EntirelyPets

Ordered 5 packages of Smart Sticks dog treats told to allow 8 days for shipping. Received no information then a notification that product was discontinued (NOT) only good thing was they did issue a credit to my charge.

I ordered from them. They sent me a partial and mostly incorrect order. It took me more than 2 weeks and a LOT of fighting to get return labels sent to me. They have had the product back for 10 days and STILL no refund.
Total scam company

On march 09/2020 I placed an order in the $70 range and after 2 weeks of no movement in shipment I tried to contact them by their phone and all I got was non stop music and ads of what products were available. I also left a message on their web site along with my email address asking them for a refund back into my account with no response whatsoever. It's like they have fallen of the face of the earth, nowhere to be found. I paid through PayPal and have asked them to step in and help with this issue. My advise, find a more reputable company in which to purchase your pets needs.

This business is completely incompetent. Slow to process orders. Quick to check your card for funds. I had to call my vet at least a dozen times during the process of trying to complete this order. My vet was willing and called to try to resolve. They make excuses and lie. They have good prices but it's not worth the trouble. Companies like this are are the reason vets charge you to get outside prescriptions! I recommend pet meds if you're doing scripts by mail. Entirely Pets is a disgrace.

I ordered several items from EntirelyPets. They arrived in one week, understandable during this pandemic. However, one of the items - costing $70 - was supposed to have been kept continuously refrigerated. EntirelyPets did ship it with cold gel packs. But the tracking shows that the order took more than 2 days' travel time to reach me. By the time my order was delivered to me, the gel packs were completely melted and soggy, and the $70 item was warm. I wanted to contact someone to provide feedback regarding this. However, I have been on hold trying to reach Customer Service by phone for over 40 minutes now, and doubt I will be able to get through. Never again!

Yes I received my order, but I've tried for about a week to feed it to my dogs and they keep throwing it up. I purchased the puppy formula and the dr. Marty's natures blend. I makes a half a cup of food with a quarter cup of warm water let it sit for three minutes. I mix it in with their dry kibble, they love the taste but about 20
Min later they throw it up. I can't feed it to them.

Pretty good pricing but rewards program needs to coordinate w/their other/affiliated pharmacy site. Their pricing is good but it is confusing which site you are on. If you earn rewards with one entirelypets site, it does not show on the other. The program is also not great because it only allows you to spend an award if not using another promo or discount (not like true cash earned), so the rewards are really a glorified coupon program and nothing more.

Delivery on the joint product I ordered took quite long (maybe 10 days).

I have been getting Bonies for my dog from Entirely Pets for years. They have the best prices by a wide margin. However, I have also spent hours of my time over the years dealing with their user-hostile web site set up. If you buy something on a recurring monthly plan, you cannot tell, when you go to the web site, when or if your order is in the works, or if it has been delivered, or if it is out of stock and you won't be getting it any time soon. Regular orders are viewable, but for some reason, the recurring orders are not. Their customer service is spotty. Some folks are very kind and patient, and some are officious and unhelpful. I was told last week that they are introducing a new software system. I don't know if that's true or if it will have any impact, positive or negative, on the buying experience. I honestly would have stopped buying from them long ago, but their prices are hard to beat and we buy a LOT of Bonies!

Upon finding the product I needed, I went to check cart and added the 15% off coupon code listed on their homepage. It lowered the price and added the shipping cost, which was about equal to the 15% off code it showed for the total. Went I entered my card info the total removed the coupon code and added back the discount. I emailed the company and told them right away but never received a response from them. I sent another email explaining what happened and still no response from them. I would have continued to use this site if they responded but now I will buy from chewy.com instead.

The quick release pinch collar works exactly as I had hoped! I use it as a training tool. I received it two days after placing the order whereas I was waiting 10 weeks from another company for the very same item! Service has always been great!

Do yourself a favor and believe all of the negative reviews posted here and stay away from this company.
They love to take your order but hate to fulfill nor communicate about it.
I learned a long time ago not to use their pharmacy as authorizations and orders were always messed up and with regards to non essential items they rarely arrive within a month.
Though their prices and products (once you get them) are good their order fulfillment, shipping and especially customer service are amongst the worst in the pet supply industry.

I'm impressed because my Azodyl came still cold and extremely well-packed, surrounded by several ice packs. I live in Singapore and the journey from the USA must have taken days. Thank you.