Overview
eDreams has a rating of 4 stars from 11,031 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Not bad, i need to see what happens on the day of travel. So lets wait for the due date
Excellent experience
Quick service
Beautiful fallow up
Should do it again more often
Should rate you more after the flight
It was good... However, I do not understand why Opodo Prime would give me a 12 EUR cheaper flight option?!?
Most of the goods are pay services only, including confirmation of booking by email, alerts of flight, calling customer service line without delay, etc which should be very basic and necessary to customers.
Dear Joey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Flight was advertised at £169 and part way through the booking the flight price increased. If you had a few minor additions you end up at £256. Not impressed
Dear Scott,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was very easy to get flight tickets and very good prices to travel quietly, I really liked the discounts that the company offers, the truth is that very good service for anyone who wants to travel anywhere they want. I highly recommend it and I was able to buy my flight very quickly.
You had a great deal that I went for, it was a simple navigation system through all the questions.
Positive experience and fairly easy to use. Not a fan of being forced to take a short term promo then having to cancel to avoid annual charges but that's my only issue/criticsm.
I have paid for flights and woke up this morning and edreams has taken £89 from my bank
Dear Claire,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Flight Details came through quickly. Prices were cheaper than the other sites.
Good email communication and assurance.
Everything is great but to get an email subscribing to the group when we didn't was a shock. Will contact to cancel subscription
It is a great experience about your services in future I will take your service for sure
Still I don't know how many kg I can carry on the trip. And difficult to ask.
Dear Carlos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good experience on this site would use again looking forward to the vacation in the warm weather.
Simple and good discounts, we saved about £60 by using this app, and found flights really quick
Wanted to book a flight. So I did. The process ok, had though to search necessary information
Dear Eirikur,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ubah,
Our sincere thanks for your positive words and feedback.
Wishing you a wonderful journey!
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team