Overview
eDreams has a rating of 4 stars from 11,035 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Good experience on this site would use again looking forward to the vacation in the warm weather.
Simple and good discounts, we saved about £60 by using this app, and found flights really quick
Still I don't know how many kg I can carry on the trip. And difficult to ask.
I was looking for my tickets and I found that Edreams has the better price. Thank you!
All good. Easy to use. Good discount. Nothing else too add just filling the space as required
I am pleased my booking was so fast, easy and at a great price. I look forward to using the web site or app again.
This site is very reliable and helpful. I want to get the info about hotels and rent car.
Was billed in GBP, thought it was Canadian currency, so paid alot extra would of been Cheaper to Book though Airline, lesson learnt...
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Was so fast and have low ratings,I was happy to find,and before I make reservations edream and was the same experience,thnk thnk
Tremendous options and choices on all my trips. Love eDreams and use it all the time for work and business.
Everything was easy to get done from the app. The only issue was trying to cancel/change dates due to severe winter storm here.
My booking was for a ticket with cabin baggage and in the eDreams info was saying that I book a ticket with hand bag. I had to pay extra for my baggage even if my booking was right as I check it later on the airline site. 🤬
Dear Phichayanan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My flight missed today I can't go to Paris
Because today you have the problem with your machine I can't scan
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The use of eDreams was to purchase airline tickets from Spirit Airlines, LGA to DET. The website was a little misleading about the 'sign up' now for their 'special deals'. Perhaps I'm a little old fashion indeed. Good Luck Folks!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It wasn't obvious to me that using prime meant I was signed up to yearly subscriptions. You need to scroll down to the bottom to find this out.
Dear Angela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Was easy, quick and got good deal👌. Only that if i had booked directly with air India I was allowed 2x23 kg for economy ( ams to delhi) but e dreams only allowed 1x 23 Kg which is very strange because its the same airline
Easy to book, just booked, and am not traveling for another 4 months so I can not say if everything will go smooth yet.
Lee have good experience with this side, got nice tickets on cheap prices, I hope journey will be safe, quickly booked our tickets.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carlos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care