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eFlorist UKReviews 2,125

2.9

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,246
value
1,237
shipping
1,171
returns
324
quality
1,137

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Excellent.
October 21, 2021

I ordered the flowers for a dear friend who was feeling a little weepy. They were beautiful and delivered as promised. Excellent.

Date of experience: October 21, 2021
GB
1 review
0 helpful votes
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Perfect and save the day
October 21, 2021

My marriage was about to crush till I ordered these Rose flowers with a note, it got delivered as promised and it did the magic. My wife and I are really happy again. Thanks guy your flowers saved my marriage.

Super satisfied
Date of experience: October 21, 2021
GB
1 review
0 helpful votes
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Flowers for the wife.
October 21, 2021

It was easy to book and choice the flower. From start to finish it was a great service. The flowers arrived and looked amazing.

Date of experience: October 21, 2021
GB
2 reviews
0 helpful votes
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Just because.
October 21, 2021

Excellent service start to finish. It was to cheer someone up to make them smile and it worked. Thank you.

Date of experience: October 20, 2021
GB
1 review
0 helpful votes
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Lovely flowers
October 21, 2021

Since my sister-in-law lost her husband I have always sent her flowers to try to help her through a bad time and every time she has received them, she has always told me how lovely they are and how long they last. She is overjoyed with them. I would recommend Eflorist every time, easy to order online, the courier delivers them on time every time and I like the tracking app. Thank you eflorist, I will always order from you.

Date of experience: October 20, 2021
Malta
1 review
0 helpful votes
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Good service
October 21, 2021

I have used this company before and in fact having two more orders delivered on Friday, it's very good service and easy to buy through the website.

Date of experience: October 20, 2021
GB
1 review
0 helpful votes
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Get well flowers
October 21, 2021

What a great service so easy from start to delivery no hidden extras only pay for what you have super service

Date of experience: October 20, 2021
Australia
1 review
0 helpful votes
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Flowers for my stepmum
October 21, 2021

My stepmum was delighted by the flowers she received from me on the anniversary of my dad's birthday. Cheered her up!

Date of experience: October 20, 2021
GB
1 review
0 helpful votes
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Flowers for someone special
October 20, 2021

Thought I'd put a smile on lovely lady's face and brighten up her day. I googled florists in Salisbury and this website stood out as they did same day delivery at a very reasonable price. Placed the order online with an additional gift to be delivered, this task was fulfilled with in a couple of hours. Excellent service, would highly recommend

Date of experience: October 20, 2021
Poland
1 review
0 helpful votes
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Flowers from abroad
October 20, 2021

Currently I am working in another country for several weeks, with eflorist it's been it's been easy to send flowers to my wife, making the time apart that little bit easier and earning me many brownie points!

Date of experience: October 20, 2021
GB
1 review
0 helpful votes
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Gifts for loved ones
October 20, 2021

Having used eFlorist a number of times the flowers have been of the highest standard, delivery right on time, and the recipients have been delighted with them.

Date of experience: October 20, 2021
GB
1 review
0 helpful votes
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Fantastic service
October 20, 2021

My friend was very down, and the flowers arrived the next day and cheered her up, she loved them. Glad I was able to make her feel a little better and she knew I was thinking of her.

Date of experience: October 20, 2021
Spain
1 review
0 helpful votes
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Thinking of you
October 20, 2021

I live far away from my daughter so cant visit to often, when ever i feel she is a bit down i get your company Eflorest to send flowers, so monday ordered flowers and added a box of chocolate to the order, they were delivered so quickly and beautiful colours, which cheered her up a lot. Thank you

Date of experience: October 20, 2021
GB
1 review
9 helpful votes
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Didn't deliver the flowers, no phone number, no answered emails... But they tooky money very quickly.
Turned what was supposed to be a nice surprise into a bitter dispute with still no sign of a refund, apology or even any contact.
I will continue to chase them for a refund but will never use eflorist again and would not recommend anyone else to either

Date of experience: October 20, 2021
VE
1 review
0 helpful votes
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Uplifting
October 20, 2021

I ordered these flowers for my parents anniversary and to cheer up my mum and raise her spirits. My father is currently in hospital and my mum is home alone. The whole is experience from start to finish was perfect. The driver was lovely and attentive. And when my mum opened the box and saw the beautiful flowers and chocolates she was certainly uplifted. Great service and flowers. Keep it up.

Date of experience: October 20, 2021
GB
1 review
0 helpful votes
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First class service
October 20, 2021

I have sent many bouquets through e Florist and I have never been disappointed on the value, service and deliveries on dates as requested, would highly recommend the business.

Date of experience: October 19, 2021
GB
1 review
0 helpful votes
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Best Flowers
October 20, 2021

I was in hospital early this year and had some flowers sent, they were so nice I thought I would use them when I was going to send some. I have used them a few times and got one this week going to a 90+ friend. The web page makes it so nice to see what to order and they look lovely from friends who have had them from me. So You try them and your friends will love what the get.

Date of experience: October 19, 2021
GB
1 review
0 helpful votes
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I found the website site to be simply, easy to use. It was effortless. Ordered the flowers, choose the size and off it went. Very simply. Will definately use this site again. AAA class.

Date of experience: October 19, 2021
GB
1 review
0 helpful votes
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Flowers for my friend that loss her husband
October 19, 2021

Very disappointed when I received a photo of the flowers I sent my friend today
The flowers I ordered on the website look beautiful so that's why I ordered them
However when the flowers arrived I was disappointed to see the photo of the flowers they didn't look nothing like the photo on the website
Am not happy

Date of experience: October 19, 2021
GB
1 review
0 helpful votes
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They are not here yet
October 19, 2021

Thoroughly disappointed Should have been here to celebrate my granddaughter birth I can't say how disappointed I am

Date of experience: October 19, 2021