eDreams

Hassle free flight booking, site is easy to navigate although you have to scroll through many choices of insurances you get to the end

1) Best if I just dealt with eDreams rather than having the same info again from the airlines.
2) Carry-On luggage fees are outrageous
3) STill can't find my invoice

I was calling to ask eDreams about booking I made I suppose to have a 90 voucher customer assistance say I used this already but when I purchased my booking I get 66 pounds discount I didn't get 90 pounds discount customer assistance said they going to send invoice to me I didn't receive any invoice

So far all I have utilized your service for is booking & paying for my upcoming plans and everything went very smoothly. I will reserve my entire review for until after my trip.

For the past two years, eDreams has been charging me for their PRIME subscription, which I never accepted or used. When I contacted them to request a refund, they flat-out refused without any valid explanation. They even charged me for PRIME in 2025 and then canceled it themselves—without refunding my money! Their customer support is unhelpful and unwilling to assist. I feel scammed and want to warn others to be cautious when dealing with this agency. If you're considering using eDreams—I strongly recommend staying away! #Scam #eDreams #PrimeCharge #BadService

It's really great and I look forward to having the experience with them and passing it on to others.

Dear Sirs,

I am writing to formally express my deep dissatisfaction and to file a complaint regarding the serious inconvenience caused by the mishandling of my booking made through eDreams on March 20,2025, which unfortunately resulted in the loss of my outbound flight.

From the outset, I recognized the need to reschedule the original flight date. Accordingly, I contacted eDreams well in advance, requesting to change the flight to the following day. However, I was informed that such a change could not be processed by eDreams at that time, and I was expressly instructed to contact the airline directly—in this case, Azul Linhas Aéreas.

Despite the company's refusal to carry out the requested change, I was later surprised to find that the flight schedule had been altered unilaterally and without my consent, with the notification being issued at the last minute. This left me with no time to adjust my schedule or travel arrangements, ultimately causing me to miss my flight.

This conduct, besides being inconsiderate, clearly violates the basic principles of clear communication, contractual loyalty, and customer support that should guide the actions of a travel service intermediary like eDreams.

As a direct result of this failure, I suffered not only financial losses—having to bear additional expenses to reorganize my trip—but also personal and professional setbacks that cannot be undone.

At no point did eDreams provide sufficient advance notice or effective assistance, despite my timely and legitimate request. The customer service I received was disorganized, uncommitted, and failed to meet the minimum standards of quality and responsibility.

In light of the above, I request that this complaint be formally recorded in your systems and that appropriate measures be taken, including evaluating the possibility of a refund or compensation for the damages suffered.

I remain available for any further clarification and expect a respectful and effective response.

Sincerely,
Antonio

It was very fast and affordable. I received all the confirmation from eDreams n the flight (company)I was taking.

It was hard to me. Too much steps, nothing is included. In fact, I don't know yet what is included in may tickets

It was helpful without being complicated. In the past baggage allowance was not clear. This time I felt I got what I wanted.

I was not happy because you took more money than it was advertised and agreed It was less than £388 When I filled the information of my Visa card I discovered that payment was high

All was satisfactory and I was able to book my flight without any problems.

It was very way to get the information into the system to all the offers available. I usually go direct to the airline/ hotel but will be using this site again….overall a really good experience

Went on line get my ticket the discount was a great help for my budget and my ticket was confirmed very quickly so far so good thank you edreams

It showed one price i tried to book, after two hours of errors i was able to do it with 100 usd over price, so frustrating