Overview
eDreams has a rating of 4 stars from 11,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I stumbled on this in my search for a flight to USA and found multiple options here. I will provide a more elaborate feedback after the trip.
I always used eDreams in the past but flights stopped until recently between Malta and Southend airport.
Reasonable prices; convenient trip. They have access to multiple airlines reservation across the globe
Where is my ticket as pdf!? I couldn't download it! How should I get a visa without a ticket pdf download? That's a miserable service!
Easy to find flight and a good price too. Good pages to go through which made everything pretty clear.
Found it quite easy but the date details how you have to go right back through the years found that quite annoying to be honest
I had a good experience booking with eDreams. I found the staff so helpful and the app was easy to use. I would recommend eDreams fir all your booking needs.
Service it's quite easy to follow even though it's my 1st time experience but dreams looks promising
During bokking proces of the flights wasn't clear what cabin luggage is included. Anyway, the rest was good.
I have used eDreams for the longest time and each time their services have been second to none. Even when I had to cancel they refunded me well in time. They offer a reliable travel booking service.
I booked my flight just a few hours before the departure, and I immediately received all the necessary information and the boarding pass within 10 minutes. I chose the automatic check-in and the support via text message, which was very helpful. The flight was enjoyable and the crew was very attentive.
I booked my flight on the eDreams website together with a travel insurance but my final booking details did not include the insurance. The choice I was confronted with is to cancel the booking which would have resulted in me losing the total booking payment.
Dear Olufemi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Cheap flight very easy go book.Happy me! We needed to book an earlier flight home and found these online at the cheapest price!
Great way to book your ticket and keep track of the details. Good reminder. Super easy and fast to find your best price ticket. Thank you eDreams. I wish I could use it before.
Dear Arjola,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
As I expected I have used e dreams before although I was unable to travel on that occasion as my husband was rushed into hospital the service was fine
I booked a flight from NYC to Dublin for June and found the process very easy and efficient. I like the eDreams app.
Very good quick easy to use the app
Perfect price too and if you join prime you get better deals
A few days back I had to book a ticket to UK from Germany but it proved to be nightmare for me. Absolute customer rip off. I booked a ticket and paid the amount straight away but two weeks after edreams again took £89.99 from my account without informing me of any such charges. Phoned customer service thrice and they told me that they took that money for membership which I didn't even opt for. After heated conversation they assured me a refund of £45 which still I didn't receive but for the other £45 they shamelessly denied returning. What a scam.
Dear Aisha,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Erika,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care