Overview
eDreams has a rating of 4 stars from 11,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
It showed one price i tried to book, after two hours of errors i was able to do it with 100 usd over price, so frustrating
Very easy to book. Easy and straightforward experience along with the perception of honest
A booking I was making went sold out, the app went bananas. And it asked me for a (USA) state, but I'm in Italy
Dear Massimo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The whole process was very simple and easy, and I got a good deal on my flights. Great service. I will definitely use it again in the future
I like use it for find hotels, I make something good deal with edreams
Something to mutch publicity.
Dear Brigitte,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
If you book then be aware they want you to subscribe to their yearly subscription. When I tried to cancel, I had to jump hoops to get to a customer service rep. I also never had the seat I had chosen and quite possible had the worst seat on an aircraft right opposite the toilet. The flight was not cheap and I did not pay for the basic. I am well-traveled and felt that e dreams are a scam. When I went to get my seat placing for the return journey I had been bumped to basic and ended up paying another $40 so I would get a comfortable seat. When I tried to call e dreams about my ticket I could not get hold of them. Overall, a very disappointing experience.
It is not cheaper
It has no customer service
I do not recommend this.
Dear Suzanna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was provided with excellent deals and variety of options for continuing my Prime membership, and resolving my case was quite easy.
I am an Iraqi citizen living in Kurdistan. I am a university graduate, married and have two children
Everything good not bad for me and I am happy if The day I fly.still goog
I am very happy to be able to change my ticket.I had to postpone my trip for health reasons and I am very glad that I was able to do so. So I was able to postpone the trip by one week.
I will cancel your prime membership- it is worthless. In fact you pay more and plus you pay yearly membership. I don't see the point
Dear Natalija,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I made a mistake that I was able to correct very easily the next day and my ticket was confirmed according to the new dates.
Dear Insaf,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
The company is using unethical practices to make money, there's no way to cancel their subscription unless you spent hours to deal with them, and even after that, they will proceed with unauthorised charges on your account.
Dear Vesela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This place is not trustable, I paid for a ticket with changing date option and now the airline tells me is not!
Dear Sara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy and fast to use. Transaction was seamless but I was constantly bombarded with emails about experience. One is enough.
Fast and smooth, easy to use and really with great discount, the only suggestion is to make this survey more easy
Booking was easy and straight forward. There was an issue with the initial booking but it worked out in the end.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexiss,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care