Overview
eDreams has a rating of 4 stars from 11,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Buying this ticket, they show me on the screen 1bag of 30kg and 1small bag.at the end,you just give me a small bag.I'm so disappointed.
I booked a flight from Vancouver to Pakistan through eDreams on February 15,2025. During the booking, there was no clear mention that the price was in USD. I assumed it was in CAD since I was booking from Canada. They charged me over $1600 USD, which led to an unexpected deduction of around $1150 CAD from my card. Later, I received a call saying my card didn't have enough balance for the full amount. I immediately requested cancellation over the phone. They assured me it was canceled, but refunded me only around $300, and kept the remaining $790+. I waited 60 days, and now they're claiming I "used the ticket" – even though the ticket was never issued or used. They are now telling me to contact the airline directly, even though I booked through eDreams, and they charged my card, not the airline. I've called and emailed multiple times, but they've stopped responding. This is clear scam behavior. Extremely poor customer service, misleading pricing, and refusal to refund money for a service they never provided. I've already contacted my bank for a chargeback, and I will also be reporting them to consumer protection authorities. Avoid eDreams at all costs. You risk losing your money and getting no support when something goes wrong.
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
It's nice to be here with eDreams also my first time to buck my travel but waiting for my travelling date so I can rejoice about eDreams
Lots of nickle and diming, way too many emails since. Will book directly with the airline next time.
Dear Holly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The site was incredibly user friendly, but once I bought the tickets and the money was deducted from my account, I was told to wait for a confirmation and that IF for some reason I wasn't confirmed in 24 hours, than to reach back out to the site. It seems they truly are a middle man and I checked in for my flight early. I was told I'll have my boarding pass "at least 8 hours before my flight departure" and I just don't feel the most confident in that aspect. Otherwise, best deal for a PR flight! Woot woot!
Hello,
I ordered a return tickets to Bilbao. I couldn't do the check in online for Paris/Bilbao so I missed my plane and I ordered another one much more expensive with EDreams same day 2 hours late. I'm very disappointed!
With the second ticket I could do the check in but still have to go to print the ticket at the airport, apparently an online ticket wasn't available
I lost €200 😢
Thank you!
Dear Karen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The website was user-friendly, so it was easy to book tickets. The price was good. I wanted to purchase Prime Plus when I booked the tickets, but I couldn't. In the end, I chose the 30-day trial and then I'll pay $10 more. Not bad, I can try it out more before purchasing.
After one hour navigation for a hotel at Phuket at the top of the season,
EDreams has the better position.
Very happy with the service and the ease of booking and being kept informed through the process, my choice for bookings going forward
We booked airline tickets from Athens to Madrid with dreams.
The process of booking and paying was very easy. Everything was clear and easy to understand. As a senior ( almost 70years),I had no problem using the steams booking site. I can highly recommend using this site.
I work as a truck driver in different states, I come to Los Angeles on weekends and I feel comfortable living here, I recommend it to everyone, good job
I have done the booking in a few minutes,every thing goes well and I recived the e-mail confirmation imidietely
The process of finding the right holiday is easier that other websites but takes a while to configure how to find the right and best deals
Dear Azmina,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The comparisons shown for the flights were a little extreme, with all the different inclusions and exclusions, and for some people, I feel challenging to work with.
Easy booking on line, I thought I was booking directly with easy jet but apparently I booked on this website
I am very happy for purchasing Air Tickets from eDreams, it's very easy to purchase tickets and travel as we want. Thanks
Too many step for first timers.
Was looking out for a port to check-in - went round and round for it.
I am a little disappointed. On you booking site it says a carry on bag was allowed & then after booking I find out it's not included. There is no where I can get hold of you guys without calling. I loved the price & now by paying for my carry on there was no savings.And please note I don't want any renewals of membership with your company. And Thank You
Dear Naushadaly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My flights and hotel accomodation have been booked quickly and precizely. Communication during the booking process execution with all involved parties was clear.
I stumbled on this in my search for a flight to USA and found multiple options here. I will provide a more elaborate feedback after the trip.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roger,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care