Overview
eDreams has a rating of 4 stars from 11,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Nice prices and easy booking. A variety of options and places to go. Good discounts having a premium account on eDreams.
It was great experience booking through this site and I am using it for the first time, I had good choice of flights to book, price wise it's same as others
Thank you for your good customer service and patient. They provide very reasonable price that everyone can offered and convenient way of payment.
I pay my ticket and got the booking number and after I got a email from your company that say that I have not maide my payment and that my booking was cancelled 🙃.
With lots going on ads etc found it hard to follow what was happening and couldn't tell you if I benefited and what is the benefit in the future.
Dear Caroline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I have no experience for now but looking forward the future.I want to make my first journey with this flight agency to see before I can talk really well
Very good love this app every time i fly to london i get my tickets from here and there are very good deals go save money and good timing so i don't need to wake up early hahaha
This is my first time using edreams and so far it's been good, will confirm more once I get in my flight with no issues.
The App show the best flight available for selection. I pick the flight quickly with reasonable price.
I have joined eDream prime already on last bookings, but the system still ask me to join the Prime/plus, so I have to pick it again. Hopefully eDream will not charge my membership again. I will double check my credit card a week later. I will book flight to Egypt soon, hopefully not having have same issue again.
Good experience. Easy booking. Great deals. Good experience. Easy booking. Great deals. Good experience. Easy booking. Great deals. Good experience. Easy booking. Great deals.
I booked a flight by accident and want to cancel within an hour and Hoping they do the 24 hour cancellation period but I can't get a straight answer
Dear Grace,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
For the first few times, the price was different from that advertised on Skyscanner. However, after a few attempts I saw the right price and even got a further discount via eDreams free trial subscription.
Flight reservation went smoothly.
Membership cancellation was an issue - you should provide a link for online cancellation.
It was easy. Just fill in information. And good to go
The price was reasonable. Time of flight is flexible
My experience was easy, simple and clear. I downloaded the app and everything was successfully completed. No complications at all.
We will see until now good first time i did with you this type of booking but until now i got better then others
I purchase the flexible ticket and now of course there is no flight on the date I want to change my outgoing flight …. Frustrating
Dear Kristen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
The buyng process sometimes was a bit complicated, especially adding the baggage, but then everything was fluent, I expect it to be fine in future
The site was very thorough and easy to navigate. Was able to book my trip in less than 5 minutes at a great price. Follow up email and confirmation was received almost immediately. Great experience!
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mikael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care