Overview
eDreams has a rating of 4 stars from 11,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Easy and fast to use. Transaction was seamless but I was constantly bombarded with emails about experience. One is enough.
Fast and smooth, easy to use and really with great discount, the only suggestion is to make this survey more easy
Booking was easy and straight forward. There was an issue with the initial booking but it worked out in the end.
It is very easy to book ticket in this site and it's very cheap, all the time I feel very lucky. Thanks
Competitive prices and booking process really easy. APP also easy to navigate once you have all travel itinerary numbers. Can highly recommend.
I flew from Tel Aviv to Chisinau and on flay One airline the plane was late and it was packed, we were delayed at the airport for more than an hour and a half and the employees there do not provide service, we asked several times to help us, they do not treat us at all, the experience was not pleasant
I received good service, but I would have been happy to receive service from a human representative.
Great service and it was amazing to pick what you would go and I would recommend to you people that are interested in edreams😃😃
Clear information and easy and accurate booking. The holiday was a last minute idea and E Dreams made it easy to make a decision!
All the flight rates are expensive compared to the airlines sites, but since I had a coupon I was able to get cheap flight.
Dear Jojo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Satisfied with the service if the customer receive the ticket in confirmation fast that would be great
You can find easy everything, fast, according to your budget, you can plan your life plan with trust and confidence through the edreams app
Its Good.
You only need to email the ticket after confirming the booking. Unnecessary email is annoying.
Read above - I'm a busy person! I can't take the time to read three or four emails a day.
Dear Tanida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to book, email confirmation straight away to login with the air line & check in. Best discounted flights around :)
Hi, so booked the flight and just after I saw that it was a membership as well So cancel the membership NOT THE FLIGHT
The reason of cancelling the membership is I don't have extra money
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
This is the first time in almost 8 years in England I buy'it my ticket to go home back to my country
The site is very user-friendly and easy, and even less than a cave man could do it. The service is broad with all the options a traveler wants at their fingertips, at incredibly reasonable prices. The confirmations are swift and accurate, and, really, there's very little for you to do but select your options. The rest is done by eDreams.
The app is generally easy to use and the process of finding flights & hotels to fit my budget is straightforward and quick.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Qassem,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care