book it in a month or two, then they will charge you the send the card, they will charge to the card... you just gonna feel yourself in this enormous tramp, what they trying to take money from you. I ended up paying almost $70 for a simple RSA.
After a month I got a phone call to the interview, and couldn't hear the woman at all, guess what I've failed, through a horrible phone call. 1 more month to reschedule another one. I've call them and talked to Mia( extremelyyyyy rude), then called again and talked to Emily, that was a bit helpful but also not very friendly. GET AWAY FROM THEM!

Bought online White Card - they do not deliver online. No refund yet and been told that this has happened to alot of customers lately!

Complete waste of time, would not recommend. Can take weeks to complete with the slow marking time and even the dismal staff told me they wouldn't recommend their own company - they literally told me to book with another company to do a one day face-to-face course.

They made an error on their end last year after I completed my RSA course. They said the screen on the video section was black, even though I used a brand new computer. They then told me my course work was going to expire and when I went to do it again they told me I have to pay the $80 AGAIN with no refund. During corona after I had explained it was my first job offer since I lost my job because of the virus. I do not recommend this company. I am in tears.