Overview
eDreams has a rating of 4 stars from 11,017 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Very good quick easy to use the app
Perfect price too and if you join prime you get better deals
A few days back I had to book a ticket to UK from Germany but it proved to be nightmare for me. Absolute customer rip off. I booked a ticket and paid the amount straight away but two weeks after edreams again took £89.99 from my account without informing me of any such charges. Phoned customer service thrice and they told me that they took that money for membership which I didn't even opt for. After heated conversation they assured me a refund of £45 which still I didn't receive but for the other £45 they shamelessly denied returning. What a scam.
I dont think i got the disscount it is a marketing fraud, i checked the airlines ticket price and it is the same as the prime 'discounted' price..
Dear Andrej,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was quick and easy without hassle...in future I will book from them...can't forget the lovely experience
I got an excellent deal! I searched several websites and found the best deal here with eDreams. So far it was a great experience.
2nd review about same booking. Baggage allowance during booking process was misleading. I was contacted by Prime Customer Care after last review. I had two emails from them saying they'd added the disputed carry-on to my booking and if I get charged at check-in, they'll reimburse me. Super service (I even emailed to thank them!) BUT a few days later an email from a different agent said carry-on isn't on my booking and I should contact the airline to add it and will not be paid back. I followed this with a phone call. This agent said the same and wouldn't even acknowledge the original email saying it had been added.
"Customer Care" needs to get their act together and not contradict each other. Really bad business practice.
Dear Wendy,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Booked a flight showing hand luggage only. Confirmation showed personal item only ie: a handbag or small laptop only. Would like to have cancelled the whole thing but was told its non refundable. Now have to pay extra for a carry-on. If it was clearer I'd have bought a better ticket to include everything.
I found eDreams to be a very good web page. I got a fantastic deal on my flight. I highly recommend using eDreams for anyone looking to book travel.
I received all my documents and everything they confirmed my trip. I'm very grateful for the E dreams service.
When our flights got canceled, I was so happy when I found tickets at a great price for the best time at eDreams.
Had to book new plane tickets after losing my original flight and the airline was quoting 4 times more what I paid for through edreams, highly recommend
2 many emails and money taken from my account I don't know why. Did send email and no response.
Dear Tracy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I haven't had any problems at this time. I don't care for being hounded to give a review though.
Last minute flight. App is super easy to use and will use again in near future for more travel
I recently purchased 4 tickets that were shown as costing €70 each. However, when the payment was processed, a total of €345 was taken from my card instead of the expected €280. Could you please explain why this discrepancy occurred and assist me in resolving this issue?
Dear Hani,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Manchester to Rio return quoted as £1400. I have it for £830. Now for further savings with booking accommodation via hostelworld, planning the trip with my Lonely Planet Guide and the route details via Rome2Rio.com Route Brazil, Peru, Chile, Bolivia Paraguay, Argentina, Uruguay will take a lot of booking
Dear Philip,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I used book my flight ticket with eDreams and it's really nice and be faster to get access with everything. I'm really happy with eDreams.
Thanks a lot.
Ineed a pro code monthly because i have a costumer center for flight,i want a profit more a year ago i have two refund dont received yet,
Dear Ali,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
AVOIT AT ALL COST! THEY CHARGE PEOPLE WHO DON'T EVEN USE THEM OR HAVE AN ACCOUNT WITH THEM, AND THEY REFUSE TO REFUND THE MONEY. CUSTOMER SERVICE IS AWFUL, THEY ARE LIKE ROBOTS WHO KEEP REPEATING "WE DON'T ISSUE REFUNDS BUT YOU CAN USE A VOUCHER FOR THE AMOUNT WE HAVE STOLEN FROM YOUR CARD". AND THEN USE THE VOUCHER TO BUY STUFF FROM OUR SITE.
DIDN'T YOU UNDERSTAND THAT I AM NOT USING YOUR SITE AND HAVE NO INTENTION OF USING IT FOR ANYTHING?
90EUR TAKEN OUT OF MY BANK ACCOUNT WITHOUT A NOTICE AND IT'S A TOTAL SCAM. THIS IS NOT AUTHORIZED AND I WILL PURSUE LEGAL ACTION.
Dear Dimitar,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aisha,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team