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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Ordered some flowers for my great grandmother's 93rd birthday but they didn't arrive on the day promised... no email or contact from the clowns either. Wanted to contact eFlorist but no customer care contact number and there is supposed to be an email for them but I can't find it... please avoid this company
Use eflorist all the time excellent service every time used and beautiful flowers every time. Would recommend to friends and family for excellent service every time.
I used to order the flowers from Eflorist before for mum and she loved it. Then I decided to order the flowers again here for my boyfriend's birthday. Everything looked good until we found out that the delivery man delivered the parcel to the wrong house! I saw the picture of the front porch with the parcel he took and I knew exactly it was not our house. It was Sunday and there was no way to contact either Eflorist staff nor DPD staff. It was very frustrating and I would never order anything from Eflorist again if they do not change the delivery company. Their delivery policy is not good. They do not call before delivery. They do not ask to sign. They just leave your stuff at front porch. That's it. No responsibility at all.
Ordered flowers to be delivered to my friend in Glasgow, they were truly stunning.
My only issue, I went through the top cash back website & nothing had tracked. Please look into this
Ordered flowers for my partner to arrive before our return from a weekend away and they were here prior to our return.
They looked amazing and I was well informed so I could follow the process of the delivery!
Easy site to use, easy to navigate and good offers. Recipient not received yet so can't comment on quality but communication has been great at every stage
DO NOT ORDER FROM THEM! I ordered, the most cutest flowers (white and purple) for my friends graduation in specifically a LARGE size, so that they are full and beautiful. God, I was shocked when my friend sent me the video of the flowers! IT WAS NOTHING like what I had ordered. I completely understand that the flowers will never look like a professional picture online. BUT these flowers were not even close to looking like their picture! I could have easily gone to Tesco/Asda and bought a much much much bigger & better bouquet of flowers if I had known that these flowers would look like this! I honestly do not understand how on earth they thought that what they are showing online is even clsoer to what they are sending? PLEASE DO NOT WASTE YOUR MONEY, YOU WILL BE DO DISAPPOINTED & EMBARASSED! I wish I had gone with my usual flower delivery service then Eflorist. Actually so embarrassing, completely took the mick! When I had shown my friend what I ACTUALLY ORDERED even she was laughing hysterically! Absolute joke!
NOT TO MENTION THE FACT THAT THEY **BLOCKED** ME ON INSTAGRAM WHEN I HAD SENT THEM A DM & COMMENTED ON THEIR PICTURE TO SAY NOT TO ORDER FROM THEM!
The flowers were ordered and delivered within 24 hours, the recipient was absolutely over the moon with them and with the chocolates, thank you so much.
I ordered flowers for my friends birthday, which arrived on time and she was really pleased. Thank you, I will use this company again. Sally.
Always order my flowers from here, always pleased, good quality and delivered on time! Good service..
This is my 6th Buy with Eflorist over a 2 year period, Delivery is always on time and the flowers are exeptionaly fresh, in bud and on 2 seperate occassions the flowers have lasted well over 2 weeks. As an ex florist mostly all of my life, when I send gifts of flowers I expect the quality to match the photo that I originally chose them from, If I could give you 6 stars I would, order with peace of mind, you will not be disappointed, my best wishes from Richx
This is the 2nd time I've used eFlorist to send flowers to loved ones who are not close enough to hand deliver. Flowers both times have been beautiful and have made my family smile just as intended. Delivery was prompt and on time. I would definitely recommend eFlorist
Purchased two lots of sympathy flowers from the sports club I run and another from my family
The ones delivered by the florist were absolutely gorgeous. The ones delivered by the post man were awful, tatty, poor volume quantity
We suddently realised, yesterday morning, that we needed to send flowers to someone who would be hosting us for lunch today - so we went online to look for "sameday delivery".
The eFlorist site came up and gave a positive and reliable impression.
We went into the site and it was unbeleivably easy to set up our order and to pay for it (using PalPal, an option I like). Our online order was followed up by a series of emails and then, very comfortingly, an sms message confirming the delivery was underway and, subsequently, that delivery had taken place.
Shortly thereafter we received a phone call confirming that our hostess-to-be was delighted to receive the (admittedly quite modest) bouquet - and we saw the flowers prominently displayed when we visited earlier today.
All in all a very satisfactory experience and we will certainly be using eFlorist again (as necessary) and recommending the company to any friends who need a similar service!
I ordered flowers for my brother as boys deserve flowers on their birthdays too!
He thought they were great and a gift that was a little different than usual.
Thanks for the great service and next day delivery!
Was upset with ack to care for customers - Somehow incorrect date appeared on my order as this saturday - I was sure Id stated Monday 18th. Immediately seeing error I emailed straight away - and emailed 3 times next day -to be told they didnt get my message and flowers were already made up and would be delivered Saturday. No one was going to be there, Id been clear on that - there was not an ounce of consideration by this lot. Wont use again. At time of writing - no idea where flowers even are
The service was amazing. You can order from anywhere in world. I ordered and the flowers and chocolate were delivered the next day.
Loved the value for money, loved the free chocolates, loved I could add the gin & retrosweets but just don't look quite look the sales photo especially when I paid for a large bouquet… maybe me & the recipient loved it all but just a little disappointed… would use again though I think but with different flowers xx
Very bad not turned up sons wanted to give to flowers to there mum for birthday not happy...
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members