Overview
eDreams has a rating of 4 stars from 11,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I used book my flight ticket with eDreams and it's really nice and be faster to get access with everything. I'm really happy with eDreams.
Thanks a lot.
Ineed a pro code monthly because i have a costumer center for flight,i want a profit more a year ago i have two refund dont received yet,
AVOIT AT ALL COST! THEY CHARGE PEOPLE WHO DON'T EVEN USE THEM OR HAVE AN ACCOUNT WITH THEM, AND THEY REFUSE TO REFUND THE MONEY. CUSTOMER SERVICE IS AWFUL, THEY ARE LIKE ROBOTS WHO KEEP REPEATING "WE DON'T ISSUE REFUNDS BUT YOU CAN USE A VOUCHER FOR THE AMOUNT WE HAVE STOLEN FROM YOUR CARD". AND THEN USE THE VOUCHER TO BUY STUFF FROM OUR SITE.
DIDN'T YOU UNDERSTAND THAT I AM NOT USING YOUR SITE AND HAVE NO INTENTION OF USING IT FOR ANYTHING?
90EUR TAKEN OUT OF MY BANK ACCOUNT WITHOUT A NOTICE AND IT'S A TOTAL SCAM. THIS IS NOT AUTHORIZED AND I WILL PURSUE LEGAL ACTION.
Dear Dimitar,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
I was searching for last minute flight from Athens to Larnaca.
Thanks to eDreams for the great app.
My flight tickets was easy to find in the best price.
Easy to go with EDREAMS As I am with a limited budget.
It was great experience and look forward to see my family
I haven't taken the plane yet. So so far it's been alright thanks for your advance curious nature.
We have booked our journey with another booking site in April 2024 and it was cancelled last month October which I thought was a joke. When I found out just few days ago that it was no joke, I searched for other booking sites and ended up with eDreams which I have used maybe a couple of times long time ago. I was quite panicking but gave it a try. So I booked and received an email that confirmation will be sent in 24 hours. The more my anxiety increased but ahoy, I received it in less than 24 hours. Thanks to eDreams. I highly recommend this booking site. It's straight forward.
I spent 3 hours with no results from eDreams. I will use other companies like Expedia or Bookings.
Dear Marisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have been travelling for the past 3 years with this flight and feel very pleased with you.
This is my first time that I bought online ticket but I have no experience for boarding pass
Dear Imran,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This agent communicates which is most important for me to be on time as we go for meetings.
İ bought a ticket online and i hope it works out because i never used this site before
I found a very good deal that matches with my budget and the booking process was very easy.
Everything clear but still I didn't get boarding pass, but I guess it would be received closer to the trip.
Best experience so far. The website was easy to navigate through even though it was my first time
I paid a certain amount of money and received other data with a different card in my email.
Dear Salome,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
If the flight is as easy as the booking that will be a wonderfull beginning of our dream holiday to Sulawesi in may of this year
The system drives you to enrole and purchase things you are not intending to purchase - it is not completelly clear to me how I ended up signing up to prime
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to use, the finest of prices and I am so happy with my decision to become and E Dreams member. Flights and car rental are all booked with ease and I know the prices cannot be beat anywhere.
Not bad, i need to see what happens on the day of travel. So lets wait for the due date
Dear Ubah,
Our sincere thanks for your positive words and feedback.
Wishing you a wonderful journey!
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ali,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care