If I could give zero stars I would. This is in regard to order# ******* which I canceled due to the length of time that it took them to process my order and the fact that they also could not find the prescription that my vet faxed to them several days prior to my calling customer support. This online store is the most unorganized and most customer UNfriendly that I've ever shopped with so, obviously, I will never shop here again.

Then, after canceling my order they apparently decided to ship it out to me anyway. Another call was placed to customer support to which I was informed that they had "changed systems" and that the cancelation was not carried over to the new system. Apparently, this customer service agent thought that the fact that my cancelation was not carried over that it was my fault and that I had to wait for the order to be delivered, refuse it, then wait until they received it back in order for them to refund my credit card. ARE YOU KIDDING ME?!

Of course I said that was unacceptable as this was THEIR fault and they need to eat the cost as to refund my account immediately or to put me through to a supervisor. To that she stated that I would have to call back on Monday as neither their accounting department NOR their supervisors work on Sunday? AGAIN I HAVE TO SAY... ARE YOU KIDDING ME!?! Then because I kept saying I didn't want to her her apologies as they do not help me she placed me on hold and left me there.

I would hope that those of you reading this are as appalled as I am and also refuse to shop at this site. Do yourselves a favor and use a retail site that COMPLETELY understands customer service such as Chewy. Now that is a site that absolutely has their act together and cherishes providing impeccable customer service.

Our little Axel likes the new treats! Using the Duckles for food toppers too. Happy with our order!

Hiya, I watched that long long long video of dr blablaIamsmart, that seemed to take a year, about the dehydrated dog food and it's benefits. I have two newly adopted puppers and wanted to help them as much as I could. Anyhoo I ordered the dog food, on auto-ship to get the discount, it comes and my puppers asked me why I was trying to feed them poisoned cardboard? Ya. Gross, horrible stuff. Anyhoo I speak to the first Customer Service Agent (CSA) and see if I can get a refund or return somehow. No. You opened it... well cancel the subscription because it's awful. Okay blabla. Next thing you know, another box of this crap shows up. No email warning (even though they say they send them out. Never got anything from them) I have to call now. And say hey the last dude CSA cancelled this. Why am I getting anther shipment? Oh. Did you open the box? Um ya. Had to see what was inside and get the paper with the order number and info on it. CSA says, oh sorry, we'll email you a return lable. Okay. And it's cancelled right. RIGHT? Yes, it's cancelled and you will not get anymore. I send it back. Today, not even a month since the last monthly bogus shipment. Another box arrives (insert swearing here) I open it to see what; s inside and get the number. Because it IS NOT ON MY ACCOUNT ONLINE (inserts more swearing here) you can not see anything valuable about your account on line. You have to call and ask what is showing on their hidden profile. Probably says. Keey sending her this crap every other week to make her go crazy. I call again. This CSA sounds like she is asleep and I called and woke her up. Says oh, it was sent before it was cancelled. WHYYYYYY you LIE I calmly (but swearing hard inside) asked if it was indeed cancelled. Oh yes. And you can see order confirmations in your emails. Um what? I have never gotten any, yes I check spam blabla, SEND the return... complain complain complain. She says. Oh maybe I can send you a free return label. UM WAIT. You guys have been charging me to return your garbage that I did NOT order. Csa. Well ya... takes a blood pressure pill and asks if I can speak to a supervisor. Do you have a supervisor? Um yes, but he doesn't com ein until after 9, want me to have him call you? YESS... SEND me the return lable, I will sit here and wait for your email... oh, I can't do that. You have to wait for the wherehouse to... I can go on and on folks. But in short (sorry they made me lose it) they have disgusting dog food and even worse customer service. DO NOT BUY OFF THE BACK OF THIS TRUCK

5/14 I made my purchase online.
6/6 I checked in via email and they claim my vet didn't fax the prescription. I talked to the vet who said they did fax it and they refaxed it that day.
6/15 By this date the vet has faxed the prescription three times. Entirely Pets said they have a delay due to backordered product (a MONTH after I ordered it they tell me there's a delay!). They're super team never responded to my email.
6/19 I called and talked to a manager (Dillan). I also emailed Dillan. I told him our dog ran out of meds and needs them immediately. He said their pharmacy said they never got a call or fax with the prescription - Alsager faxed again. 4th time!
6/25 Dillan told me product would ship priority by 6/26. He said he'd give a discount for the inconvenience and lowered the price from 45.04 to $42.39 (That's not much of a discount considering what If gone through so far.)
It was shipped regular first class mail after waiting all that time and they knew my dog had been without this needed prescription for several weeks at this point.
The date on the invoice said 6/25 but it was not shipped until some time between July 5 & 9 based on USPS records, and since the next day I got a notice saying it was on backorder again.
6/26 I mailed Dillan after I got 2 emails saying product is backordered (AGAIN) (see June 15) - never got response
6/29 I received email from their sales team saying they'd send a partial shipment that day because double packs were sold out and/or the expiration dates were too close, so they'd mail the second box when they got newer dates in stock.
I emailed Dillan (manager) today also.
By now I've had to buy individual pills at $7 a piece from my vet because the product never shipped after numerous promises that it would.
On 7/9 I finally received the prescription. I received two boxes, not one like they said they'd do on June 29 (did they just forget to send the product that day?).
To top it all off, I was overcharged. I didn't get the discount promised by Dillan and shown on one of the invoices.
I emailed Dillan and two other contacts at Entirely Pets two times after receiving the product and getting overcharged. I got no response.
7/30 I still hadn't heard from anyone at EP so I disputed charges with my credit card company and emailed EP to tell them.

I ended up with FOUR order numbers because of all the problems with this order. I referenced all the order numbers. No response.
This is the worst customer service I have ever, in my life, received from a business that is supplying necessary prescriptions for people's beloved pets. I'm not even commenting on the debacle when we tried to order Pill Pockets from them through Amazon...
In retrospect, I wish I'd paid more elsewhere to get the prescription when needed without having to email and call and spend time doing all of that. Next time, that's exactly what I'll do.

I've been dealing with Entirely Pets & Healthy Pets for a while now. My little 6 pound Italian Greyhound is 14, has kidney disease & is totally blind. I've talked to many agents & most are wonderful, but you've hit the jackpot if you're lucky enough to get Amber as your Customer Support Agent! She is AMAZING! During this Covid-19 pandemic, I had placed an order for the main supplement that was helping my dogs kidney functions SO much. It didn't show up & I waited & waited & finally looked up my acct. & saw that my order had been CANCELED! I called in, & the guy I spoke to PROMISED me that it would ship on Friday, July 3rd. So, on Tuesday, July 7th, I thought I'd call in just to make sure it did, in fact, ship. NOPE! Now, I was being told that this product is was Out Of Stock, Everywhere! I was frantic! Now, the guy I'm speaking to tells me that this new product is EXACTLY the same product that I've been using all along, it's just had a name change. Oh! Ok! If that's the case, send me that! Well, after I placed my order, I looked around & realized that it WASN'T the same at all! What I had been using was soft chews & this is a powder & it's NOT the same product! So, I call back in again! Thank God I reached Amber! She helped sort everything out! She got my order out to me ASAP & when I needed assistance figuring our the dosage for such a small dog, I called back 2 days later & I was so lucky to get Amber again! She assisted me in figuring out the proper dosage amount & she is SO Kind! Entirely Pets/HealthyPets has a real Gem who knows Customer Service! They should use HER for training purposes! She's definitely that good! As a retired Sales Manager who covered 1/3 of the Nation as my territory, with many Sales Reps working for me, I'd rather Compliment a company about a Great employee than Complain about bad ones & Amber made this easy! Thank You Amber for ALL of your help! You're the BEST!

The unfortunate part, is that this experience actually happened. The fortunate part, is that you have the opportunity to save yourself the headache! No amount of savings is worth the amount of time and frustration that comes along with doing business with this company!. After 44 days, 9 hrs and 12 min spent on the phone "trying" to get the issue resolved, I finally received my entire order. First of all, I called in on March 12th after not receiving my order for more than 7 days. They made an excuse that didn't make sense, but said they would over night them that day. At the time, other than the 1hr and 47min I spent between holding and talking on the phone, because they seemed to have resolved the issue or so I thought, I was ok with it (mistakes happen, no biggie... right?). After taking 5 days for the overnight package to show up (I'm in a major metro area, overnight delivery is no issue), I received only 30 of the 90 pills I ordered. I proceeded to call in to let them know I hadn't rec'd my entire order. As in my past experiences, the hold time was over an hour, but to add even further frustration, I was also disconnected 2 times prior to speaking to anyone. When I finally spoke to someone, they acknowledged the error and said they would get the additional 60 sent out right away. I didn't request expedited shipping, because I "thought" I would have plenty of time to get them. I wish I could say that I rec'd them in a couple of days, but that was just not the case. After calling them on 7 more separate days over a month and several hours of sitting on the phone, plus I had to get meds from my vet to tide my poor baby over, I finally received the entire order of my dogs meds. It's beyond clear to me that this company doesn't have the kind of leadership it requires to provide the fundamental tools needed to run a productive customer service staff.
There are so many companies out there that fall short when it comes to customer service and I'm kind of over it. They need to be reminded that we have choices and communication doesn't end when the money's exchanged. We also need to hold these companies accountable by letting people know that they should really do business with companies who respect their customers and want to earn their trust and loyalty.

Entirelypets.com has been unable to deliver the bottles of isopropyl alcohol I ordered at $6.99 each. Meanwhile, it has been offering the exact bottles for sale for $19.99 a piece. It claims to have increased its prices because its suppliers increased the cost to it, but refuses to say how much that increase was. It looks as though there is only one way to find out if it is in violation of California Penal Code section 396. Actually there are two. A complaint to the State Attorney General and/or bringing a civil law suit under the California Business and Professions Code. https://oag.ca.gov/consumers/pricegougingduringdisasters I am not saying that Entirelypets is price gouging, since I can't tell for certain as long as it refuses to say how much it's cost has been increased.

I've recently written a similar review of their sister store, HealthyPets. I kind of expected this might happen with EntirelyPets... and it did, again. My order is backordered, along with my other order with HealthyPets.

I have been ordering from EntirelyPets for 10+ years. Many of my orders shipped and arrived without any issues, but 3 out of 30 orders I placed with EntirelyPets were backordered. Their sister store, HealthyPets, 2 out of 6. I think I am being fair giving the company 2 stars, with my experience and complaints from fellow Sitejabbers.

Some of you reading my review are probably thinking "why are you still buying from them"? I know, but I have a dog that are on many medications and supplements. With her food, treats, supplies... it really adds up. I order from EntirelyPets or HealthyPets if their prices are better than other retailers. They do have good prices, especially with coupons, discounts and promotions. Sometimes price plays a big part in my purchase decisions.

I see a lot of reviews and complaints about similar backorder issues. EntirelyPets and HealthyPets still don't have systems that reflects actual inventory. Saying items are "in stock" at time of order when they actually don't have them is very dishonest and disrespectful way to do business. Keep selling what they don't actually have is even worse. One of my items that has been backordered for almost 2 weeks is still sold on their website, no indications whatsoever if this item won't ship right away.

If you are not in a hurry to get something specific, EntirelyPets is a good place to shop. When they have what you want in stock, order ships pretty quickly. If you need something right away, however, you might want to stay away from EntirelyPets or HealthyPets. You don't want to gamble or hope that they actually have what you need, especially when other retailers don't have what you are looking for. I'll see what happens to both of my orders. So far, I received 2 emails, 1 from each company, only telling me my orders are backordered. It's been 2 weeks since then, and no updates. Using their website link and email to ask them about my orders didn't really help, either, I haven't yet received any response or updates.

EntirelyPets - If you are not planning on updating your system to monitor/track your on-hand inventory, please, at least be honest and say "out of stock" or tell customers estimated back in stock date? There will be less emails, phone calls, frustrations... I think that will save both of our times.

Great price.
Fast shipment.
Easy to use web site.
Will use again.
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DO NOT ORDER IF YOU ARE FROM CANADA YOUR SHIPPING CHARGE WILL BE EXAGERATED EX. IN QUEBEC YOU WILL BE CHARGE 45$ US FOR A SMALL BOTTLE OF 8.40$